LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.
Technical Sales Support Rep IV
Location
United States
Posted
7 days ago
Salary
$74.9K - $157.5K / year
Seniority
Mid Level
Job Description
Technical Sales Support Rep IV
RELX
Role Description Do you enjoy building solid internal and external relationships resulting in growth? Do you enjoy collaborating cross-functionally to deliver on common goals? LexisNexis CounselLink is the leading enterprise legal management solution designed to help corporate legal departments gain 100% visibility into their work, matters, and invoices. Selected candidates will demonstrate software or hardware sales success based on performance, capabilities, and company success at prior jobs or in related experiences. Other tracks may apply such as Account Management, Product Management, Professional Services, Training, etc. Responsibilities: - You should enjoy working independently. - This job requires in-depth knowledge and experience with computers, SaaS applications, and other software. - You must be comfortable with AI and be ready to comply with LexisNexis AI policies. - 50% of your job may be dedicated to responding to RFPs. This is a writing-intensive job. - 50% of your job is public-facing on virtual and sometimes live demonstrations. - You should like to solve problems. - Working well in a team setting is a huge plus. - Uses best practices and knowledge of internal or external business issues to improve products or services. - Acts as a resource for colleagues with less experience; shares well with others. Qualifications - At least a Bachelor's Degree in a related subject. - Five+ years in Sales or Product Management. - Related experiences will be considered for substitution for education or experience. - Writing samples may be requested from all candidates as this is a writing-intensive position. Requirements - Understand that your goal is to increase sales by solving business problems for our customers and prospects. - Solves problems by selling services or software, enhancing the credibility of the Sellers and LexisNexis. - Understand the supported software within the context of the Customer Experience. - Ability to communicate and demonstrate how to use, configure, and set up data for applications/features. - Self-starter who can work within a dynamic team. - Develop and contribute videos and presentations as well as other Sales Enablement tools. - Understand the nature of SaaS software & the technologies behind it. - Consult with others throughout the organization to understand how the Software works practically. - Partner with sales representatives and Proposal Management to add value to sales motions. - Coordinate with a dedicated Proposal Manager for effective job success. Benefits - Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision benefits. - Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan. - Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs. - Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity. - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits. - Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts. - Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
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