• Own end-to-end implementation for new partners — from kickoff through launch and early post-go-live support • Diagnose root cause when implementations break — distinguishing between a data mapping issue, config error, API/integration failure, or product gap — and route it to the right team • Read logs, API responses, and system behavior well enough to hold a credible, detailed technical conversation with engineering — not just relay a symptom and wait for someone else to translate it • Lead complex, multi-stakeholder technical conversations directly with partner IT, engineering teams, and EHR vendors, including when the failure mode isn't obvious • Write and run scripts or queries (e.g., SQL, Python) to test, validate, or troubleshoot integration and configuration issues before escalating • Own the technical relationship with partner engineering teams directly — you're the primary technical point of contact, not a relay to our engineers • Configure and tune Limbic's AI agents to each partner's clinical protocols, routing logic, and population needs • Serve as the primary partner-facing contact — take a consultative approach, helping shape the right solution rather than just executing a spec • Translate complex technical and clinical concepts into plain language partners can act on • Lead training and rollout for partner teams, ensuring smooth adoption after go-live • Favor rapid deployment and iteration — get a working version live, gather real signal, and improve from there • Partner closely with Product and Engineering on recurring gaps, helping shape fixes rather than re-solving the same issue manually each time • Build and maintain playbooks for repeatable, scalable implementation and agent-configuration processes

• Oversee the delivery of high-stakes internal and client-facing engineering • Create comprehensive project plans that align customer requirements with company objectives, coordinating efforts across managers and technical teams throughout all project phases. • Meticulously track project progress and deliver executive-ready reports on key metrics such as milestones and deliverables. • Embrace and refine project delivery methodologies and best practices to enhance the efficiency and effectiveness of our engineering projects.

• Lead end-to-end planning, execution, and delivery of implementation or transformation programs. • Develop detailed project charters, work breakdown structures, and execution plans aligned with client goals and transformation roadmaps. • Manage cross-functional delivery teams including solution architects, developers, analysts, testers, and change managers. • Apply structured methodologies (e.g., Agile, Waterfall, or Hybrid) to manage timelines, risk, quality, and dependencies. • Oversee system configuration, integration, and deployment activities for platforms such as SAP S/4HANA, Maximo, Oracle, OverIT FSM, ESRi GIS or similar. • Coordinate with vendor teams to ensure smooth interface design, data migration, and cutover planning. • Support solution validation through UAT oversight, defect triaging, and issue resolution. • Proactively identify project risks, issues, and change requests; implement mitigation and escalation strategies. • Maintain project health metrics and governance documentation (RAIDs logs, dependency trackers, change control). • Manage budgets, forecasts, resource allocations, and vendor contracts in collaboration with internal operations. • Ensure project profitability and compliance with client contractual obligations and timelines. • Promote continuous improvement through lessons learned, feedback loops, and project retrospectives. • Ensure adherence to QA/QC standards and compliance requirements (e.g., NERC, FERC, ISO, etc.) in regulated environments. • Support change management strategies and plans that maximize employee adoption and usage of required changes. • Assess the impact of organizational changes and develop strategies to minimize resistance and maximize engagement. • Facilitate communication among stakeholders to ensure a clear understanding of change initiatives and their benefits. • Mentor, and manage a team of consultants and specialists, fostering a culture of excellence and continuous improvement. • Define team roles, responsibilities, and performance expectations to ensure clarity and accountability. • Provide ongoing training and development opportunities to enhance team capabilities and knowledge of FSM solutions. • Serve as the primary point of contact for client executives and stakeholders across IT, business, and operations. • Conduct status reporting, steering committee presentations, and facilitate key decision-making sessions. • Translate business requirements into executable technical plans and ensure alignment between IT and business outcomes.

• Lead client facing, end-to-end planning and execution of complex technical programs • Partner with engineering, product management, and other teams to define scope and success metrics • Develop and maintain integrated program plans • Manage cross-functional dependencies and identify blockers • Facilitate agile ceremonies and architecture discussions • Implement and evolve program governance and reporting cadences • Define and own program-level KPIs and track variances • Ensure technical readiness for production releases • Collaborate with leadership for change management and process refinement • Manage relationships with clients and support service reliability • Act as the glue connecting distributed teams