• Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers. • Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting. • Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window. • Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope. • Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately. • Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome. • Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks. • Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments. • Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan.

As a Technical Account Manager (TAM), you will be responsible for managing the technical relationship between Rapid7 and its largest enterprise and federal customers. Acting as a trusted advisor, you will guide customers in the successful deployment and use of Rapid7 products, ensuring their long-term technical success and security outcomes. About the Team The TAM team provides a white-glove experience for customers who expect dedicated technical partnership. Our mission is to ensure customers realize the full value of their Rapid7 investments by helping them achieve their security goals through a more personalized approach. About the Role As a Technical Account Manager, your primary responsibility will be to ensure customer success through strategic technical partnership. Specifically, your focus will be to: - Understand customer business objectives and apply technical expertise to drive outcomes - Serve as the technical owner for assigned accounts, supporting both planning and execution needs - Go beyond break/fix support by helping shape customer strategy and long-term security programs - Meet regularly with customers to review system health, best practices, upcoming releases, and program progress - Act as the advocate and voice of the customer within Rapid7, ensuring requirements are understood across teams - Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams - Maintain deep technical knowledge of Rapid7's product offerings and mentor others on best practices - Travel up to 10% to meet with customers onsite The skills and qualities you'll bring include: - 7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologies - Strong account management and project management skills - 4+ years of hands-on Linux experience, including supporting Linux-based applications - 3+ years of networking experience - Excellent communication and customer service skills, both written and verbal - Adaptability and eagerness to learn new technologies - Collaborative mindset with the ability to make independent decisions - Proven problem-solving skills and ability to define solutions for complex challenges Nice to Have: - Industry certifications such as CISSP, CSP, CEH, Security+, or OSCP - SQL experience (required baseline) - Familiarity with scripting languages - Proficiency with Rapid7 or similar cybersecurity products - Penetration testing experience - 3+ years of direct security experience We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. #LI-BD1 About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

Overview As a (Senior) Technical Sales Consultant on our GRC team, you will seek to understand detailed customer needs and define how Origami Risk solutions can meet those needs both in RFPs and in person. Technical Sales Consultants are responsible for configuring and presenting complex solution demonstrations and leading technical discussions. Starting base pay for this role is between $100,000 and $150,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states). Responsibilities - Collaborates with the sales executive on opportunity strategy and approach. - Partners with client business and technical teams to understand business objectives and integration requirements. - Serves as a subject matter expert in Goverance, Risk, and Compliance. - Engages in business consulting activities and conducts detailed prospect discussions. - Designs and configures solutions to address customer’s business requirements. - Stages scenarios and creates demo data as needed. - Presents customized demonstrations tailored to customer requirements. - Delivers business-oriented presentations to all levels of the customer organization including board level. - Supports the sales team as an expert on the technical and integration aspects of other enterprise solutions throughout the sales cycle - Contributes to/writes customer-specific Origami proposals and management summaries. - May contribute to initial implementation estimates and initial scoping efforts. - Supports in documenting customer requirements and known product/configuration gaps to facilitate the handoff to service. - Works with product and services to identify and address product and configuration needs. - Leads and supports prospect POCs as required. - Assists the benefits assessment process and developing customized ROI/ROR analysis. - Assists marketing with support for events, PR, seminars, analyst demos, and campaigns. - Help articulate cloud visions and SaaS offerings to new and existing clients. - Collaborate with Sales Engineers on build out of Sales Standard databases for aligned markets. - Cross trains other Technical Sales Consultants in GRC to provide back up as needed. - Additional duties as assigned. Qualifications - Bachelor’s Degree in Computer Science, Computer Engineering or Business-related field. - 3+ years of previous experience in technical pre-sales consulting and/or sales engineering, or 6+ years of previous experience for Senior Technical Sales Consultant. - Previous experience working with technical sales teams and sales executives. - GRC industry experience required. - Up to 25% travel required. Benefits - Medical and Dental coverage available for employees, dependents, domestic partners, and spouses - Paid Time Off – Flexible options plus 10 paid company holidays where available** - All full-time positions are hybrid, with many eligible to be completely remote - Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance - Generous family leave options—including adoption and foster care placements - Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account - Retirement Savings – 401(k) with company match up to 4% - Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications - Education Assistance Program – to help colleagues pursue industry/role-specific certifications - Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management - Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage **Flexible PTO not available in California or the UK Who We Are Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management. Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results. A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions. Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law. Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email transparencycheck@origamirisk.com.

Are you a leader who loves improving financial health and building great client relationships? We're looking for an experienced and strategic Manager, Client Revenue & Relationship Optimization to lead our team. In this key role, you'll help us make our revenue cycle better, keep clients happy, and create new strategies that help our company succeed. This job is more than just follow-up; it's about smart account management, improving how we work, and helping a team do its best. If you enjoy a fast-paced environment, think analytically, and always look for ways to improve, we invite you to make a real difference with us. What You'll Do: - Lead Your Team: Guide and develop a high-performing team. You'll set clear goals, review performance, ensure accountability, and build a culture of quality and ownership across all teams, including remote ones. - Improve Processes: Create and refine smart ways to manage client accounts and collect revenue more effectively. You'll standardize revenue cycle processes, find risks or areas for improvement, look for automation chances, and manage several projects at once. - Analyze Performance: Use data to track key results, spot trends, and share clear reports and advice with senior leaders and clients. You'll work to improve metrics like denial rates, AR days, aging percentages, and cash collections, and find the root cause of issues to fix them. - Manage Clients & Partners: Be the main contact for clients and a trusted advisor. You'll build strong ties with sales, finance, client services, executives, and clinical teams. You'll solve complex account problems, handle escalations, resolve conflicts, and ensure clients are happy while meeting service agreements and performance goals. - Ensure Compliance: Make sure we always follow company rules, industry regulations, and best practices to protect our operations and client trust. This includes a strong understanding of healthcare compliance (like HIPAA, CMS, and payer rules). - Stay Current: Keep up with industry trends, new rules, and technology to keep us competitive and help guide our decisions. What You'll Bring: - Experience: At least 5 years of growing experience in account management, revenue cycle management, or a similar client-facing financial role. This includes at least 2 years in a leadership or supervisory position. - Education: A Bachelor's degree in Business Administration, Finance, or a related field. - Skills: - Revenue Cycle Management (RCM) Expertise: - Good understanding of all RCM steps: front-end, coding, billing, accounts receivable (AR), denial management, and collections. - Knowledge of how different payers work, payment methods, and contract management. - Familiarity with CPT, ICD-10, HCPCS codes, and medical coding rules. - Understanding of healthcare compliance and regulations (HIPAA, CMS, payer rules). - Experience with EHR/PM systems (like Epic, Cerner, Athena, eClinicalWorks). - Proven success leading hospital revenue cycle operations and managing performance based on industry standards. - Leadership: - Excellent leadership skills, with proven experience guiding, coaching, and developing teams. - Able to set expectations, conduct reviews, and ensure accountability. - Experience managing teams that work across different departments and remotely. - Good at managing change and keeping teams engaged, building a culture of quality and continuous improvement. - Performance & Analytics: - Strong analytical and problem-solving skills. You can understand RCM data and turn it into smart actions. - Experience tracking and improving key metrics like denial rates, AR days, aging percentages, and cash collections. - Able to find the root cause of problems and put solutions in place. - Skilled at presenting data and performance reviews to clients at an executive level, using clear visuals. - Process Improvement: - Experience improving and standardizing RCM processes. - Able to spot risks, gaps, and chances to automate or make things more efficient. - Strong project management skills, able to handle many projects at once. - Communication: - Excellent verbal and written communication skills, able to influence people at all levels. - Can explain complex RCM data clearly to clients. - Strong presentation skills, with a confident presence in client and executive meetings. - Technology: - Proficient with MS Excel, PowerPoint, and reporting tools. - Experience working with and improving various EMR and Clearinghouse platforms. - Professional Qualities: - Highly organized and good at managing time. - Pays close attention to detail, able to work on both big-picture strategy and daily tasks. - A problem-solver who takes action. - Proactive, focused on results, and deeply committed to client satisfaction and operational excellence. - Able to thrive in a fast-paced, client-focused environment. - Travel: You might travel occasionally (10-20% per year) for client meetings, conferences, or team events. Why Join Us? This is a great chance to take on a leadership role where your strategic thinking and operational skills will directly impact our financial health and client relationships. You'll lead a dedicated team, drive meaningful change, and play a big part in our company's continued growth. We offer a supportive environment, chances to grow professionally, and the opportunity to truly make a difference. Ready to lead, innovate, and inspire? Apply today! Salary Range The hiring range for this role is $70,000 to $90,000 USD per year. Final compensation will be based on experience, skills, market conditions, and internal equity. About Us MEDHOST, founded in 1984 and headquartered in Franklin, Tennessee, is a leading provider of healthcare information technology solutions. Serving over 1,000 healthcare facilities nationwide, MEDHOST offers a comprehensive suite of products, including electronic health records (EHR), financial management systems, and patient engagement platforms. Their mission is to empower healthcare organizations to enhance patient care and improve business operations through innovative, user-friendly solutions. In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, further strengthening its position in the healthcare IT industry.