• Deploy cloud services to production • Coordinate and oversee any required scheduled maintenance • Monitor services in production and respond to alerts and incidents • Troubleshoot issues with Azure and involve Microsoft to help to resolve them • Monitor and service the Kubernetes infrastructure • Monitor Azure Advisor for security and cost recommendations • Analyse problems reported by customers and work with our development teams to address them • Execute regular secret rotation (including SSL certificates) • Execute regular drills - failover, backup/recovery, etc. • Create and maintain documentation of standard operating procedures and policies • Contact and collaborate with development if needed to solve the issues

• Design, implement, and manage scalable variable compensation models that align individual performance with company-wide revenue and P&L objectives • Partner with Sales, Strategy, and Finance leadership to establish, measure, and maintain rigorous, data-driven quotas and performance targets • Analyze the impact of compensation structures on unit economics, including Customer Acquisition Cost (CAC), Lifetime Value (LTV), and overall sales efficiency to ensure sustainable growth • Continuously evaluate incentive plan effectiveness, proactively identifying gaps or misaligned behaviors, and recommending SPIFs, contests, or structural changes to drive key business outcomes such as premium product adoption, retention, or improved conversion • Build stable, automated dashboards and analytical insights that provide visibility into attainment, earnings, productivity, and revenue performance for Sales and Account Management stakeholders • Collaborate cross-functionally with FP&A, Revenue Operations, People, and Sales Enablement teams to support forecasting, headcount planning, and monthly variance analysis tied to compensation spend and productivity • Develop clear executive-level narratives and presentations that help senior leadership understand how compensation strategy is influencing revenue outcomes, profitability, and organizational behavior

• Provide visionary leadership to a portfolio of 110+ restaurants in Texas • Implement and oversee operational standards and procedures, ensuring consistency in service, food quality, and guest experience • Lead, mentor, and develop Market Directors, Regional Managers, and General Managers • Drive financial performance by analyzing key metrics and managing budgets • Ensure all restaurants comply with health, safety, and legal regulations • Foster a guest-centric culture by ensuring exceptional service and resolving escalated guest issues • Champion company culture and values, promoting a positive work environment • Partner with the New Store Opening and Development teams on restaurant openings • Work closely with marketing, HR, finance, and supply chain teams • Act as a key decision-maker in response to crises or unexpected challenges

• Make the FinOps strategy and roadmap a reality, aligning it with company-wide financial goals and technology initiatives. • Establish and govern the key performance indicators (KPIs) and metrics used to measure the health and success of our cloud financial operations. • Understand and be able to articulate Coupa’s FinOps landscape, with insight into cost and usage patterns and behavior for all cloud providers, in the context of forecasts and project plans. • Lead the cloud budgeting and forecasting process, partnering with Finance and Engineering leadership to set ambitious yet achievable targets. • Integrate AI and Machine Learning (ML) into forecasting models to improve accuracy, identify spend anomalies in real-time, and automate predictive cost modeling. • Champion and orchestrate large-scale cost optimization initiatives, such as commitment-based discount strategies (Reserved Instances, Savings Plans), rightsizing programs, and architectural efficiency reviews, and utilize AI-powered optimization tools to identify savings opportunities. • Design, implement, and govern sophisticated cloud cost allocation and chargeback/showback models to ensure full cost transparency and accountability. • Serve as the primary subject matter expert on cloud economics, providing guidance on pricing, new service adoption, and cost implications of architectural decisions. • Deliver the roadmap for FinOps tooling and dashboards, ensuring they provide actionable, real-time insights for audiences ranging from individual engineers to the C-suite. • Serve as a FinOps advisor to senior leadership, translating complex cost data into strategic narratives, business cases, and actionable recommendations. • Act as a FinOps authority and lead collaborator for engineering, finance, accounting, procurement, and cloud operations teams, driving alignment and execution on cost-saving strategies. • Mentor and develop talent within the organization, formally and informally, to build FinOps expertise across engineering and finance teams. • Drive the integration of FinOps principles into the core of the engineering and procurement lifecycles, from design and development to vendor negotiation.