Pantheon Platform

• The Product Marketing Manager (PMM) is Pantheon's market visionary — the person who sees where the web is going and positions Pantheon as the platform that gets you there first. • Develop and own Pantheon's forward-looking product narrative — articulating not just what we build today, but why it matters for the future of the web. • Create high-impact content (keynote narratives, manifestos, vision briefs, point-of-view pieces) that positions Pantheon as a category leader and shapes industry conversation. • Continuously scan the market for shifts in how developers, marketers, and digital teams build and operate web experiences — and translate those signals into sharper positioning. • Go beyond pain points to understand what customers are trying to become — and build messaging that speaks to their ambitions, not just their problems. • Craft positioning that connects Pantheon's product roadmap to a larger market opportunity, making prospects feel the urgency and excitement of what's coming. • Own core product messaging across the website, launch materials, and sales assets — ensuring every touchpoint reinforces both present-day value and future vision. • Lead the narrative strategy for major product launches, ensuring releases feel like meaningful milestones in a larger story — not just feature drops. • Partner with Product, Sales, and Marketing to ensure GTM motions are anchored in a coherent, exciting vision rather than disconnected feature announcements. • Equip Sales with the language, stories, and materials they need to sell not just today's product, but Pantheon's trajectory — helping customers buy into where we're going. • Work closely with Product Management to get ahead of the roadmap, shaping how new capabilities are framed from the earliest stages of development.

• The Product Marketing Manager (PMM) is the bridge between our product teams and the market. • This role owns go-to-market strategy and execution for Pantheon’s Next.js hosting and modern frontend capabilities. • Translate technical features into clear customer value and enabling our customer-facing teams. • Execute core positioning and messaging for our Next.js portfolio, ensuring tactical clarity and consistency across all channels.

• Lead high-impact, cross-functional programs that span every part of Pantheon - from Product and Engineering to Sales, Marketing, Finance, and beyond. • Partner with senior leaders across all functions to define, plan, and deliver programs that move the business forward. • Bring structure to ambiguity, create visibility across the organization, and ensure the right people are aligned, informed, and unblocked at every stage.

• Lead high-impact, cross-functional programs that span every part of Pantheon - from Product and Engineering to Sales, Marketing, Finance, and beyond. • Partner with senior leaders across all functions to define, plan, and deliver programs that move the business forward. • Bring structure to ambiguity, create visibility across the organization, and ensure the right people are aligned, informed, and unblocked at every stage.

• Lead high-impact programs that align with strategic goals • Drive successful execution of complex programs, partnering closely with engineering, product, and business teams • Ensure alignment across stakeholders, anticipate and mitigate risks, and deliver consistent results across multiple teams • Shape execution strategies, improve delivery practices, and influence outcomes through strong program leadership

• Lead high-impact programs that align with strategic goals • Drive successful execution of complex programs, collaborating closely with engineering, product, and business teams • Ensure alignment across stakeholders, anticipate and mitigate risks • Help shape execution strategies, improve delivery practices

• Lead and develop the North American team of Business Development Representatives (BDRs) supporting multiple segments and regions across the business. • Maintain scalable onboarding, enablement, and career development programs for the Business Development team. • Create a high-performance culture focused on accountability and continuous improvement. • Monitor daily and weekly KPIs, identifying underperformers early and executing performance management to maintain team standards. • Mentor and develop a team of 10 BDRs using data-driven insights and tools like Gong/Salesforce. • Drive the team to achieve monthly and quarterly pipeline and meeting targets. • Manage territory assignments and forecast team capacity to ensure appropriate support for business priorities and pipeline goals. • Plan for personnel shifts and manage headcount transitions to ensure high achievement throughout the contract duration.

• Customer Systems Strategy: Develop and maintain a roadmap for the technologies supporting Customer Success, Support, and Professional Services: primarily Salesforce and Zendesk, with a direct line of sight to retention, expansion, and customer health outcomes. You embed the customer lens into every system decision, not just the ones that are obviously customer-facing. • Program Ownership: Drive large-scale, cross-functional programs that span multiple functions. You bring structure to ambiguous situations, set direction when the path isn't obvious, and carry initiatives through without requiring oversight to maintain momentum. • Cross-functional Leadership: Remove barriers between groups: CS, Support, Professional Services, Finance, RevOps, and proactively seek out the voices that aren't already at the table. You ensure that the systems you build reflect aligned goals, not just the loudest stakeholder in the room. • Stakeholder Partnership: Serve as the authoritative systems voice for CS and Support leadership. Translate ambiguous business problems into clear technical direction, and translate technical constraints back into business-legible trade-offs. You don't wait to be asked: you anticipate needs and act. • Vendor Management: Own platform vendor relationships from procurement and contract review through ongoing performance management. You know when to push back and when to build. • Performance & Visibility: Define KPIs for customer journey systems, build dashboards and reporting, and hold the platforms accountable to measurable outcomes. • Best Practices & Enablement: Define and establish the standards for how customer lifecycle systems are built, managed, and governed across the organization. Deliver change management, training, and documentation for system rollouts — and actively invest in building the capabilities of the teammates around you, even without a formal reporting relationship.

• Develop and maintain a roadmap for the technologies supporting Customer Success, Support, and Professional Services • Drive large-scale, cross-functional programs that span multiple functions • Remove barriers between groups: CS, Support, Professional Services, Finance, RevOps • Serve as the authoritative systems voice for CS and Support leadership • Own platform vendor relationships from procurement and contract review through ongoing performance management • Define KPIs for customer journey systems, build dashboards and reporting • Define and establish the standards for how customer lifecycle systems are built, managed, and governed

• Source for technical roles across multiple teams and geographies • Partner with recruiters and hiring managers to define candidate profiles and build strong pipelines • Develop creative sourcing strategies • Build market intelligence to support hiring decisions • Champion a thoughtful, human-first candidate experience • Support equity and inclusion initiatives