• Execute day-to-day social media activities, including content scheduling, publishing, monitoring, engagement, and reporting. • Draft and publish blog posts, product announcements, release communications, marketing emails, newsletters, user education content, and other digital content that helps users understand and adopt Thunderbird products and services. • Support product launches, feature announcements, adoption campaigns, and promotional activities across multiple digital channels. • Monitor social media engagement, coordinating with internal teams when additional context or support is needed. • Maintain editorial and campaign calendars to ensure timely delivery of marketing activities. • Track and report on performance metrics, identifying trends and optimization opportunities. • Support email marketing and automation activities, including list management, campaign setup, and workflow maintenance. • Assist with customer surveys and feedback collection to inform marketing and product insights. • Coordinate with internal teams and external vendors to support campaign execution and content development. • Ensure marketing materials align with brand standards and messaging guidelines. • Support ad hoc marketing and communications projects as needed.

• Write technical documentation based on the behavior of the Pantheon platform. • Review documentation written by others. • Act as a maintainer of our Documentation GitHub repository including periodically auditing all documentation. • Set a positive example for how to write and review documentation so that those tasks scale to other co-workers. • Collaborate with Product Managers to ensure changes to the platform are appropriately documented. • Coordinate efforts with Marketing and Customer Success so that customer communications are coherent and intentional at high levels of information architecture and granular levels like descriptions of individual features.

• Research, write, and edit technical content, ensuring it is clear, concise, and user-friendly. • Drive documentation quality and consistency across multiple products and documentation properties. • Lead complex documentation initiatives that require coordination across Product, Engineering, Support, and other stakeholders. • Identify opportunities to improve documentation processes, tooling, workflows, and information architecture. • Act as a trusted subject matter expert and documentation partner for cross-functional teams. • Share expertise, establish best practices, and help improve team effectiveness through knowledge sharing and process improvements. • Demonstrate strong ownership, judgment, and autonomy when navigating ambiguity, competing priorities, and evolving product requirements. • Contribute to the long-term scalability and maintainability of documentation systems and standards.

Role Description The role requires strong technical expertise, analytical thinking, and a customer-focused mindset to diagnose and resolve complex issues across Nokia products, solutions, and network environments. You will: - Collaborate with cross-functional teams - Contribute to service improvements - Support service delivery readiness - Maintain high levels of customer satisfaction Working independently within established guidelines, you will leverage your specialist knowledge and practical experience to: - Address technical challenges - Drive operational excellence - Support continuous improvement initiatives Company Description Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile, and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.