• leads complex programs across upstream, midstream, and downstream assets • strong focus on regulatory compliance and stakeholder engagement • drives program performance to meet and/or exceed client satisfaction and KPIs • interacts with Governance & Risk Leader to ensure any service issues are identified and addressed in a proactive manner • develops and formulates solutions to client problems/issues • participates in project reviews of major program/project dashboards/deep dives to identify issues and improve performance • works to drive adoption of digital tools • actively integrates global resources into local delivery and manages the change associated with this transition • directly manages projects • acts as direct supervisor for a team of remediation professionals • serves as a focal point for major issue resolution, and provides rapid follow-up to address concerns • participates in feedback for Project Managers to assure client satisfaction and long-term growth • develops and implements succession plan for the program team and advises on the recruiting of key people to serve client needs • assures that project delivery employees working on major programs are trained and mentored with a long-term goal of training new program managers

• Lead execution of all Early Career Talent programs and initiatives, ensuring a high-quality participant and stakeholder experience. • Partner with the ECT Manager on program strategy, operational planning, and annual program delivery. • Own end-to-end program management across the emerging talent lifecycle, including onboarding, performance evaluations, manager engagement, events, and offboarding. • Design, build, and continuously evolve the EMERGE emerging talent learning curriculum, including learning pathways, workshops, resources, and development programming that deliver a scalable and impactful early career experience. • Design and facilitate training and support materials for hiring managers, team members, and program partners. • Develop and maintain program timelines, trackers, communications, and operational processes; track initiative progress, measure program ROI, and share regular updates with recruiting and business stakeholders. • Drive continuous improvements to systems, tools, reporting, and processes to increase efficiency across highly operational program work and peak hiring seasons. • Build strong relationships with university partners, external organizations, internal stakeholders, and business leaders to support program success and talent pipeline development. • Support vendor coordination, event planning, travel logistics, and budget tracking related to Early Career Talent initiatives.

• Coordinate MZLA’s privacy and compliance program work, including program planning, recurring reviews, risk tracking, documentation, and leadership reporting. • Translate privacy, security, and compliance requirements into practical processes that fit MZLA’s products. • Coordinate vendor and tool reviews, working with various stakeholders to identify and document data flows and considerations. • Support privacy operations and data governance for a global user base, including DSAR and privacy-rights workflows. • Help develop and maintain practical data inventories and data maps that document what data MZLA collects. • Partner with technical teams to support privacy-by-design practices for new products, services, tools, and data-processing activities. • Support compliance and audit-readiness efforts, including ISO-related readiness, policy adoption, and training. • Help establish recurring review practices for vendors, tools, systems, policies, and data-processing activities. • Help strengthen incident response readiness by clarifying roles and documentation expectations. • Build guidance, checklists, templates, and training materials to help teams meet privacy and compliance expectations.

• Coordinate MZLA’s privacy and compliance program work, including program planning, recurring reviews, risk tracking, documentation, and leadership reporting. • Translate privacy, security, and compliance requirements into practical processes that fit MZLA’s products, infrastructure, support workflows, vendor ecosystem, and operating model. • Coordinate vendor and tool reviews, working with legal, engineering, product, support, finance, operations and other stakeholders to identify and document data flows, subprocessors, privacy, security, contractual, and operational considerations. • Support privacy operations and data governance for a global user base, including DSAR and privacy-rights workflows, records of processing, retention practices, privacy policy maintenance, international privacy considerations, and related documentation. • Help develop and maintain practical data inventories and data maps that document what data MZLA collects, where it is stored, how it is used, which vendors or systems are involved, and applicable retention practices. • Partner with technical teams to support privacy-by-design practices and help ensure that new products, services, tools, and data-processing activities are reviewed early and appropriately. • Support compliance and audit-readiness efforts, including ISO-related readiness, policy adoption, evidence tracking, control implementation, access reviews, training, and remediation follow-up. • Help establish recurring review practices for vendors, tools, systems, policies, and data-processing activities to ensure documentation remains current as products and operations evolve. • Help strengthen incident response readiness by clarifying roles, escalation paths, documentation expectations, and coordination across Legal, Infrastructure, leadership, and other relevant teams. • Build lightweight guidance, checklists, templates, and training materials that help teams meet privacy and compliance expectations without creating unnecessary bureaucracy.