• Perform technical triage on EASY system applications to diagnose the root cause of issues and identify or implement resolutions within established Service Level Agreements • Monitor the production performance of back-end processes, mitigate program failures, and escalate major system issues to other support teams • Monitor and maintain the EASY Workload Automation Tool to support the timely processing of financial transactions • Use CA Workload Automation AutoSys to create, schedule, and monitor back-end applications for transactional processing • Access the EASY system code base and databases to investigate program failures • Serve as a support specialist and liaison between Systems Application Support and EASY development teams, reporting software defects and communicating their severity and impact • Communicate production issues and risks that require development team support to repair or mitigate • Respond to service ticket requests from business users, system developers, and clients for the setup, monitoring, or execution of back-end EASY applications • Advise on and lead strategic initiatives to mitigate back-end application issues and identify opportunities for process automation • Coordinate production processes and present automation opportunities to developers on the team • Work independently with moderate latitude for actions and decisions that are not reviewed • Assist less senior team members with decision-making and override decisions when necessary for the benefit of the organization • Work closely with counterparts in Bangalore to maintain clear communication regarding issues, processes, and status • Advise the manager on the status of initiatives • Work an alternate schedule when required to maintain production continuity • Perform other duties as assigned.

• Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions. • Ensure systems are setup for remote diagnostics and health monitoring • Engage with the development and operations organization to provide recommendations to manuals, training and customer facing material. • Perform automated deployments through the use of configuration management technology; • Provide support to the installations within the SLA as agreed using our processes. • Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems. • Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure accurate working order.

Role Description As a Technical Support Specialist, you will engage with customers to resolve technical support issues related to their Autodesk design software and workflows. You will be working individually on cases or with other technical support team members to research and resolve our customer’s support requests. - Provide technical support expertise to ATG USA's clients for Autodesk Products, BIM360, Autodesk Construction Cloud, Bluebeam, and DiRoots Tools. - Represent ATG USA professionally when interacting with customers and partners. - Utilize software and equipment needed, including Computer, Phone system, Zendesk, CRM, Google Search, Basic Autodesk Software, AKN, Autodesk Partner Portal, Basic Microsoft Office products, and Online Remote Session Software. - Maintain knowledge of commonly used concepts, practices, and procedures of the products supported. - Monitor existing case load and look for new or existing cases assigned. - Respond to all customers about their case in a timely manner according to support time guidelines. - Engage with customers via phone, email, and interactive online remote sessions to resolve technical support issues. - Document all case interactions in Zendesk, including emails and phone conversations. - Promote the Customer Satisfaction Survey to encourage honest feedback. - Assist fellow teammates and co-workers to promote team building and learning. - May be required to travel. Qualifications - Familiar with Autodesk's core AEC software products such as Revit, AutoCAD, Civil 3D. - Experience with other Autodesk AEC collections is a plus. - Commitment to providing excellent customer service. - Ability to multitask in time-sensitive situations. - Ability to identify, research, troubleshoot, and resolve technical support problems. - Excellent teamwork skills and a core sense of accountability. - Some knowledge of basic hardware requirements, installations, software setup, cloud products, and network services is a plus. Requirements - 3+ years of experience working within Autodesk software. - Self-motivated, well-organized, and great at multi-tasking. - Strong communication skills on the phone and via email. - Ability to troubleshoot issues and research possible solutions. Benefits - Multiple medical plan options plus dental and vision coverage. - On-demand support and mental health/wellness resources via Bennie. - Health Savings Account (HSA) and Flexible Spending Account (FSA) options. - 401(k) with up to 4% company match after 90 days. - Voluntary life, AD&D, supplemental health coverage, and disability protection. - 3 weeks of PTO, paid holidays, and your birthday off. - 2 paid volunteer days each year. - Professional development reimbursement and access to GreaterU. - Four weeks of paid sabbatical after six years. - Discounts on lifestyle perks via the Bennie Marketplace.

Role Description Do you enjoy building solid internal and external relationships resulting in growth? Do you enjoy collaborating cross-functionally to deliver on common goals? LexisNexis CounselLink is the leading enterprise legal management solution designed to help corporate legal departments gain 100% visibility into their work, matters, and invoices. Selected candidates will demonstrate software or hardware sales success based on performance, capabilities, and company success at prior jobs or in related experiences. Other tracks may apply such as Account Management, Product Management, Professional Services, Training, etc. Responsibilities: - You should enjoy working independently. - This job requires in-depth knowledge and experience with computers, SaaS applications, and other software. - You must be comfortable with AI and be ready to comply with LexisNexis AI policies. - 50% of your job may be dedicated to responding to RFPs. This is a writing-intensive job. - 50% of your job is public-facing on virtual and sometimes live demonstrations. - You should like to solve problems. - Working well in a team setting is a huge plus. - Uses best practices and knowledge of internal or external business issues to improve products or services. - Acts as a resource for colleagues with less experience; shares well with others. Qualifications - At least a Bachelor's Degree in a related subject. - Five+ years in Sales or Product Management. - Related experiences will be considered for substitution for education or experience. - Writing samples may be requested from all candidates as this is a writing-intensive position. Requirements - Understand that your goal is to increase sales by solving business problems for our customers and prospects. - Solves problems by selling services or software, enhancing the credibility of the Sellers and LexisNexis. - Understand the supported software within the context of the Customer Experience. - Ability to communicate and demonstrate how to use, configure, and set up data for applications/features. - Self-starter who can work within a dynamic team. - Develop and contribute videos and presentations as well as other Sales Enablement tools. - Understand the nature of SaaS software & the technologies behind it. - Consult with others throughout the organization to understand how the Software works practically. - Partner with sales representatives and Proposal Management to add value to sales motions. - Coordinate with a dedicated Proposal Manager for effective job success. Benefits - Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision benefits. - Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan. - Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs. - Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity. - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits. - Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts. - Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.