• Build and maintain relationships with Guidewire Cloud customers • Provide guidance and technical enablement during customer journey • Serve as liaison between customer and Guidewire Product Development & Operations team • Advocate for customer while ensuring understanding of Guidewire Cloud model • Collaborate with internal teams for successful customer outcomes • Manage service and SLA/SLO tasks • Coordinate operational scenarios and training with customers

• Own of the SDK integration process by creating solid documentation, creating sample scenarios for support, and guiding developers with sample recipes about how to initialize the SDK. • Serve as a technical advisor and partner to clients, aiding in their understanding and utilization of our platform’s capabilities. • Ensure that the customer is live with Storyly at the planned dates • Reduce the number of the reoccurring issues, problems and bottlenecks related to integration and technical onboarding • Acts as the primary point of contact for all technical questions and issues throughout onboarding. • Conducts technical kickoff meetings with each new customer to understand their app architecture and address integration-related questions. • Delivers tailored technical demos based on customer needs; prepares for these sessions in collaboration with the assigned Customer Success Manager. • Owns and maintains product documentation, ensuring clarity and completeness for first-time integrations. • Always search for new ways you can make our integration process more robust and make customers feel even more successful • Creates recipes and sample code snippets for frequently used use cases. • Actively participates in all customer communication channels (Slack, WhatsApp groups, etc.) to support smooth closely with the product team about the documentations. • Talks with the product team about the internal documentations. • Creates public documentation based on internal documentations (prepared by product team) Public Documentations - Sample Codes KPI First integration/onboarding customers tickets. • Tracks why is this first-integration task/ticket and informs Support Engineer as the customers go live.

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, etc). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively. • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. • Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, etc)

• Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers. • Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting. • Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window. • Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope. • Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately. • Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome. • Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks. • Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments. • Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan.