Ambius

Role Description Ambius is seeking a service-driven professional for our Customer Service Center (CSC) Specialist & Sales Backup position. Acting as the premier face and voice of our biophilic brand, this role places its primary focus on delivering a world-class, "white-glove" customer experience. - Manage incoming customer requests, service updates, and account modifications via Zendesk. - Ensure all client inquiries are resolved efficiently under our strict sub-6-day timeline. - Safeguard data integrity by cross-referencing and validating critical account fields—such as phone numbers, physical addresses, and company names—in Aspire every time an account record is accessed. - Act as a vital sales backup engine during lower-volume periods, supporting the growth team by executing inbound and outbound prospecting and qualification strategies to help drive pipeline development when time permits. The ideal candidate possesses exceptional professional composure, a consultative communication style, and thrives in a process-driven environment where operational excellence and data precision come first. Pay Range: Hourly: $17.00 - $20.00 Qualifications - Exceptional professional composure. - Consultative communication style. - Thrives in a process-driven environment. - Focus on operational excellence and data precision. Requirements - Ability to manage customer requests and service updates. - Experience with Zendesk or similar customer service platforms. - Strong attention to detail for data integrity. - Ability to support sales initiatives during lower-volume periods. Benefits - Benefits start on day 1 for full-time colleagues - no waiting period. - Professional and personal growth opportunities. - Training and development programs available. - Tuition reimbursement benefits (for FT colleagues). - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance. - 401(k) retirement plan with company-matching contributions. - Vacation days & sick days. - Company-paid holidays & floating holidays. - A company mindset that prioritizes health, safety, and flexibility.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary The Collections Clerk will be responsible for assisting the collections team with all assigned functions. They will also be responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests. Principal Duties and Responsibilities - Handle telephone collections on past due accounts receivables and disputes - Dispute resolution, including reapplying and moving money between accounts - Implement and monitor payment plans, including auto pay processing - Responsible for call handling and chargebacks - Responsible for quality assurance monitoring - Assist with special requests for both internal and external customers. - Document activity and maintain follow up on all accounts - Respond to customer AR calls with regards to account inquiries. - Provide documentation to customers requesting invoices, statements, etc. - Revise invoices as needed - Process write offs and credit memos - Add/Update Ebill - Complete ACH/Vendor Forms - Manage Refunds - Support Branches with inconsistencies in billing and pricing - Support Cash Team with locating and applying funds received for posting CANDIDATE SUMMARY Required Experience - Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping - Knowledge of billing procedures and collections techniques - Must have knowledge of collections and ability to work in a fast-paced environment. - Must be proficient in Microsoft Office (Word, Excel, etc.) - Have a working knowledge of FDCPA and GLB Privacy Act. Required Leadership Traits and Characteristics - Strong communication and interpersonal skills - Strong attention to detail and high level of accuracy - Ability to maintain a high level of confidentiality and professionalism - Excellent organizational skills - Be able to work as a team and independently - Must be comfortable working with set goals and KPIs - Ability to produce results in a fast-paced and challenging environment - Display critical thinking skills with the ability to "think outside the box" Formal Education, Qualifications or Training - High School Diploma OR GED required Compensation Base Pay range: $17.21 - $25.00 / hourly While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." The Communications Specialist is a key strategic partner responsible for driving clarity, consistency, and engagement across the organization. This role serves as a bridge between leadership and the business by managing the internal knowledge hub (OneAmbius), designing high-impact visual presentations, and ensuring that all internal and external communications reflect the professional standards of the brand. Duties & Responsibilities - Act as the primary administrator for the Google Sites intranet; managing layout, visual hierarchy, and content updates to ensure colleagues stay informed and connected. - Partner with leadership to translate complex data and business strategies into professional, high-impact presentations (Google Slides/PowerPoint) for internal meetings and town halls. - Develop and execute internal newsletters, cultural updates, and organizational announcements using tools like Mailchimp to drive high employee engagement and sentiment scores. - Assist department leaders in drafting internal memos and announcements to ensure alignment with the broader organization's vision and tone. - Draft and refine the "voice" of customer-facing communications regarding invoicing and e-service templates, ensuring the tone is professional, helpful, and mirrors the brand's premium standards. - Act as a brand steward, ensuring all customer-facing touchpoints—from social media to service notifications—adhere to the established brand voice. - Coordinate with the Internal Communications team to ensure all Ambius-specific messaging aligns with broader company-wide standards and strategic pillars. - Maintain a centralized communications calendar shared with the internal communications team to provide full visibility into all activity, preventing "message fatigue" among colleagues. - Participate in regular cross-functional communication syncs to share best practices and ensure brand voice consistency across different business units - Participate in regular cross-functional communication syncs to share best practices and ensure brand voice consistency across different business units Candidate Requirements Education - Bachelor's degree in communications, public relations, or other relevant field OR equivalent years of experience. Equivalent years of experience are defined as one year of applicable professional experience for each year of college requested. Experience - A minimum of 3-5 years in a corporate communications or agency environment. - Hands-on experience with Mailchimp or similar platforms, including audience segmentation, template design, and analytics (open/click rates). - Familiarity with Canva or Adobe Express to create clean, professional headers for newsletters and announcements. Skills & Competencies - Advanced proficiency in Google Sites (intranet architecture), Google Slides (presentation design), and Google Docs. - Ability to create professional, brand-aligned visual assets using tools like Canva, Adobe Express, or similar design software. - Skilled in organizing complex information into intuitive, easy-to-navigate digital layouts (specifically for internal knowledge hubs). - Exceptional ability to draft clear, compelling narratives for diverse audiences, ranging from executive leadership to frontline employees. - Comfortable collaborating with cross-functional leaders (IT, Marketing, Finance) to gather information and align messaging. - Strategic alignment mindset, ensuring that local initiatives are always viewed through the lens of the company’s overall communication strategy. - Strong organizational diplomacy with the ability to negotiate timing and placement of messages within the broader corporate communications ecosystem. - Agility in workflow management, specifically the ability to pivot communication schedules based on real-time organizational priorities and urgent updates. - A self-starter who identifies communication gaps and independently proposes creative solutions. - Ability to distill complex corporate initiatives into simple, actionable, and engaging messages. Base Pay Range Yearly: $70,000.00 - $96,000.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary The Customer Service & Business Development Specialist (BDR) is a dual-focus role responsible for ensuring exceptional customer satisfaction while actively driving revenue growth through proactive business development activities. This position serves as the primary point of contact for routine customer service inquiries and is essential in executing targeted outbound campaigns to generate qualified sales opportunities. Key Responsibilities A. Customer Service Center (CSC) Functions - Service Resolution: Manage inbound calls and emails to address customer service requests, issues, and inquiries efficiently and accurately. - Account Maintenance: Process routine customer account updates, service requests, payment inquiries, and ensure documentation complies with internal SOPs. - Problem Escalation: Triage and escalate complex customer issues and complaints to the appropriate Operations or Accounts Receivable (AR) management teams. - Data Integrity: Maintain precise and concise notes within the CRM/Aspire system for all customer interactions. B. Business Development Representative (BDR) Functions 1. Outbound BDR (Prospecting) - Execute targeted outbound calling and emailing sequences into designated regions or account lists to generate new sales opportunities. - Conduct basic market research to identify and target key decision-makers and organizational structures. 2. Inbound BDR (Qualification) - Promptly respond to and qualify all inbound leads generated through marketing channels (MQLs) and website inquiries to confirm they meet sales acceptance criteria. - Sales Handoff: Accurately transition all qualified leads (SQLs) to the appropriate Account Executive, maintaining meticulous records in the CRM to ensure pipeline integrity. Pay Range $16-$18/HR Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Program Manager is responsible for the health, retention, and growth of a dedicated portfolio of mid-market accounts within the Ambius business. You will serve as the primary point of contact for these clients, ensuring that service delivery meets contractual standards while proactively identifying opportunities to expand our footprint within their business. - Serve as the lead relationship contact for a portfolio of assigned accounts, acting as the face of the brand and the client’s internal advocate. - Drive service delivery excellence by overseeing the implementation of field services, ensuring strict adherence to Service Level Agreements (SLAs) and internal quality standards. - Maintain a consistent cadence of client consultations and formal business reviews to ensure client satisfaction and alignment with their evolving needs. - Direct ongoing business reviews and audits to proactively assess, clarify, and validate customer needs adding value to customers programs. - Analyze and synthesize account data to provide actionable insights for weekly, monthly, and annual business reviews in an effort to identify opportunities to add value through additional services. - Optimize portfolio financial wealth focusing on the overall fiscal well-being of the assigned accounts, including resolving complex billing disputes and coordinating with the collections team to remain within target. - Draft and finalize comprehensive proposals for portfolio expansions; utilizing account data to identify 'white space' opportunities and translating them into formal business cases for the SAM to present. - Connect key client stakeholders to internal Ambius teams (Specialists, Operations, Finance) through formal and informal meetings to resolve issues and proactively add value to customer programs. - Serve as the primary lead relationship-management duties for a select group of mid-tier national accounts. - Develop deep expertise in biophilic design, interior landscaping, and scenting technology to provide consultative recommendations. - This position will require frequent travel up to 50%. Qualifications - Minimum 3–5 years of experience in Account Management, Project Management, or Operations (Experience in multi-unit service or facility management is a major plus). - Bachelor's Degree in a business or management-related field OR equivalent years of experience required. - Demonstrated ability to execute on projects and initiatives. - Excellent communication skills, both verbal and written. - Proven ability to influence internal stakeholders and maintain a positive project momentum across cross-functional teams. - Proficiency with Google applications (Docs, Sheets, Calendar, Drive, etc.). - Ability to demonstrate financial knowledge and business acumen. - Must be a self-starter who can perform in high-pressure and dynamic situations with skill and tact. - Strong attention to detail and sound decision-making skills. - Ability to travel overnight via car and airplane to meet clients, field operations, and attend meetings and conferences. Requirements - Cross-functional fluency combined with high impact versatility: a Colleague that is equally comfortable balancing analytical data with executive level presentation skills. - Relentless Follow-through: Colleagues that have a "don't let the ball drop" mentality and thrive on closing the loop on complex tasks. - Communication: Exceptional verbal and written skills; the ability to influence branch managers and field technicians across the country. - Analytical Thinking: Turns raw data into a compelling story of ROI. - Resilience: Remains calm and professional during high-pressure situations. Demonstrates steady leadership and sound judgement to identify optimal solutions during high-pressure situations. Benefits - Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) - Health and Wellness - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Savings and Retirement - 401(k) retirement plan with company-matching contributions - Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility