Role Description The Technical Solutions Architect, SaaS Platform owns the solution design layer between business strategy and technical delivery. This role is the primary entry point for complex, high-impact initiatives across Marco’s SaaS unit - responsible for defining how business problems should be solved before the Application Architect designs the technical implementation and the Technical Business Analyst writes the stories. The Solutions Architect will be responsible for evaluating options, assessing fit against the SaaS platform strategy, recommending an approach, and making the call on solution direction with authority. This role carries the strategic depth and analytical rigor of a senior business analyst with the solution design authority of an architect. Essential Functions - Solution Framing and Design: - Serve as the primary solution design authority for complex, cross-functional, and high-impact SaaS initiatives. - Receive business problems from leadership and stakeholders; lead discovery to define the solution space before technical design begins. - Evaluate solution options - build vs. buy, integrate vs. extend, leverage existing platform vs. introduce new capability - against business value, risk, and strategic fit. - Define and own the recommended solution approach, producing clear solution framing documents that articulate the direction, rationale, tradeoffs, and constraints. - Hand off solution direction to the Application Architect and Technical BA, ensuring design intent is understood and maintained through delivery. - Strategic Analysis and Options Evaluation: - Research, analyze, and evaluate solution pathways for high-impact SaaS initiatives, grounding recommendations in business value, technical feasibility, and long-term platform strategy. - Translate business strategy into actionable solution sequencing - considering value, risk, dependency, and alignment to the SaaS platform strategy. - Produce tradeoff analyses and options assessments for presentation to senior and executive leadership to support clear, informed decision-making. - Assess solution options across the SaaS portfolio, identifying where approaches can be unified, reused, or sequenced for maximum leverage. - Identify integration opportunities, platform reuse, and capability consolidation across active SaaS initiatives. - Stakeholder Navigation and Alignment: - Navigate and align senior and executive stakeholders around solution direction, surfacing implications and constraints in language appropriate to the audience. - Educate business and technology leadership on solution options, tradeoffs, and the downstream impact of direction decisions on the delivery team. - Present recommendations with clear framing of what was considered, what was ruled out, and why - enabling leadership to make decisions with confidence. - Drive alignment across adjacent teams and impacted business areas, reducing risk of late-stage requirement conflict or scope misalignment. - Risk Identification and Impact Assessment: - Identify organizational, operational, and solution-level risks early in the initiative lifecycle, before design and delivery begin. - Assess cross-initiative and cross-system impact, identifying how a solution decision in one area creates dependencies or risk in another. - Surface and escalate risks to the Director, Application Development before they become delivery problems. - Define mitigation strategies and document assumptions that must hold for the recommended solution to remain valid. - Maintain situational awareness across all active SaaS initiatives to identify emerging conflicts, dependencies, or strategic misalignments. - SaaS Platform and Delivery Partnership: - Partner with the Application Architect to validate solution direction against technical feasibility before handoff - ensuring the recommended approach is buildable within the platform. - Partner with the Technical BA to ensure solution intent is accurately preserved in story creation and acceptance criteria. - Maintain deep familiarity with the SaaS platform strategy and product direction to ensure all solution recommendations align with the long-term platform vision. - Apply CPLC domain knowledge to solution design for customer product lifecycle initiatives, serving as a key connector between CPLC business context and SaaS delivery capability. - Standards, Mentorship, and Practice Development: - Establish and evolve solution design standards, frameworks, and decision-making practices that raise the quality of solution work across the SaaS Platform team. - Serve as a thought partner and sounding board for developers, Technical BAs, and the Application Architect when initiative complexity or ambiguity requires upstream solution clarity. - Guide the SaaS team toward consistent, well-reasoned solution approaches — building shared vocabulary and judgment across disciplines, not just within the BA function. - Contribute to team capability development by modeling structured solution thinking, options evaluation, and stakeholder communication in complex, high-stakes initiatives. - Participate in hiring and interview processes across SaaS Platform roles, contributing perspective on solution mindset and cross-functional collaboration capabilities. - Continue professional development in solution architecture, enterprise systems strategy, and relevant industry certifications. Qualifications - Bachelor's degree and eight or more years of relevant business analysis, solutions design, or systems strategy experience; or equivalent combination of education and experience. - Demonstrated ability to evaluate complex solution options and make clear, well-reasoned recommendations to senior leadership. - Strong understanding of SaaS application ecosystems, integration patterns, and enterprise application strategy. - Experience operating across cross-functional initiatives with competing priorities, stakeholder complexity, and organizational risk. - Proven ability to translate ambiguous business problems into structured solution approaches with clear options and tradeoffs. - Familiarity with the CPLC domain (customer product lifecycle, contract management, service delivery) strongly preferred. - Certified Scrum Master within 3 months of start date. - Current industry-recognized certifications on relevant applications including Azure DevOps, ConnectWise Suite, e-automate Suite, Microsoft Visio, O365, or Salesforce preferred. - Solution architecture or systems design coursework or certification preferred (e.g., TOGAF Foundation, AWS/Azure Solutions Architect Associate). Benefits - Pay Range: $119,193 - $190,709 annually - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Location This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

Role Description Our Solutions Engineers serve as the technical counterparts to our Account Management teams and play a critical role in onboarding and implementing solutions for customers that allow them to be successful in their direct mail programs. We’re looking for experienced SEs with deep technical curiosity and customer empathy who can build trusted partnerships with our Account Managers to help accelerate time-to-value and ensure successful deployment, adoption, retention, and growth. Qualifications - 3+ years of tech/SaaS experience in an Implementation, Onboarding, Solutions Architect, or Post-Sale Solutions Engineer role. - Technical proficiency on APIs and third-party integrations. - Working knowledge of software platforms including CRM, CDP or marketing automation tools. - Excellent communication and presentation skills with the ability to present to a variety of external audiences. - Flexibility: This is a 100% remote role, with expected travel of approximately 20-25%. Requirements - Experience presenting to Marketing and Technical Professionals including Directors/VPs of Marketing and CMOs. - Flexibility to work on multiple projects and simultaneously support the Account Management team. - Deep experience with technical project management and managing implementation timelines. - Logistics or Direct Mail experience is a significant plus, though not mandatory. Benefits - Annual base salary: $115,000 - $135,000. - Variable: $30,000 - $35,000. - Remote working opportunities in various states. Company Description Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. Our Commitment to Diversity: Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. - Recent awards: - #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025. - BuiltIn Best Remote Midsize Companies to Work For in 2024. - BuiltIn Best Midsize Companies to Work For 2022.

• Identify, build, and demonstrate innovative solutions to solve complex business challenges for high visibility Smartsheet customers • Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings • Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy • Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth • Proactively grow and maintain deep knowledge for all Smartsheet products, services, and competitors • Actively seek opportunities for cross-functional collaboration and partnership with various departments to support and execute strategic plans and initiatives • Leverage your expertise to lead or participate in the onboarding, mentoring, and coaching of team members • Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps • Consult and collaborate on strategic programs within the Solutions Engineering department • Stay up-to-date on industry trends and best practices, consulting your customers and peers as both a Smartsheet product and industry discipline subject matter expert • Periodically travel to customer sites and industry events as a technical subject matter expert

• Deliver migration services to meet 11:11 Systems’ integrations strategy to customers. • Provide feedback to leadership as necessary to ensure that escalated tickets are prioritized and triaged as appropriate. • Triage incoming requests for 11:11 Systems’ migration strategy and plan out technical requirements with the team. • Act as a technical lead for the Cloud Integration team to resolve customer migration / integration problems. • Escalate and work alongside teams within 11:11 Systems, e.g. Operations, Infrastructure, Development etc. • Practice extreme ownership of project ticket(s) within area of responsibility. • Follow 11:11 Systems’ best practices for service management. • Deliver superior customer service while maintaining professional relationships. • Own ticket escalations and ensure that it is followed on a consistent basis. • Ensure that migration-related incidents and problems are mitigated. • Collaborate with vendors for support needs. • Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner. • Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments. • Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. • All other duties as assigned.