• Identify, build, and demonstrate innovative solutions to solve complex business challenges for high visibility Smartsheet customers • Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings • Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy • Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth • Proactively grow and maintain deep knowledge for all Smartsheet products, services, and competitors • Actively seek opportunities for cross-functional collaboration and partnership with various departments to support and execute strategic plans and initiatives • Leverage your expertise to lead or participate in the onboarding, mentoring, and coaching of team members • Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps • Consult and collaborate on strategic programs within the Solutions Engineering department • Stay up-to-date on industry trends and best practices, consulting your customers and peers as both a Smartsheet product and industry discipline subject matter expert • Periodically travel to customer sites and industry events as a technical subject matter expert

• Deliver migration services to meet 11:11 Systems’ integrations strategy to customers. • Provide feedback to leadership as necessary to ensure that escalated tickets are prioritized and triaged as appropriate. • Triage incoming requests for 11:11 Systems’ migration strategy and plan out technical requirements with the team. • Act as a technical lead for the Cloud Integration team to resolve customer migration / integration problems. • Escalate and work alongside teams within 11:11 Systems, e.g. Operations, Infrastructure, Development etc. • Practice extreme ownership of project ticket(s) within area of responsibility. • Follow 11:11 Systems’ best practices for service management. • Deliver superior customer service while maintaining professional relationships. • Own ticket escalations and ensure that it is followed on a consistent basis. • Ensure that migration-related incidents and problems are mitigated. • Collaborate with vendors for support needs. • Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner. • Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments. • Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. • All other duties as assigned.

• Be the AI Agent expert. Serve as the go-to internal and external expert on Cresta's AI Agent capabilities, engaging early in the sales process to establish technical credibility and accelerate opportunity velocity. • Work hand-in-hand with Core SEs. Partner closely with Core SEs as the AI Agent specialist, owning the AI Agent technical narrative. • Lead AI Agent workshops. Design and facilitate technical discovery workshops with prospective customers to explore AI Agent use cases, define implementation scope, and align on a path to value, translating business problems into agent-powered solutions. • Own use case and API discovery. Lead deep-dive technical discovery sessions to surface, propose, and refine AI Agent use cases. Evaluate integration requirements and API feasibility to give the deal a solid technical foundation. • Support high-stakes AI Agent demos. You step in to own the most complex and high-stakes AI Agent demonstrations in partnership with the Core SE team. • Engage early as a specialist resource. Enter opportunities early, helping to qualify and shape AI Agent deals before proof-of-value, bringing depth and structure to the technical conversation from the start. • Build the business case. Partner with Sales Directors and Core SEs to translate AI Agent solutions into financial ROI models, contributing to ROI workshops and framing the business case in terms that resonate with economic buyers. • Partner with FDX. Collaborate closely with Forward Deployed PMs and Engineers in both directions, ensuring smooth handoff from pre-sale to deployment and pulling FDX learnings on agent performance, edge cases, and customer outcomes back into pre-sale positioning and discovery. • Close the product feedback loop. Synthesize patterns from AI Agent opportunities and provide structured feedback to Product and Engineering, accelerating Cresta's roadmap to stay ahead of enterprise demand. • Elevate the SE team's AI Agent fluency. Share expertise across the broader SE organization through enablement, playbooks, and informal coaching, raising the team's collective capability.

• Provide remote and onsite consulting and implementation services to members around product utilization and best practices. • Analyze internal data to prioritize opportunities effectively and provide a plan. • Perform research and data analysis on Member’s product use to better deliver more value to underutilized products or best practices. • Develop and deliver software training to internal and external stakeholders as needed. • Coordinate and present at related workshops and industry related events as needed. • Build tools to help support the needs assessment of our Membership and how they utilize NISC’s solutions.  • Influence and gain Member interest around implementing new product functionality and/or best practices. • May be asked to record walk through product trainings and recordings with the internal Learning Center. • General expectation is primary focus is within one to multiple products within one to multiple industries. • Maintain an in-depth level understanding of product integrations. • Execute special projects with a moderate to high degree of difficulty with independence as needed or requested.  • May be asked to help participate in NISC’s Member Information Conference, Advisory Meetings and other related events. • May be asked to mentor others. • Proactively engage internal departments and leadership on industry trends related to product road maps and direction. • May provide strategic input to internal and external senior level leaders around product utilization. • Serve as onsite champion and change manager for Member product initiatives. • Low to Moderate level amounts of travel required.