Rotech Healthcare Inc.

Role Description We are seeking a dedicated Customer Service Representative – CSR CPAP to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. The CSR is also responsible for directing and managing new patient set ups and tickets in accordance with Rotech and internal location standards for multiple locations across the region. The CSR may also be assigned additional job duties as required and additional projects to support the location in achieving their goals. This position pays between $16/hr. – 19/hr. depending on related experience and location. - Primarily communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner. - Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care. - Complies with all applicable company policies and procedures to meet JCAHO and company standards. - Complies with and follows internal and company-wide operating protocols in processing role. - Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors. - Holds themselves accountable to their goals, regularly and proactively communicates progress, plans, and problems to supervisor as well as providing solutions to challenges that arise. - Focused Teams include the following; OIP which resolve a minimum of 30 Orders In-Progress per day, IDP which process a minimum of 20 accounts per day, Confirmation Team which confirms a minimum of 45 tickets per day and the Inbox team which process a minimum of 25 instances per day. - Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner. - Proficient at managing varying expectations per each referral source and sales rep. - Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line. - Performs other duties as assigned. Qualifications - Employment is contingent on background check (company-wide). - Drug screen (when applicable for the position). - Compliance with healthcare facility credentialing process (when applicable for the position). - Valid driver’s license in state of residence with a clean driving record (when applicable for the position). - High school diploma or GED equivalent, required. - Experience with medical equipment, preferred. - Experience with medical billing practices and of billing reimbursement, preferred. - Experience in medical field and administrative record management, preferred. - One year of related work experience, preferred. - Medical terminology, preferred. Requirements - Accurately perform simple mathematical calculations. - Effectively communicate in English; both oral and written. - Interpret a variety of communications (verbal, non-verbal, written, listening and visual). - Maintain confidentiality, discretion and caution when handling sensitive information. - Multi-task along with attention to detail. - Self-motivation, organized, time-management and deductive problem solving skills. - Work independently and as part of a team. Benefits - Generous paid time off and paid holidays. - Overtime pay for non-exempt positions (as applicable). - Commission for Account Executives. - Bonus and incentive opportunities. - Fixed and variable car reimbursement for Area Managers and Account Executives. - Car, mileage, and telephone reimbursement (as applicable). - Employee discount and recognition programs. - Employee Assistance Program (EAP). - 401(k), HSA, and FSA/Dependent Care FSA. - Medical, prescription, dental, and vision coverage. - Life insurance, disability, accidental death, identity protection, and legal services. - Meru Health mental health and Mercer SmartConnect Medicare programs. - Livongo Diabetes and High Blood Pressure programs. - Healthcare Bluebook and RX Savings Solutions programs. - Hepatitis B (HEPB) and TB vaccinations.

Role Description We are seeking a dedicated Customer Support Specialist for the CPAP Centralized Care Team - REMOTE to join our Rotech team. In this position, you will provide support to the customers of the Support Center (patients, referral sources, and employees) by performing tasks related to patient care and third-party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing, and care-related information and processing. First line of contact with new customers. Pay starting at $16.25 for the 2nd Shift plus a Quarterly Bonus opportunity. - 2nd Shift Mon - Fri 11:30am - 8pm CST - 100% REMOTE Work from Home starting day one Essential Job Duties and Responsibilities: - Brings ideas for process or efficiency improvements to supervisor. - Builds relationships with locations, field management, patients, and referral sources. - Collects co-pays and deductible amounts. - Conducts insurance verification and eligibility for services/products. - Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns. - Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines. - Maintains accuracy and quality control throughout patient contact and data entry. - Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork. - Obtains authorization and qualification documentation. - Prepares complete and accurate files for Billing Department. - Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction. - Processes work orders to field locations and coordinates timely fulfillment of products and services ordered. - Provides product/service information and education by answering questions, offering assistance. - Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies. - Works extensively with eIntake proprietary system. - Performs other duties as assigned. Qualifications - Employment is contingent on background check (company-wide). - Drug screen (when applicable for the position). - Compliance with healthcare facility credentialing process (when applicable for the position). - Valid driver’s license in state of residence with a clean driving record (when applicable for the position). - High school diploma or GED equivalent, required. - Experience with medical equipment, preferred. - Experience with medical billing practices and of billing reimbursement, preferred. - Experience in healthcare administration, patient intake, or insurance verification, preferred. - One year of related work experience, preferred. - Medical terminology, preferred. Requirements - Accurately perform simple mathematical calculations. - Effectively communicate in English; both oral and written. - Interpret a variety of communications (verbal, non-verbal, written, listening, and visual). - Maintain confidentiality, discretion, and caution when handling sensitive information. - Multi-task along with attention to detail. - Self-motivation, organized, time-management, and deductive problem-solving skills. - Work independently and as part of a team. Benefits - Generous paid time off and paid holidays. - Overtime pay for non-exempt positions (as applicable). - Commission for Account Executives. - Bonus and incentive opportunities. - Fixed and variable car reimbursement for Area Managers and Account Executives. - Car, mileage, and telephone reimbursement (as applicable). - Employee discount and recognition programs. - Employee Assistance Program (EAP). - 401(k), HSA, and FSA/Dependent Care FSA. - Medical, prescription, dental, and vision coverage. - Life insurance, disability, accidental death, identity protection, and legal services. - Meru Health mental health and Mercer SmartConnect Medicare programs. - Livongo Diabetes and High Blood Pressure programs. - Healthcare Bluebook and RX Savings Solutions programs. - Hepatitis B (HEPB) and TB vaccinations.

Role Description We are seeking a dedicated Negative Pressure Wound Therapy Process Customer Service Representative to join our team. In this position, you will provide support to the customers of the Support Center (patients, referral sources, and employees) by performing tasks related to patient care and third-party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing, and care-related information and processing. First line of contact with new customers. This position pays $15.00–$20.00 per hour, depending on relevant experience and the state in which the employee is hired. The position is also eligible for bonus opportunities. Shift Schedule: Monday Through Friday - 9AM to 6PM MST 100% REMOTE Work from Home day one of employment, Must live in the US Essential Job Duties and Responsibilities - Brings ideas for process or efficiency improvements to supervisor - Builds relationships with locations, field management, patients, and referral sources - Certain functions require outbound calling and data entry - Collects co-pays and deductible amounts - Conducts insurance verification and eligibility for services/products - Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns - Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines - Develops and maintains working knowledge of current products and services offered by the company - Maintains accuracy and quality control throughout patient contact and data input - Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into HRCM and eIntake, printing tickets, assembling charts, and processing paperwork - Obtains authorization and qualification documentation - Prepares complete and accurate files for Billing Department - Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction - Processes work orders to field locations and coordinates timely fulfillment of products and services ordered - Provides education to referral sources, patients, and employees on qualifications for service and 3rd party billing - Provides product/service information by answering questions, offering assistance - Provides technical assistance to customers as required - Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies - Works extensively with eIntake proprietary system - Performs other duties as assigned Qualifications - Employment is contingent on background check (company-wide). - Drug screen (when applicable for the position) - Compliance with healthcare facility credentialing process (when applicable for the position) - Valid driver’s license in state of residence with a clean driving record (when applicable for the position) - High school diploma or GED equivalent, required - Experience in medical field and administrative record management, preferred - Experience with medical billing practices and of billing reimbursement, preferred - Knowledge of insurance policies and requirements, preferred - Medical terminology, preferred - One year of related work experience, preferred - Strong customer service background, preferred Skills and Competencies - Accurately perform simple mathematical calculations - Effectively communicate in English; both oral and written - Interpret a variety of communications (verbal, non-verbal, written, listening, and visual) - Maintain confidentiality, discretion, and caution when handling sensitive information - Multi-task along with attention to detail - Self-motivation, organized, time-management, and deductive problem-solving skills - Sense of urgency and responsiveness to physicians, location employees, and patients - Work independently and as part of a team Machines, Equipment and Technical Abilities - Email transmission and communication - Internet navigation and research - Microsoft applications; Outlook, Word, and Excel - Office equipment; fax machine, copier, printer, phone, and computer and/or tablet Physical Demands - Lift and carry office equipment at times - Requires sitting, walking, standing, talking, and listening; extensive hours sitting at a desk - Requires close vision to small print on computer and/or tablet and paperwork; extensive hours working on the computer Benefits - Generous paid time off and paid holidays - Overtime pay for non-exempt positions (as applicable) - Commission for Account Executives - Bonus and incentive opportunities - Fixed and variable car reimbursement for Area Managers and Account Executives - Car, mileage, and telephone reimbursement (as applicable) - Employee discount and recognition programs - Employee Assistance Program (EAP) - 401(k), HSA, and FSA/Dependent Care FSA - Medical, prescription, dental, and vision coverage - Life insurance, disability, accidental death, identity protection, and legal services - Meru Health mental health and Mercer SmartConnect Medicare programs - Livongo Diabetes and High Blood Pressure programs - Healthcare Bluebook and RX Savings Solutions programs - Hepatitis B (HEPB) and TB vaccinations

Role Description We are seeking a dedicated Customer Service Representative – CSR CPAP to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. The CSR is also responsible for directing and managing new patient set ups and tickets in accordance with Rotech and internal location standards for multiple locations across the region. The CSR may also be assigned additional job duties as required and additional projects to support the location in achieving their goals. This position offers an hourly pay range of $16.00 to $19.00, depending on related experience and location. - Primarily communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner. - Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care. - Complies with all applicable company policies and procedures to meet JCAHO and company standards. - Complies with and follows internal and company-wide operating protocols in processing role. - Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors. - Holds themselves accountable to their goals, regularly and proactively communicates progress, plans, and problems to supervisor as well as providing solutions to challenges that arise. - Focused Teams include the following; OIP which resolve a minimum of 30 Orders In-Progress per day, IDP which process a minimum of 20 accounts per day, Confirmation Team which confirms a minimum of 45 tickets per day and the Inbox team which process a minimum of 25 instances per day. - Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner. - Proficient at managing varying expectations per each referral source and sales rep. - Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line. - Performs other duties as assigned. Qualifications - Employment is contingent on background check (company-wide). - Drug screen (when applicable for the position). - Compliance with healthcare facility credentialing process (when applicable for the position). - Valid driver’s license in state of residence with a clean driving record (when applicable for the position). - High school diploma or GED equivalent, required. - Experience with medical equipment, preferred. - Experience with medical billing practices and of billing reimbursement, preferred. - Experience in medical field and administrative record management, preferred. - One year of related work experience, preferred. - Medical terminology, preferred. Requirements - Accurately perform simple mathematical calculations. - Effectively communicate in English; both oral and written. - Interpret a variety of communications (verbal, non-verbal, written, listening and visual). - Maintain confidentiality, discretion and caution when handling sensitive information. - Multi-task along with attention to detail. - Self-motivation, organized, time-management and deductive problem solving skills. - Work independently and as part of a team. Benefits - Generous paid time off and paid holidays. - Overtime pay for non-exempt positions (as applicable). - Commission for Account Executives. - Bonus and incentive opportunities. - Fixed and variable car reimbursement for Area Managers and Account Executives. - Car, mileage, and telephone reimbursement (as applicable). - Employee discount and recognition programs. - Employee Assistance Program (EAP). - 401(k), HSA, and FSA/Dependent Care FSA. - Medical, prescription, dental, and vision coverage. - Life insurance, disability, accidental death, identity protection, and legal services. - Meru Health mental health and Mercer SmartConnect Medicare programs. - Livongo Diabetes and High Blood Pressure programs. - Healthcare Bluebook and RX Savings Solutions programs. - Hepatitis B (HEPB) and TB vaccinations.

Role Description Are you passionate about helping patients navigate their healthcare journey? Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role is ideal for individuals with healthcare experience who thrive in a fast-paced, patient-focused environment. As the first point of contact for new patients, you’ll play a critical role in ensuring accurate intake, insurance verification, and seamless coordination of respiratory therapy services. Essential Job Duties and Responsibilities: - Conduct patient satisfaction calls and act as a patient advocate to resolve concerns. - Coordinate order fulfillment with field locations and ensure timely service delivery. - Educate patients on products and services, including CPAP therapy. - Maintain compliance with Medicare, Medicaid, and private insurance regulations. - Manage new order intake, ensuring accuracy in clinical, billing, and care-related documentation. - Perform quality assurance checks to meet documentation and medical necessity standards. - Serve as the first line of support for patients, referral sources, and internal teams. - Verify insurance eligibility and obtain authorization for services and equipment. - Work extensively within proprietary systems (eIntake, IMBS) to manage patient records. - Work independently in a remote environment. - Perform other duties as assigned. Qualifications - High school diploma or GED equivalent, required. - Experience with medical equipment, preferred. - Experience with medical billing practices and of billing reimbursement, preferred. - Experience in healthcare administration, patient intake, or insurance verification, preferred. - One year of related work experience, preferred. - Medical terminology, preferred. Requirements - Employment is contingent on background check (company-wide). - Drug screen (when applicable for the position). - Compliance with healthcare facility credentialing process (when applicable for the position). - Valid driver’s license in state of residence with a clean driving record (when applicable for the position). Benefits - Generous paid time off and paid holidays. - Overtime pay for non-exempt positions (as applicable). - Commission for Account Executives. - Bonus and incentive opportunities. - Fixed and variable car reimbursement for Area Managers and Account Executives. - Car, mileage, and telephone reimbursement (as applicable). - Employee discount and recognition programs. - Employee Assistance Program (EAP). - 401(k), HSA, and FSA/Dependent Care FSA. - Medical, prescription, dental, and vision coverage. - Life insurance, disability, accidental death, identity protection, and legal services. - Meru Health mental health and Mercer SmartConnect Medicare programs. - Livongo Diabetes and High Blood Pressure programs. - Healthcare Bluebook and RX Savings Solutions programs. - Hepatitis B (HEPB) and TB vaccinations.

Role Description We are seeking a dedicated Customer Support Specialist for the CPAP Centralized Care Team - REMOTE to join our Rotech team. In this position, you will provide support to the customers of the Support Center (patients, referral sources, and employees) by performing tasks related to patient care and third-party reimbursement. You will be primarily responsible for new order intake, ensuring accuracy with clinical, billing, and care-related information and processing. You will be the first line of contact with new customers. Pay starting at $16.25 for the 2nd Shift plus a Quarterly Bonus opportunity. - 2nd Shift Mon - Fri 11:30am - 8pm CST - 100% REMOTE Work from Home starting day one Essential Job Duties and Responsibilities: - Brings ideas for process or efficiency improvements to supervisor. - Builds relationships with locations, field management, patients, and referral sources. - Collects co-pays and deductible amounts. - Conducts insurance verification and eligibility for services/products. - Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns. - Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines. - Maintains accuracy and quality control throughout patient contact and data entry. - Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork. - Obtains authorization and qualification documentation. - Prepares complete and accurate files for Billing Department. - Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction. - Processes work orders to field locations and coordinates timely fulfillment of products and services ordered. - Provides product/service information and education by answering questions and offering assistance. - Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies. - Works extensively with eIntake proprietary system. - Performs other duties as assigned. Qualifications - Employment is contingent on background check (company-wide). - Drug screen (when applicable for the position). - Compliance with healthcare facility credentialing process (when applicable for the position). - Valid driver’s license in state of residence with a clean driving record (when applicable for the position). - High school diploma or GED equivalent, required. - Experience with medical equipment, preferred. - Experience with medical billing practices and of billing reimbursement, preferred. - Experience in healthcare administration, patient intake, or insurance verification, preferred. - One year of related work experience, preferred. - Medical terminology, preferred. Requirements - Accurately perform simple mathematical calculations. - Effectively communicate in English; both oral and written. - Interpret a variety of communications (verbal, non-verbal, written, listening, and visual). - Maintain confidentiality, discretion, and caution when handling sensitive information. - Multi-task along with attention to detail. - Self-motivation, organized, time-management, and deductive problem-solving skills. - Work independently and as part of a team. Benefits - Generous paid time off and paid holidays. - Overtime pay for non-exempt positions (as applicable). - Commission for Account Executives. - Bonus and incentive opportunities. - Fixed and variable car reimbursement for Area Managers and Account Executives. - Car, mileage, and telephone reimbursement (as applicable). - Employee discount and recognition programs. - Employee Assistance Program (EAP). - 401(k), HSA, and FSA/Dependent Care FSA. - Medical, prescription, dental, and vision coverage. - Life insurance, disability, accidental death, identity protection, and legal services. - Meru Health mental health and Mercer SmartConnect Medicare programs. - Livongo Diabetes and High Blood Pressure programs. - Healthcare Bluebook and RX Savings Solutions programs. - Hepatitis B (HEPB) and TB vaccinations.

Role Description We are seeking a dedicated Business Systems Analyst to join our Rotech Systems Group. In this position you will be responsible for designing, testing and implementing new applications systems and/or maintaining existing systems. In the State of FL this position pays between 100k and 112k depending on related experience. - Architecture and design; interviewing and gathering client requirements to translate into detailed business requirements that meet budgets and deadlines - Develop improved ways to communicate complex, technical information to a non-technical audience - Ensure documents’ order, clarity, consistency, style, and terminology are in accordance with set standards - Project management; interface with clients to scope projects and direct the development cycle from inception to completion - Quality Assurance; develop and execute detailed test plans ensuring quality via testing software and standard operating procedures - Review and edit documentation from all IT departments - Track product development and software changes to ensure materials are created and updated in a timely manner - Follow policy and procedures for all IT writing including forms creation and workflows - Programming and development; assist the programmers and developers throughout the designing, coding, testing, deploying, maintaining and supporting client initiatives - Administration; infrastructure development that will enhance the scalability of the organization, allowing the proper systems and processes to be integrated with the business’ best practices ensuring consistency and stability - Create process documents for areas within IT - Leadership; must be skilled in mentoring and reviewing the work of other Business System Analysts - Set policy and procedures for all IT writing including forms creation and workflows - Performs other duties as assigned Qualifications - Employment is contingent on background check (company-wide). - Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. - Drug screen (when applicable for the position) - Compliance with healthcare facility credentialing process (when applicable for the position) - Valid driver’s license in state of residence with a clean driving record (when applicable for the position) - High school diploma or GED equivalent, required - Experience in Billing and Collection processes and systems - Experience in the Healthcare Industry preferred - Working knowledge of Structured Query Language (SQL) and Query 400 and able to write basic queries - Bachelor’s Degree or higher from an accredited college or university in Computer Science, Data Processing, Business Information Systems or equivalent experience - Ten years directly related experience or an equivalent combination of education, training and experience Requirements - Accurately perform simple mathematical calculations - Effectively communicate in English; both oral and written - Interpret a variety of communications (verbal, non-verbal, written, listening and visual) - Maintain confidentiality, discretion and caution when handling sensitive information - Multi-task along with attention to detail - Self-motivation, organized, time-management and deductive problem solving skills - Work independently and as part of a team Benefits - Generous paid time off and paid holidays - Overtime pay for non-exempt positions (as applicable) - Commission for Account Executives - Bonus and incentive opportunities - Fixed and variable car reimbursement for Area Managers and Account Executives - Car, mileage, and telephone reimbursement (as applicable) - Employee discount and recognition programs - Employee Assistance Program (EAP) - 401(k), HSA, and FSA/Dependent Care FSA - Medical, prescription, dental, and vision coverage - Life insurance, disability, accidental death, identity protection, and legal services - Meru Health mental health and Mercer SmartConnect Medicare programs - Livongo Diabetes and High Blood Pressure programs - Healthcare Bluebook and RX Savings Solutions programs - Hepatitis B (HEPB) and TB vaccinations

Role Description We are seeking a dedicated Customer Service Representative – CSR CPAP to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. The CSR is also responsible for directing and managing new patient set ups and tickets in accordance with Rotech and internal location standards for multiple locations across the region. The CSR may also be assigned additional job duties as required and additional projects to support the location in achieving their goals. This position pays between $16/hr. – 19/hr. depending on related experience and location. Essential Job Duties and Responsibilities - Primarily communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner. - Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care. - Complies with all applicable company policies and procedures to meet JCAHO and company standards. - Complies with and follows internal and company-wide operating protocols in processing role. - Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors. - Holds themselves accountable to their goals, regularly and proactively communicates progress, plans, and problems to supervisor as well as providing solutions to challenges that arise. - Focused Teams include the following; OIP which resolve a minimum of 30 Orders In-Progress per day, IDP which process a minimum of 20 accounts per day, Confirmation Team which confirms a minimum of 45 tickets per day and the Inbox team which process a minimum of 25 instances per day. - Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner. - Proficient at managing varying expectations per each referral source and sales rep. - Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line. - Performs other duties as assigned. Qualifications - High school diploma or GED equivalent, required. - Experience with medical equipment, preferred. - Experience with medical billing practices and of billing reimbursement, preferred. - Experience in medical field and administrative record management, preferred. - One year of related work experience, preferred. - Medical terminology, preferred. Requirements - Employment is contingent on background check (company-wide). - Drug screen (when applicable for the position). - Compliance with healthcare facility credentialing process (when applicable for the position). - Valid driver’s license in state of residence with a clean driving record (when applicable for the position). Skills and Competencies - Accurately perform simple mathematical calculations. - Effectively communicate in English; both oral and written. - Interpret a variety of communications (verbal, non-verbal, written, listening and visual). - Maintain confidentiality, discretion and caution when handling sensitive information. - Multi-task along with attention to detail. - Self-motivation, organized, time-management and deductive problem solving skills. - Work independently and as part of a team. Machines, Equipment and Technical Abilities - Email transmission and communication. - Telephone communication. - Internet navigation and research. - Microsoft applications; Outlook, Word and Excel. Physical Demands - Requires long durations of sitting, talking and listening. - Requires accepting inbound and making outbound calls to patients 100% of the day. - Requires close vision to small print on computer and/or tablet and paperwork. - Work from home position requirements: Have adequate Internet and workspace free from distractions. - Requires a back-up plan for internet coverage in case of outage or disruptions during scheduled shift. Benefits - Generous paid time off and paid holidays. - Overtime pay for non-exempt positions (as applicable). - Commission for Account Executives. - Bonus and incentive opportunities. - Fixed and variable car reimbursement for Area Managers and Account Executives. - Car, mileage, and telephone reimbursement (as applicable). - Employee discount and recognition programs. - Employee Assistance Program (EAP). - 401(k), HSA, and FSA/Dependent Care FSA. - Medical, prescription, dental, and vision coverage. - Life insurance, disability, accidental death, identity protection, and legal services. - Meru Health mental health and Mercer SmartConnect Medicare programs. - Livongo Diabetes and High Blood Pressure programs. - Healthcare Bluebook and RX Savings Solutions programs. - Hepatitis B (HEPB) and TB vaccinations.

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Summary We are seeking a Logistics Specialist Supervisor - Hourly who will be responsible for supervising assigned Logistics Specialists and work with locations to monitor PST productivity as well to ensure maximum efficiency. This role will monitor and audit routing of PST’s and the overall production of PSTs, and Respiratory Therapists. This role will evaluate national data and work directly with locations on a course of action to ensure maximum productivity. This tracking will determine and ensure the location is working toward company goals. This position pays between $20/hr. – $22.50/hr., depending on related experience and state hired in, plus bonus opportunity. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) - Will oversee direct reports within the department - Interview and hire for all job openings within the department - Develops team members and responds to questions in a timely and professional manner - Provides direction and motivation to ensure they have the necessary tools and information to effectively perform their job - Manages all direct reports within their team inquiring about issues, delegating workload, ensuring work is being completed, and communicating changes in requirements - Responsible for training and onboarding all Logistics Specialists - Implement and train location staff and management on routing changes that are recommended - Utilize data to maximize daily PST routes - Identify routing inefficiencies in order to implement process improvements - Work closely and effectively with the field operations team to ensure proper routing for the delivery team - Effectively communicate with field offices to resolve issues in a timely manner - Ability to route efficiently based on company standards - Responsible for creating tracking mechanism to monitor and maintain productivity levels - Monitor and direct non-performing locations on a course of actions - Identify and monitor locations that make deliveries to non-portable patients and execute an action plan to stop these deliveries - Review all routing and execute plans of action for the Area Managers by utilizing zip codes and patient counts to determine coverage including number of drivers and stops needed per driver per day - Create and maintain policies for routing and scheduling Qualifications Employment is contingent on - Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. - Drug screen (when applicable for the position) - Compliance with healthcare facility credentialing process (when applicable for the position) - Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience - High school diploma or GED equivalent, required Preferred Education and/or Experience - Associates Degree or equivalent of at least two to four years - DME operations experience preferred - Map Point software or Roads software experience strongly preferred - Experience working with medical equipment, preferred - Knowledge of medical terminology, preferred - Minimum of one year of related work experience, preferred Skills and Competencies - Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual - Ability to perform basic mathematical calculations accurately - Capable of working independently as well as collaboratively within a team - Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information - Self-motivated, organized, and able to manage time and solve problems using deductive reasoning - Strong attention to detail with the ability to multi-task effectively - Strong English communication skills, both written and verbal Machines, Equipment and Technical Abilities - Ability to navigate the internet and conduct online research - Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets - Proficiency with email communication platforms - Working knowledge of Microsoft Outlook, Word, and Excel Physical Demands - Ability to lift and carry office equipment when needed - Ability to read small print on screens and documents, requiring close vision - Ability to sit, stand, walk, talk, and listen for extended periods Rotech Information Benefits - Generous paid time off and paid holidays - Overtime pay for non-exempt positions (as applicable) - Commission for Account Executives - Bonus and incentive opportunities - Fixed and variable car reimbursement for Area Managers and Account Executives - Car, mileage, and telephone reimbursement (as applicable) - Employee discount and recognition programs - Employee Assistance Program (EAP) - 401(k), HSA, and FSA/Dependent Care FSA - Medical, prescription, dental, and vision coverage - Life insurance, disability, accidental death, identity protection, and legal services - Meru Health mental health and Mercer SmartConnect Medicare programs - Livongo Diabetes and High Blood Pressure programs - Healthcare Bluebook and RX Savings Solutions programs - Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Title: Customer Support Specialist – CPAP Centralized Care Team (REMOTE) Support Patients. Simplify Care. Work from Home. Are you passionate about helping patients navigate their healthcare journey? Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role is ideal for individuals with healthcare experience who thrive in a fast-paced, patient-focused environment. As the first point of contact for new patients, you’ll play a critical role in ensuring accurate intake, insurance verification, and seamless coordination of respiratory therapy services. Pay starting at $15.25 for the 1st shift plus a Quarterly Bonus opportunity - 1st Shift Mon - Fri 8am - 5pm CST - 100% REMOTE - Work from Home starting day one - Must live within the US Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) - Conduct patient satisfaction calls and act as a patient advocate to resolve concerns. - Coordinate order fulfillment with field locations and ensure timely service delivery. - Educate patients on products and services, including CPAP therapy. - Maintain compliance with Medicare, Medicaid, and private insurance regulations. - Manage new order intake, ensuring accuracy in clinical, billing, and care-related documentation. - Perform quality assurance checks to meet documentation and medical necessity standards. - Serve as the first line of support for patients, referral sources, and internal teams. - Verify insurance eligibility and obtain authorization for services and equipment. - Work extensively within proprietary systems (eIntake, IMBS) to manage patient records. - Work independently in a remote environment - Performs other duties as assigned Ready to make a difference from home? Apply today and help us deliver care that empowers patients. Qualifications Employment is contingent on - Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. - Drug screen (when applicable for the position) - Compliance with healthcare facility credentialing process (when applicable for the position) - Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience - High school diploma or GED equivalent, required Preferred Education and/or Experience - Experience with medical equipment, preferred - Experience with medical billing practices and of billing reimbursement, preferred - Experience in healthcare administration, patient intake, or insurance verification, preferred - One year of related work experience, preferred - Medical terminology, preferred Skills and Competencies - Accurately perform simple mathematical calculations - Effectively communicate in English; both oral and written - Interpret a variety of communications (verbal, non-verbal, written, listening and visual) - Maintain confidentiality, discretion and caution when handling sensitive information - Multi-task along with attention to detail - Self-motivation, organized, time-management and deductive problem solving skills - Work independently and as part of a team Machines, Equipment and Technical Abilities - Email transmission and communication - Internet navigation and research - Microsoft applications; Outlook, Word and Excel - Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands - Lift and carry office equipment at times - Requires sitting, walking, standing, talking and listening - Requires close vision to small print on computer and/or tablet and paperwork Rotech Information Benefits - Generous paid time off and paid holidays - Overtime pay for non-exempt positions (as applicable) - Commission for Account Executives - Bonus and incentive opportunities - Fixed and variable car reimbursement for Area Managers and Account Executives - Car, mileage, and telephone reimbursement (as applicable) - Employee discount and recognition programs - Employee Assistance Program (EAP) - 401(k), HSA, and FSA/Dependent Care FSA - Medical, prescription, dental, and vision coverage - Life insurance, disability, accidental death, identity protection, and legal services - Meru Health mental health and Mercer SmartConnect Medicare programs - Livongo Diabetes and High Blood Pressure programs - Healthcare Bluebook and RX Savings Solutions programs - Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.