Lob

Role Description Lob is seeking an energized Product Manager to help us navigate the complexities of our scaling mail logistics platform. In this role, you will be a problem-solver who bridges the gap between customer needs and technical execution. You’ll start off focused on Finance projects, such as usage billing, pricing simulations, and dynamic discount logic. We are looking for someone with a natural curiosity, a sharp product sense, comfortability with financial topics, and a relentless drive to get things done. - Own delivery for your product area, balancing quality, speed, and stakeholder expectations to meet commitments. - Demonstrate attention to detail when executing large-scale projects, ensuring proactive communication with the right stakeholders at the right times. - Gain a deep understanding of internal Accounting workflows, so as to write SOPs and lead trainings as they adapt to new tooling. - Identify potential risks early in the product lifecycle, navigate trade-offs alongside teammates, and use decisive judgment to keep high-impact work moving forward. - Drive roadmap strategy by conducting deep user research, translating complex technical insights into "Jobs To Be Done," championing the customer, and weighing expected business impact against core company goals. - Practice a clear and concise communication style, with the ability to translate technical concepts for non-technical stakeholders. - Take initiative and follow through on projects that increase the Product team’s collective ability to derive actionable insights from customer data. - Act as a champion for emerging AI technologies, and actively work with AI to streamline the product process from design prototyping to QA. Qualifications - 2+ years working in a B2B software startup environment as a PM or Solutions/Deployment Engineer. - Previous experience working with accounting teams, financial software, or supply chain management. - A palpable excitement for learning, growing, and leveling up strategic product skills. - Comfortable jumping on technical calls with engineers and contributing to architectural discussions. Requirements - Annual base salary: $130,000 - $137,500 + Variable: $13,000 - $13,750. Benefits - Remote working opportunities in various states including AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA. Company Description Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. - #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025. - BuiltIn Best Remote Midsize Companies to Work For in 2024. - BuiltIn Best Midsize Companies to Work For 2022.

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. Senior Software Engineer - BillingAs a Software Engineer at Lob, you’ll contribute to several applications related to Billing using primarily Node.js, Go, and Vue.js. You’ll work in a Service-Oriented Architecture with resources on AWS, leveraging SQS queues and Lambda functions. We maintain a culture of high collaboration, psychological safety, and performance where individuals can thrive and gain meaningful experience to elevate their career potential. As a Senior Software Engineer, you’ll… - Contribute to the development of billing and payments solutions. - Collaborate with other engineers to develop solutions for business cases. - Build and maintain integrations with internal and external payment and accounting systems. - Build resilient, observable services running on AWS using SQS, Lambda, and related infrastructure; own runtime reliability and incident response for services you ship. - Partner with product, finance, and cross-functional engineering teams to translate business requirements into technical solutions. - Drive adoption of automated tests, CI/CD, and robust deployment practices. - Write clear technical design docs and user-friendly operational runbooks for both technical and non-technical stakeholders. - Coach and mentor engineers, contribute to hiring, and help raise the team’s engineering standards. - Leverage AI-assisted development tools and techniques to accelerate coding, testing, documentation, and debugging while applying best practices for responsible and secure AI use. What will you bring to this role… - 4–8 years as a software engineer (senior-level preferred). - Strong experience with Node.js and/or Go; familiarity with Vue.js or similar frontend frameworks. - Experience with relational DBs such as Postgres, MySQL, or SQL Server, and familiarity with NoSQL/kv stores such as Redis. - Experience with job/queueing systems (SQS, Kafka, Kinesis, or similar). - Strong background building and operating RESTful and RPC-style APIs and integrating third-party APIs. - Familiarity with unit and automated testing frameworks and test-driven development practices. - Practical experience using AI-assisted development tools for code generation, test creation, debugging, documentation, or developer productivity, plus an understanding of risks and mitigations. - Strong problem-solving, attention to detail, and clear written and verbal communication. - Demonstrated ability to take end-to-end ownership of features and services in production. - Hands-on experience with Terraform, CloudFormation, or other IaC. - Experience with metrics, distributed tracing, and centralized logging tools. - Experience optimizing high-throughput, latency-sensitive workloads. At Lob, we are looking to #LevelUp and #EmpowerDiversity, we invite you to apply if you possess even some of these: - Eagerness to learn new technologies and solve complex problems. - Experience with debugging applications and identifying issues. - Since great engineers come from a variety of backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a real-world setting. Compensation information The compensation for this role consists of a base salary + additional RSUs. Annual Base Salary: $170,000 - $195,000 <#LI-REMOTE #LI-GD1 “Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. Senior Analytics Engineer As a member of the Data team, you will develop data pipelines and build data models that enable the entire company to discover actionable insights and make rapid data-driven decisions. You will work with colleagues in Product and Engineering, as well as stakeholders across teams such as Sales, Finance, Marketing, and Operations to identify data needs and develop durable solutions that help answer business questions. As the Senior Analytics Engineer, you’ll… - Partner with stakeholders to identify problems, create insights, and develop durable data solutions. - Build robust data pipelines to curate analytical data from internal and external systems. - Curate the semantic data layer to bridge raw tables and business context and enable AI use cases. - Develop dashboards and alerting systems that track and monitor business performance, with a focus on clear and insightful data visualizations. - Exemplify analytics engineering best practices, such as modularity, testing, cataloging, and version control. - Champion data governance, security, privacy, and retention policies to protect end users, customers, and Lob. What will you bring to this role… - 5+ years of Analytics Engineering experience, including a background in ELT frameworks, OLAP modeling, data visualization, and data governance. - 5+ years of SQL experience: at least one big data warehouse system such as Redshift, Snowflake, or BigQuery. Snowflake preferred. - 3+ years of experience operating live production systems using dbt and Python. dbt Developer certification is a plus. - 3+ years of BI Tool experience: at least one analytics platform such as Omni, Looker, or Tableau. Omni preferred. - 1+ years of experience curating semantic data models to enable conversational BI. - Expertise in modern data visualization techniques: Ability to apply best practices to clearly and insightfully communicate data to drive decisions. - Empathy and effective communication skills: Ability to explain complex analytical issues to both technical and non-technical audiences. - Strong interpretive skills: Ability to deconstruct complex source data to compose curated models that can be explored by stakeholders. - Product mindset: Ability to build data systems that will be used to generate insights for years to come, not just one-off analyses. Additional Experience - A four-year degree in an analytical discipline, or equivalent real-world experience is required. - 5+ years of Analytics Engineering experience required. - Domain knowledge in Supply Chain, Finance, B2B SaaS, or a similar relevant field is a plus. Compensation Information The total compensation package for this role is comprised of an annual base salary and RSUs. Annual base salary: $152,500.00 - $170,000.00 <#LI-REMOTE #LI-RW1 “Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. Business Analyst, Operations We are seeking a highly analytical and detail-oriented Business Analyst, Operations to join our Operations Team. In this role, you will serve as the technical analyst between our cross functional teams and operational reality You are the first line of defense for Lob’s unit economics. Acting as the primary point of contact for unit economics relative to capacity and margin analysis. You will ensure our commercial agreements are highly competitive while strictly adhering to our financial guardrails. The ideal candidate pairs strong spreadsheet modeling skills with the communication tact required to help Go-To-Market (GTM) teams navigate the quote-to-cash process. As the Business Analyst, Operations, you’ll work on… Deal Execution & Triage - Monitoring the Deal Desk Queue: Act as the stakeholder for all incoming Deal Desk requests, ensuring the Sales team provides all necessary data and context before processing begins. - Triage and Prioritize: Evaluate ad hoc requests based on urgency, deal size, and strategic importance. Swiftly route high-complexity deals to Management for executive review. - Audit Pricing Requests: Review standard and non-standard pricing, discount requests, and contract terms ensuring that fall within designated operational approval thresholds. Margin Analysis & Data Integrity - Validate Deal-Level Unit Economics: Apply established pricing models and financial guardrails to confirm that individual deal structures — including custom pricing, volume tiers, and bundled offerings — meet minimum margin thresholds before advancing through the approval workflow. Flag deals that fall outside approved parameters and escalate to Management with a clear summary of the margin impact. - System Accuracy: Ensure all custom deal structures, pricing configurations, and non-standard contract terms are accurately entered and reflected within our CRM (Salesforce) and billing data sources. Cross-Functional Partnership & Process Modernization - Sales Enablement: Educate the GTM teams on processes, required documentation, and SLA expectations. Help Sales structure their deals correctly the first time to accelerate approval velocity. - Stakeholder Alignment: Serve as a collaborative liaison between Sales, Finance, and Operations. You will proactively flag deal bottlenecks and provide clear, direct communication to Sales when deals require structural changes. - AI Automation & Systemization: Support the modernization of the operations by identifying manual bottlenecks and helping to implement approved AI-driven tools (e.g., automated data extraction, LLM-based triage) to systematically accelerate the quote-to-cash process. Process Improvement: Identify recurring trends in requests and suggest tactical improvements to streamline operations. Additional Responsibilities Interim Coverage: In the event of a vacancy or capacity gap on the Strategy & Analytics team, provide temporary operational support for pricing execution and deal-level margin review as directed by Management. This coverage is supplementary and does not alter the primary scope or classification of this role. What will you bring to this role… - Experience: 2–4 years of experience in a Deal Desk, Sales Operations, Pricing, or Financial Analyst role within a fast-paced tech, logistics, or SaaS environment. - Financial Acumen: Strong understanding of gross margin calculations, discounting impacts, and fundamental commercial metrics (e.g., ARR, MRR, TCV). - Analytical Execution: Advanced proficiency in Microsoft Excel and Google Sheets (Pivot tables, VLOOKUPs, nested logic, and formula-driven financial modeling). - Systems & AI Literacy: Hands-on experience navigating data within CRM systems (e.g., Salesforce) and CPQ tools. A strong willingness to learn and apply AI tools to automate repetitive workflows. - Communication Skills: Clear and efficient communication style. You possess the ability to politely but firmly enforce financial requirements with Sales teams to execute compliant deals. - Education: Bachelor’s degree in Business, Finance, Economics, Supply Chain, or a related field. Compensation Information The total compensation package for this role is comprised of an annual base salary and RSUs. Annual base salary: $125,000.00 - $142,500.00 <#LI-REMOTE #LI-RW1 “Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

Role Description The Staff Engineer, Quality Platform will lead Lob's quality program - establishing the standards, tooling, and dashboards that make quality measurable and visible across the engineering organization, enabling teams to ship with confidence and discipline. They will partner closely with engineering teams to build a culture where quality is a shared engineering responsibility, not an afterthought. This is a hands-on individual contributor role - the expectation is that this person leads through influence, credibility, and technical depth not through direct management authority. What You’ll Work On - Establish Lob's quality metrics program - standing up per-repo dashboards that surface test inventory, coverage trends, pass/fail rates, and flaky test signals across the engineering organization. - Define and roll out a scheduled nightly test execution strategy across all repos, with regression alerting and failure triage tooling that gives teams early warning before defects reach production. - Define and roll out Lob's Definition of Done - a shared standard for what 'ready to ship' means across the engineering organization and establish the CI/CD gates that enforce it: coverage thresholds, required test types, and quality checks per change category. - Define and champion Lob’s AI quality strategy - evaluating and adopting AI-assisted testing tools (test generation, flakiness detection, coverage gap analysis) and establish perspective on where AI accelerates quality outcomes vs where human judgment remains essential. - Partner with engineering teams to establish org-wide standards for integration and contract testing - defining what good looks like, configuring the CI integration that makes it adoptable, and creating visibility into which services have coverage and which don't. - Define the standards and evaluate the tooling for E2E test coverage across backend, frontend, and data pipelines - working with feature teams to establish ownership of their own workflows, with Lob's flagship print & mail and address verification products as the first adopters. - Evaluate, select, and roll out load and performance testing tooling - defining baseline SLOs for critical endpoints and integrating performance testing into the release process for high-risk changes. - Integrate security scanning tooling into a unified vulnerability dashboard that gives engineering teams and leadership clear, actionable visibility into open issues by repo, severity, and age. - Partner with engineering teams as a quality advocate - reviewing system designs for testability, identifying systemic risk patterns surfaced by incidents, and coaching engineers on testing best practices that build lasting engineering discipline. - Collaborate with engineering leadership to define org-wide quality goals, inform roadmap prioritization with quality signal data, and present engineering health metrics to stakeholders in a clear and compelling way. Qualifications - 8+ years of hands-on experience in software engineering, quality engineering, or platform engineering roles, including at least 3 years establishing quality programs, standards, and tooling at a company where that infrastructure did not previously exist. - Demonstrated experience evaluating, selecting, and rolling out testing tooling and frameworks across multiple testing types: integration, contract, end-to-end, load, and performance - with the judgment to know which approach fits which problem. - Strong CI/CD fluency - experience configuring quality gates, integrating test results into delivery pipelines, and establishing standards that make the right behavior the default path. - A strong working knowledge of AI-assisted and testing tools with hands on experience leveraging AI for test generation, analysis or triage and a clear perspective on how AI should accelerate a quality program. - Experience standing up engineering dashboards and metrics tooling that surfaces test results across repositories, tracks flakiness, and visualizes quality trends - turning raw test data into actionable engineering health signals. - Experience integrating security scanning tooling into developer workflows, with the ability to create unified, prioritized visibility for both engineering teams and leadership. - Experience with observability and monitoring platforms is a strong plus. - Technical fluency across modern engineering tooling and infrastructure - able to evaluate, configure, and integrate tools to deliver impact quickly. - Exceptional communication and influence skills - the ability to earn the trust of engineers and shift culture through credibility, well-designed standards, and pragmatic advocacy rather than top-down mandates is essential. - Proven experience operating in startup or late-stage startup environments where quality culture and engineering discipline were built, not inherited. Comfort navigating ambiguity, sequencing work without established process, and delivering impact in phases. - Familiarity with API-first products and the specific testing challenges they present — including contract drift, versioning, and consumer-driven contract testing - is a strong plus. - Comfort running post-mortem analysis and connecting quality signals to production incidents, with the ability to quantify the business impact and ROI of quality investments for engineering and executive leadership. - Since great engineers come from a variety of backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a real-world setting. Requirements - Compensation for this role consists of a base salary + additional RSUs. - Annual Base Salary: $187,500 - $207,500 - Remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA. Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Recent Awards - #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 - BuiltIn Best Remote Midsize Companies to Work For in 2024 - BuiltIn Best Midsize Companies to Work For 2022

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. About The Role We are looking for a Senior Platform Engineer to help scale and improve the reliability, observability, performance, and cost efficiency of our platform infrastructure. This role is focused on observability engineering and infrastructure optimization across AWS environments. The ideal candidate has deep hands-on experience with Datadog, OpenTelemetry, and HashiCorp Nomad, and understands how to build highly visible, scalable, and operationally efficient systems while actively reducing unnecessary infrastructure spend. You will work closely with engineering teams to improve telemetry, monitoring, performance testing, platform reliability, and cloud infrastructure efficiency across a fast-moving distributed environment, including leveraging modern AI-driven tooling and operational workflows where appropriate. What You’ll Work On - Building and improving observability across distributed systems and services - Designing dashboards, alerting, metrics, tracing, and telemetry pipelines - Improving operational visibility using Datadog, and OpenTelemetry - Helping evolve and mature the organization’s observability strategy and tooling - Supporting and improving HashiCorp Nomad orchestration environments - Identifying and implementing AWS cost-saving opportunities across compute, storage, and platform infrastructure - Improving infrastructure utilization and operational efficiency across Nomad workloads - Optimizing S3 storage utilization, lifecycle management, and storage costs - Designing and maintaining performance testing environments and tooling - Running load and performance tests to identify bottlenecks and scalability issues - Managing and tuning Elasticsearch/OpenSearch environments - Troubleshooting production performance issues across services, infrastructure, and databases - Partnering with engineering teams to improve platform reliability, scalability, and infrastructure efficiency Responsibilities - Lead observability initiatives across infrastructure and applications - Design and maintain monitoring, telemetry, dashboards, tracing, and alerting systems - Build actionable visibility into platform health, reliability, and performance - Improve incident detection, troubleshooting, and operational response capabilities - Define observability standards and best practices across engineering teams - Drive infrastructure cost optimization initiatives across AWS services and platform environments - Analyze infrastructure utilization and recommend performance and cost efficiency improvements - Maintain and improve infrastructure-as-code standards and workflows - Design, build, and maintain scalable performance testing environments and tooling - Execute and analyze load/performance testing initiatives - Support and improve Nomad-based orchestration environments - Troubleshoot complex production and infrastructure issues across distributed systems - Collaborate closely with engineering teams to improve scalability, reliability, operational visibility, and infrastructure efficiency - Create and maintain operational documentation and platform best practices Qualifications - 7+ years of experience in platform engineering, infrastructure engineering, or site reliability engineering - Strong hands-on experience with HashiCorp Nomad - Deep expertise with Datadog - Strong experience implementing and operating observability platforms using OpenTelemetry and modern monitoring tooling - Experience with Grafana or similar visualization and observability platforms - Strong understanding of distributed tracing, metrics, logging, and monitoring best practices - Experience building dashboards, alerts, telemetry pipelines, and operational visibility tooling - Strong experience identifying and implementing AWS cost optimization strategies in production environments - Strong knowledge of S3 optimization, lifecycle management, and storage cost reduction - Experience building and running performance/load testing environments - Strong troubleshooting and performance analysis skills across distributed systems - Strong experience operating infrastructure in AWS environments - Strong experience with Terraform and infrastructure-as-code practices - Experience balancing platform reliability, observability, and infrastructure cost efficiency at scale - Experience working with distributed and event-driven architectures using technologies such as Redis, SQS, or Temporal - Experience managing and tuning Elasticsearch or OpenSearch clusters - Experience working in fast-paced engineering environments - Strong communication and collaboration skills Nice to Have - Exposure to PostgreSQL RDS to Aurora migrations - Experience with Kubernetes - Experience with CI/CD systems and deployment automation - Experience with Go, Python, or TypeScript Since great engineers come from a variety of backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a real-world setting. Compensation information The compensation for this role consists of a base salary + additional RSUs. Annual Base Salary: $160,000 - $177,500 <#LI-REMOTE #LI-GD1 “Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

Role Description Lob is entering a pivotal new chapter, and we are seeking a visionary Lead Product Designer to scale our product. In this role, you will do more than design features; you will design the systems and UX philosophies that elevate our design org. This is a unique opportunity to take a successful, established company and "re-found" its design language for the AI era. You will have the autonomy to challenge old assumptions, the support to implement a world-class design vision, and the startup environment to design high-impact features yourself. Key Responsibilities - Leveraging best in class design practices and a deep understanding of JTBD, deliver recommendations that reduce friction across key customer workflows. - Be the customer advocate. Drive roadmap prioritization conversations that stem from both qualitative and quantitative insights into how customers interact with our product. - Refine Design Team processes with AI at the core - from initial discovery and wireframing to developer handoff - to improve output quality and lead time. - Partner closely with Engineering to account for different use cases and edge cases. Raise healthy tension between UX, product scope, and technical feasibility. - Provide high-quality, actionable feedback to junior and mid-level designers through structured critique sessions to support design quality and consistency. - Explore AI-first interfaces, including non-linear workflows and proactive system interactions. - Conduct design reviews and QA audits to ensure shipped features meet usability and aesthetic standards. - Ensure design system components are accessible, tokenized, and modular. Qualifications - 7+ years of product design experience, with at least 2 years in a leadership capacity. - A proven track record of building and scaling design systems. - A portfolio demonstrating sophisticated UI/UX work, but more importantly, the documentation and logic behind the systems you've built. - Experience directly coaching other designers and helping them level up their visual and strategic skills. Benefits - Remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA. - Competitive salary based on market data, qualifications, skillset, proficiency, and experience level. - Equity, perks, and competitive benefits included in total compensation. Company Description Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. We are committed to diversity and encourage under-represented groups to apply.

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. Our Solutions Engineers serve as the technical counterparts to our Account Management teams and play a critical role in onboarding and implementing solutions for customers that allow them to be successful in their direct mail programs. We’re looking for experienced SEs with deep technical curiosity and customer empathy who can build trusted partnerships with our Account Managers to help accelerate time-to-value and ensure successful deployment, adoption, retention, and growth. What will you bring to this role… - 3+ years of tech/SaaS experience in an Implementation, Onboarding, Solutions Architect, or Post-Sale Solutions Engineer role. - Technical proficiency on APIs and third-party integrations. - Working knowledge of software platforms including CRM, CDP or marketing automation tools - Excellent communication and presentation skills with the ability to present to a variety of external audiences - Flexibility: This is a 100% remote role, with expected travel of approximately 20-25%. Preferred qualifications for this role include: - Experience presenting to Marketing and Technical Professionals including Directors/VPs of Marketing and CMOs - Flexibility to work on multiple projects and simultaneously support the Account Management team. - Deep experience with technical project management and managing implementation timelines. - Logistics or Direct Mail experience is a significant plus, though not mandatory Within 3 months, you’ll…. - Complete Lob’s new hire training & onboarding program alongside other new Lob team members. You’ll gain a broader understanding of our products and how your role fits into the organization. - Partner with the Director of Solutions Engineering to define key success metrics for your role and how you will measure against them. - Shadow Solutions Engineers on implementation kick-offs and technical advisory sessions to learn best practices and deployment strategies. - Dive right into our platform to learn about what makes our platform unique and why customers love our solutions. - Learn Lob’s implementation process, documentation standards, and common customer integration architectures. - Complete a mock implementation kickoff and solution design review to ensure comprehension. Within 6 months, you’ll…. - Regularly meet with your Account Managers to define a relationship that ensures seamless communication and coordination on all customer implementation projects and technical expansions. - Begin to lead technical implementations on your own with minimal oversight. You will consult with customers to document and validate their technical requirements and translate them into a successful implementation plan. - Fully grasp the various use cases for direct mail. - Successfully manage and execute multiple complex customer implementation projects to go-live. - Become a Lob and direct mail expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Why this role is different - Because direct mail is a physical good, there’s a lot more stability in this opportunity as opposed to other standard SaaS opportunities. (uniquely positioned with a physical product) - Working with a hands-on, seasoned Director of SE who’s eager and invested in your success not only in this role, but in your professional long-term. - Lob is profitable! Tremendous total addressable market and strong product-market fit. Compenstion: Annual base salary: $115,000 - $135,00 Variable: $30,000 - $35,000 <#LI-REMOTE #LI-GD1 “Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. Lob is seeking a versatile, high-impact Senior Manager of Supply Chain Solutions. As we scale toward 1B annual mail pieces, we are transitioning to a vertically integrated material strategy. This role is a "generalist-expert" position designed for a leader who can navigate the complexities of long-range planning, strategic sourcing, and financial integration. You will be the architect of our upstream supply chain infrastructure. This includes owning the strategic procurement of raw materials and building the foundational operational processes—such as our Purchase Order (PO) and vendor management frameworks—that will allow our network to scale efficiently. Key Responsibilities - Operational Infrastructure: Partnering with our S&OP team, design and manage a robust PO process, integrating approved AI tools to streamline approvals, audit trail documentation, and spend visibility. - Strategic Sourcing and Procurement: Own the end-to-end procurement lifecycle for critical materials, moving Lob from spot-buying to long-term strategic partnerships and Master Service Agreements. - Financial & Operational Forecast Synchronization: Drive the alignment between corporate financial forecasts and operational execution plans. You will ensure that material procurement and network capacity are perfectly synchronized with FP&A revenue models, preventing capital bottlenecks or inventory obsolescence - Long-Range Planning (LRP): Develop and maintain a multi-year capacity and material roadmap to support aggressive enterprise growth targets and 6–18 month forecasting horizons serving as a strategic signal for S&OP. - Procurement Governance & Compliance: Design, implement, and manage a robust Purchase Order (PO) process to ensure tight financial controls and visibility across all capital expenditures. - Financial & Capital Stewardship: Partner with Finance and FP&A to manage the balance sheet impact of inventory investments and optimize working capital. - Supply Chain Generalist Support: Act as a cross-functional "hat-wearer," supporting diverse initiatives from network architecture to logistics optimization as business needs evolve. - Vendor Ecosystem Management: Lead high-level negotiations and maintain health across our primary material suppliers, ensuring lead times and quality align with our production standards. What will you bring to this role… - Senior-Level Generalist Experience: 8-12 years in supply chain strategy, sourcing, or operations. You should be as comfortable building a process from scratch as you are analyzing a complex P&L. - Process Engineering: A proven track record of building operational workflows (like PO systems or ERP integrations) in high-growth environments. - Financial & Analytical Mastery: Expert-level SQL and data modeling skills to extract insights and justify multi-million dollar capital commitments. - Systems Thinking: The ability to see how upstream procurement decisions ripple through to downstream print production and customer delivery SLAs. - Strategic Agility: Excellent problem-solving skills with the ability to work seamlessly between high-level strategy and tactical execution. - Education: Bachelor’s degree in Supply Chain, Logistics, Business, or Finance. APICS or Lean Six Sigma certifications are a plus. At Lob, we are looking to #LevelUp and #EmpowerDiversity, we invite you to apply if you possess even some of these: - Experience with SIOP software systems or ERP systems (e.g., SAP, Oracle) is preferred with implementation and integration experience - APICS Certification preferred - Lean Six Sigma Black Belt - Bachelor's degree in Business, Technology, Logistics Supply Chain, Finance and/or experience in related fields Compensation Information The total compensation package for this role is comprised of an annual base salary, a variable, and RSUs. Annual base salary: $152,500 - $175,000 Variable: $37,500 - $45,000 <#LI-REMOTE #LI-GD1 “Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. At Lob, we are building a technology-enabled supply chain that brings clarity, efficiency, and reliability to direct mail and logistics. This role sits at the center of that system—Help streamline execution across a distributed, multi-site network and ensuring alignment between Product, Operations, and Sales. We’re looking for a program-oriented operator who can translate strategy into execution—driving cross-functional initiatives, building scalable processes, and ensuring consistent performance across the network. What You’ll Do - Own weekly execution cadence: Lead the weekly functional plan—align priorities across Product, Operations, and Sales; define deliverables; and proactively manage risks, blockers, and dependencies - Lead business reviews: Manage the Weekly Business Review (WBR), consolidating inputs, surfacing insights, and driving accountability across teams - Drive cross-functional logistics programs: Lead initiatives that translate product capabilities, network design, and operational plans into scalable execution across a multi-site environment - Manage execution at the network level: Track timelines, milestones, and dependencies across sites; resolve day-to-day logistics and material flow challenges; escalate issues as needed - Define and scale operating processes: Build and standardize workflows, operating procedures, and communication structures that enable consistent execution across teams and locations - Establish performance visibility: Work with leadership creating KPIs and develop reporting metrics, and deliver regular insights on logistics performance, risks, and opportunities - Act as a cross-functional connector: Align Product, Operations, and Sales by translating business needs into actionable plans and ensuring smooth handoffs across teams - Lead Product & Logistics alignment: Run the weekly Product and Logistics forum, driving structured discussions, decisions, and follow-through - Drive billing accuracy & process improvement: Partner with Finance and Operations to ensure accurate billing, resolve discrepancies, and improve workflows - Engage customers as needed: Provide updates, manage expectations, and support escalations to ensure a strong customer experience What We’re Looking For - 5–10+ years in program management, logistics, supply chain, or manufacturing operations - Proven experience leading complex, cross-functional programs from design through execution in high-scale or distributed environments - Strong understanding of logistics networks, material flow, or multi-site operations - Demonstrated ability to manage schedules, track milestones, mitigate risk, and drive outcomes across multiple stakeholders - Experience defining processes, KPIs, and operational dashboards to monitor performance and drive improvement - Strong communicator with the ability to influence across functions and levels of the organization - Ability to operate in ambiguity, solve problems in real time, and drive alignment without direct authority - Familiarity with Agile, Lean, Six Sigma, or similar operational methodologies - Bachelor’s degree in Engineering, Supply Chain, or a related field (or equivalent experience) Compensation Information The total compensation package for this role is comprised of an annual base salary, and RSUs. Annual base salary: $137,500 - $152,500 <#LI-REMOTE #LI-GD1 “Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022