• Provide visionary leadership to a portfolio of 110+ restaurants in Texas • Implement and oversee operational standards and procedures, ensuring consistency in service, food quality, and guest experience • Lead, mentor, and develop Market Directors, Regional Managers, and General Managers • Drive financial performance by analyzing key metrics and managing budgets • Ensure all restaurants comply with health, safety, and legal regulations • Foster a guest-centric culture by ensuring exceptional service and resolving escalated guest issues • Champion company culture and values, promoting a positive work environment • Partner with the New Store Opening and Development teams on restaurant openings • Work closely with marketing, HR, finance, and supply chain teams • Act as a key decision-maker in response to crises or unexpected challenges

• Make the FinOps strategy and roadmap a reality, aligning it with company-wide financial goals and technology initiatives. • Establish and govern the key performance indicators (KPIs) and metrics used to measure the health and success of our cloud financial operations. • Understand and be able to articulate Coupa’s FinOps landscape, with insight into cost and usage patterns and behavior for all cloud providers, in the context of forecasts and project plans. • Lead the cloud budgeting and forecasting process, partnering with Finance and Engineering leadership to set ambitious yet achievable targets. • Integrate AI and Machine Learning (ML) into forecasting models to improve accuracy, identify spend anomalies in real-time, and automate predictive cost modeling. • Champion and orchestrate large-scale cost optimization initiatives, such as commitment-based discount strategies (Reserved Instances, Savings Plans), rightsizing programs, and architectural efficiency reviews, and utilize AI-powered optimization tools to identify savings opportunities. • Design, implement, and govern sophisticated cloud cost allocation and chargeback/showback models to ensure full cost transparency and accountability. • Serve as the primary subject matter expert on cloud economics, providing guidance on pricing, new service adoption, and cost implications of architectural decisions. • Deliver the roadmap for FinOps tooling and dashboards, ensuring they provide actionable, real-time insights for audiences ranging from individual engineers to the C-suite. • Serve as a FinOps advisor to senior leadership, translating complex cost data into strategic narratives, business cases, and actionable recommendations. • Act as a FinOps authority and lead collaborator for engineering, finance, accounting, procurement, and cloud operations teams, driving alignment and execution on cost-saving strategies. • Mentor and develop talent within the organization, formally and informally, to build FinOps expertise across engineering and finance teams. • Drive the integration of FinOps principles into the core of the engineering and procurement lifecycles, from design and development to vendor negotiation.

• Develop and implement comprehensive operational strategies that support the company's long-term vision and goals • Lead initiatives to streamline processes, ensure quality, reduce costs, and improve overall operational performance • Build, develop, and lead a high-performing team of operations professionals • Establish key performance indicators (KPIs) and track progress to ensure operational objectives are met • Identify and mitigate operational risks, ensuring business continuity and compliance with relevant requirements • Oversee operational budgets, manage costs, and drive revenue growth

• Act as the primary operational authority for Social & Content across franchises • Establish and standardize scalable end-to-end social workflows • Identify structural inefficiencies and design durable process improvements • Create formal operating networks across franchises to ensure alignment and consistency • Own governance and discipline across Opal, Bit.ly, Sprinklr, Stronghold/DAM, and related tools • Regularly manage 1Password and global account access permissions • Establish and enforce security protocols across platforms and tools • Anticipate governance risks and implement preventative controls • Maintain strong relationships with platform representatives • Manage global social asset distribution processes, including channel creation and access enablement • Standardize best-practice documentation as platforms evolve • Oversee social operational execution for major events (e.g., BlizzCon) and publishing moments • Partner closely with franchise Social & Content leads on global run-of-show execution • Collaborate with agency to ensure strategy, analytics, and community managers have appropriate access, dashboards, and operational clarity • Maintain and evolve the cross-franchise reporting calendar (clarifying expectations, cadence, and launch needs)