• Manage the multi-year execution roadmap, progress tracking and sustainment of GEHC’s Enterprise Change Management effort. • Support change practitioners of each project in onboarding, structuring, and coaching project teams to ensure clarity, progress, and alignment. • Ensure initiative change plans are realistic, resourced appropriately, and executed with discipline and consistency using Prosci ADKAR methodology. • Track and manage interdependencies across initiatives, identifying risks and resolving impediments quickly. • Report progress, escalate decisions when necessary, and maintain transparency with senior leadership. • Conduct change readiness assessments and pulse checks on ECM project to understand adoption, sentiment, and barriers to execution. • Partner with cross-functional colleagues to ensure change initiatives create measurable change value, with clear baselines and tracking mechanisms. • Coordinate across all key change workstreams to ensure enterprise-level alignment and consistency on application of our one consistent change model and methodology.

• Collaborate closely with the Aviation Market Director and dedicated aviation staff nationally to deliver goals. • Lead the business growth of key aviation planning and design (horizontal and vertical) services by developing a pipeline of new and existing business/contract opportunities throughout the US. • Drive partnerships with other consultants in the aviation industry to win and perform projects. • Guide growth of the practice based on emerging trends, technologies, policies, and available funding sources that build on our existing reputation and relationships. • Maintain a thought-leader/Subject Matter Expert profile in the industry by providing industry leading customer service to existing and potential clients. • Guide the appropriate level of collaboration between Project Managers and the cross-functional technical (discipline) teams. • Manage, monitor, and forecast metrics including Backlog, Profit and Loss, Sales, Net Revenue, Utilization, Continuing Education, and Non-Billable Travel and Expenses for the Practice. • Lead and support where appropriate all shortlist presentations for prospective clients and participate in contract negotiations with clients. • Provide quality reviews of project documentation including work plans thru final deliverables.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Program Manager is responsible for the health, retention, and growth of a dedicated portfolio of mid-market accounts within the Ambius business. You will serve as the primary point of contact for these clients, ensuring that service delivery meets contractual standards while proactively identifying opportunities to expand our footprint within their business. - Serve as the lead relationship contact for a portfolio of assigned accounts, acting as the face of the brand and the client’s internal advocate. - Drive service delivery excellence by overseeing the implementation of field services, ensuring strict adherence to Service Level Agreements (SLAs) and internal quality standards. - Maintain a consistent cadence of client consultations and formal business reviews to ensure client satisfaction and alignment with their evolving needs. - Direct ongoing business reviews and audits to proactively assess, clarify, and validate customer needs adding value to customers programs. - Analyze and synthesize account data to provide actionable insights for weekly, monthly, and annual business reviews in an effort to identify opportunities to add value through additional services. - Optimize portfolio financial wealth focusing on the overall fiscal well-being of the assigned accounts, including resolving complex billing disputes and coordinating with the collections team to remain within target. - Draft and finalize comprehensive proposals for portfolio expansions; utilizing account data to identify 'white space' opportunities and translating them into formal business cases for the SAM to present. - Connect key client stakeholders to internal Ambius teams (Specialists, Operations, Finance) through formal and informal meetings to resolve issues and proactively add value to customer programs. - Serve as the primary lead relationship-management duties for a select group of mid-tier national accounts. - Develop deep expertise in biophilic design, interior landscaping, and scenting technology to provide consultative recommendations. - This position will require frequent travel up to 50%. Qualifications - Minimum 3–5 years of experience in Account Management, Project Management, or Operations (Experience in multi-unit service or facility management is a major plus). - Bachelor's Degree in a business or management-related field OR equivalent years of experience required. - Demonstrated ability to execute on projects and initiatives. - Excellent communication skills, both verbal and written. - Proven ability to influence internal stakeholders and maintain a positive project momentum across cross-functional teams. - Proficiency with Google applications (Docs, Sheets, Calendar, Drive, etc.). - Ability to demonstrate financial knowledge and business acumen. - Must be a self-starter who can perform in high-pressure and dynamic situations with skill and tact. - Strong attention to detail and sound decision-making skills. - Ability to travel overnight via car and airplane to meet clients, field operations, and attend meetings and conferences. Requirements - Cross-functional fluency combined with high impact versatility: a Colleague that is equally comfortable balancing analytical data with executive level presentation skills. - Relentless Follow-through: Colleagues that have a "don't let the ball drop" mentality and thrive on closing the loop on complex tasks. - Communication: Exceptional verbal and written skills; the ability to influence branch managers and field technicians across the country. - Analytical Thinking: Turns raw data into a compelling story of ROI. - Resilience: Remains calm and professional during high-pressure situations. Demonstrates steady leadership and sound judgement to identify optimal solutions during high-pressure situations. Benefits - Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) - Health and Wellness - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Savings and Retirement - 401(k) retirement plan with company-matching contributions - Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Getting to Know the Opportunity: This paid internship will provide students enrolled in an accredited program the opportunity to work in a real world, high-tech environment. Contributions You'll Make: Students have the opportunity to work with a variety of systems, from traditional office applications to sophisticated security systems, networking, web, and other technologies. A fast-paced environment affords the right candidate a unique opportunity to be exposed to a variety of technologies and its application to solution business opportunities and challenges. Areas of opportunity include: - Data Management & Enterprise Architecture - Corporate Systems, Quality & Vendor Management - Infrastructure Services - Retirement Services - Digital - Security Services - Employee Benefits Preferred Knowledge & Experience: - Pursuing an undergraduate or graduate degree in Computer Science, Information Technology, Management Information Systems or related fields - Minimum GPA of 3.2 - Self-motivated, excited about learning, comfortable working in a collaborative environment characterized by open sharing of feedback to achieve optimum outcomes. - Strong communication and presentation skills - Detail oriented with solid analytical capabilities – being able to see things differently than others with substance and relevance. #LI-MN1 #LI-Remote Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $25.00/hr.-$30.00/hr. USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer - Health, dental, vision and life insurance plans - 401(k) Savings plan – with generous company matching contributions (up to 6%) - Voya Retirement Plan – employer paid cash balance retirement plan (4%) - Tuition reimbursement up to $5,250/year - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. - Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: - Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. - Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. - Team Mentality: Partnering effectively to drive our culture and execute on our common goals. - Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. - Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes