Role Description We are seeking a dedicated Customer Service Representative (Synapse) REMOTE to join the Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake and continued billing to encompass accuracy with clinical, billing and care related information and processing. This position pays between $16.00/hr. - $20.00/hr. depending on related experience and state hired in. - 100% REMOTE Work from Home day one of employment; Must live in the US - Active limited full-time CSR requested to help cover a leave Essential Job Duties and Responsibilities: - Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs - Brings ideas for process or efficiency improvements to supervisor - Builds relationships with locations, field management, patients and referral sources - Certain functions require outbound calling and data entry - Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner - Complies with applicable laws and regulations - Conducts insurance verification and eligibility for services/products - Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines - Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations - Enhances organization reputation by accepting ownership of duties and promoting a caring and supportive environment consistent with our mission - Maintains accuracy and quality control throughout patient contact and data input - Obtains authorization and qualification documentation - Practices safe work habits, ensuring a safe work environment - Prepares complete and accurate files for Billing Department - Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing - Provides product/service information by answering questions, offering assistance - Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies - Verifies Medicare, Medicaid, and private insurance coverage information - Works extensively with eIntake proprietary system - Works with outside agencies to resolve customer issues - Performs other duties as assigned Qualifications - Employment is contingent on background check (company-wide). - Drug screen (when applicable for the position) - Compliance with healthcare facility credentialing process (when applicable for the position) - Valid driver’s license in state of residence with a clean driving record (when applicable for the position) - High school diploma or GED equivalent, required - Experience with medical equipment, preferred - Experience with medical billing practices and of billing reimbursement, preferred - Experience in medical field and administrative record management, preferred - One year of related work experience, preferred - Medical terminology, preferred Requirements - Accurately perform simple mathematical calculations - Effectively communicate in English; both oral and written - Interpret a variety of communications (verbal, non-verbal, written, listening and visual) - Maintain confidentiality, discretion and caution when handling sensitive information - Multi-task along with attention to detail - Self-motivation, organized, time-management and deductive problem solving skills - Work independently and as part of a team Benefits - Generous paid time off and paid holidays - Overtime pay for non-exempt positions (as applicable) - Commission for Account Executives - Bonus and incentive opportunities - Fixed and variable car reimbursement for Area Managers and Account Executives - Car, mileage, and telephone reimbursement (as applicable) - Employee discount and recognition programs - Employee Assistance Program (EAP) - 401(k), HSA, and FSA/Dependent Care FSA - Medical, prescription, dental, and vision coverage - Life insurance, disability, accidental death, identity protection, and legal services - Meru Health mental health and Mercer SmartConnect Medicare programs - Livongo Diabetes and High Blood Pressure programs - Healthcare Bluebook and RX Savings Solutions programs - Hepatitis B (HEPB) and TB vaccinations

Title: Call Centre Customer Support Executive Location: London England GB Job Description: About Zego We’re a commercial motor insurer on a mission to save people time and money. From scooter delivery riders to private hire taxi drivers, our customers are our driving force. We’re making insurance fairer and more human for every one of them. When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too expensive and too time consuming. So we set out to change things, building insurance solutions that empower professional drivers throughout the UK and Europe. So far, we’ve raised over $200 million in funding. We’ve grown from a scrappy start-up into an industry changing organisation, and there’s plenty more to come. That’s where you come in… Who we're looking for We’re on the lookout for a passionate, driven and determined Customer Service Executive to join our team. The Customer Service Executive role supports our customers directly via the phone, email and LiveChat and plays a key role in Zego’s growth. In this role, you will work as part of a vibrant, collaborative, high performing team to ensure high levels of customer satisfaction through excellent customer service. What you'll be doing - You will assist our customers by phone, dealing with Sales & Support related enquiries - You will ensure customer satisfaction and provide professional customer support over the phone - You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone - You will respond promptly to customer inquiries by email and live chat. - You will build a knowledge of our products inside and out so that you can answer questions. - You will input customer information and data provided into an in-house system What you'll need to be succesfull in this role - You have proven skills working within a high performing target-driven customer service environment. - You are obsessive about customer experience and act as an advocate for our customers - You're able to listen to customers needs, focusing in on their core concerns, you have an eye for detail and a flair for building rapport - You have an ability to multitask, set priorities and manage time effectively - You are adaptable to change & a fast learner - You are able to remotely work 37.5-hours between the hours of 8am - 7pm Monday - Sunday. What’s it like to work at Zego? Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want. You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter. How we work We foster a flexible approach that empowers every Zegon to perform at their best. Your training will be delivered in our London office for the first 1-2 weeks, after that, you will be able to work mostly remote. We'll ask you to attend our team and company-wide events, normally once every couple of months. We will provide a contribution to help pay towards travel costs when attending company and team events. Our approach to AI We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well. Benefits We reward our people well. Join us and you’ll get a market competitive salary, private medical insurance, company share options, generous holiday allowance and a whole lot of wellbeing benefits. And that’s just for starters. We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. #LI- Hybrid #LI-AH1

Role Description This role will be responsible for providing premium support service to our clients. You'll be the first port of call for our client base, owning their queries, troubleshooting their issues, and acting as a trusted expert on our products. You'll work closely with Client Success, Engineering, and Operations to resolve complex problems and help clients get maximum value from our platform. This role requires curiosity, initiative, and a genuine enjoyment of problem-solving. No two days are the same. Key Responsibilities - Premium Client Support - Serve as the primary point of contact for premium clients, delivering timely, personalised support via our ticket system, email, and phone, always within SLA. - Investigate and reproduce client-reported issues methodically, identifying root cause before escalating to Engineering or third-party suppliers. - Own complex, multi-party issues through to resolution, keeping clients informed and updated throughout. - Maintain a deep understanding of our products, our clients, and their sectors so you can provide expert, bespoke guidance, not just generic answers. - Handle inbound and outbound client calls with confidence and professionalism, building rapport, managing expectations, and resolving issues in real time where possible. - Documentation & Continuous Improvement - Contribute to the creation and maintenance of support documentation: FAQs, troubleshooting guides, and best-practice articles. - Identify recurring patterns in support tickets and surface them to Product and Engineering as part of ongoing service improvement. - Collaborate across teams: Client Success, Engineering, Operations, to implement fixes and improvements efficiently. Qualifications - Demonstrated history in a support, technical support, or client-facing role. - Comfortable with ambiguity and fast-moving environments, you adapt quickly and ask smart questions to learn. - Comfortable using helpdesk/ticket tooling such as Zendesk, Intercom, HubSpot Service Hub, or similar. - Strong communication and interpersonal skills, able to explain technical issues clearly to non-technical clients. - Methodical problem-solver: able to work through an unfamiliar issue step by step without a known answer. - Highly organised, able to manage multiple priorities simultaneously without dropping the ball. Requirements - Prior experience supporting a software or SaaS product (strongly preferred). - Comfortable using helpdesk/ticket tooling such as Zendesk, Intercom, HubSpot Service Hub, or similar. - Familiarity with SLA management and ticket prioritisation frameworks. Benefits - Competitive salary & share options - grow your career as we grow. - Quarterly in-person meetups and team events to celebrate wins and shape what’s next. - Private health cover with Vitality, plus a range of insurance benefits for peace of mind. - 34 days annual leave - because rest matters. - 5% matched pension contribution - invest in your future. - Enhanced family leave and real support when returning to work. Company Description Amiqus is the UK’s most trusted compliance and onboarding platform, enabling simple, fast and secure access to products and services online. Whether moving home, changing jobs or looking for professional help, our software makes it easy for everyone involved. - We’re trusted by Governments, NHS, Banks and 600+ regulated organisations across sectors in the UK to help people get to work on the things that matter, faster. - We’re one of the UK’s fastest growing tech companies, ranked by Deloitte Fast50 and part of Tech Nation’s Future Fifty 2024 cohort. - We’re scaling sustainably, backed by external investment on a 10x plan tracking from £5m ARR, with expectations to exceed £50m ARR within four years. - We’re purpose driven, ambitious and make an impact in the work we do which is underpinned by trust in our systems and infrastructure. - As we succeed, we share in our success across all levels and roles.

• Deliver outstanding customer support via phone calls, emails and chats; • Escalating complex cases to the internal team; • Keep up with evolving tools and technology; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI.