Pantheon Platform

• Own the analytics modeling lifecycle for a business domain (GTM / Lead-to-Customer or Post-Sales) — build and maintain dbt models and business marts on top of our source data in Snowflake. • Develop and maintain the semantic layer that powers our BI platform. • Partner directly with stakeholders across Finance, Sales, Marketing, CS, and RevOps to translate ambiguous business questions into the right model — prescribing or designing one when none exists. • Define, document, and enforce consistent metric definitions and segmentation across the org (e.g., customer lifecycle stages, production lifecycle, ARR), establishing whether each lives in dbt or the semantic layer so metrics aren't defined twice. • Build trustworthy self-serve data products so business partners can answer routine questions without help. • Collaborate with the Data Platform team where raw data is handed off — specify and request new sources, validate data, and raise quality issues upstream.

• Take the platform to the next level. Extend our robust, configuration-driven data platform to surface data insights directly within the Product experience, and to power the infrastructure behind Machine Learning and LLM-driven insights. • Enhance platform architecture. Serve as the lead technical member of the Data Platform team, maintaining and enhancing our core platform services: Ingest as a Service (consistent extraction and loading into the data lake), Curation as a Service (configuration-driven, audited transformations) and Retention as a Service (historical data hosting that balances access, compliance, and cost). • Build with modern data infrastructure. Work hands-on with Snowflake (including Snowpark for Python), Google Cloud Platform, Airflow , Docker, and Terraform. • Mentor the team. Guide a team of engineers in designing and implementing high impact projects, raising the technical bar across the group. • Own the full lifecycle. Operate in a full DevOps model — development, testing, operations, and support for the systems you build. • Raise the bar. Drive continuous improvement of engineering standards for coding, testing, deployment, and communication. • Partner cross-functionally. Work with Product, Sales, Ops, Finance and other teams to deliver high-impact data solutions and support a self-service, data-driven culture across Pantheon. • Support reliability. Participate in the Data team’s on-call rotation, contributing to the stability, reliability, and performance of Pantheon’s data infrastructure.

• Own a named book of 100-120 high-potential partner agencies — a mix of Pantheon's emerging Premier partners • Build and execute account plans for each named partner — joint pipeline targets, vertical focus, certification milestones, MDF deployment, and a defined path to tier graduation • Build verticalized GTM motions with partner marketing — ABM Accelerator engagements, co-marketing campaigns, industry-specific playbooks • Surface and resolve partner friction proactively — escalation, cross-functional orchestration with product, support, finance, and CS • Bring field feedback into program iteration, help shape MDF policy, tier graduation criteria, and playbook evolution

• Build scalable, reliable data systems while maintaining SLOs for business-critical pipelines. • Partner with other internal teams such as Product, Sales Ops, and Finance to deliver high-impact data solutions. • Support self-service tooling and a data-driven culture across Pantheon's teams. • Contribute to the technical strategy and operations of Pantheon's data platform. • Stay up-to-date with industry trends and technologies in data engineering, analytics, and modern data platforms. • Continuously improve our standard of engineering excellence by implementing best practices for data architecture, testing, pipeline reliability, and documentation.

• Partner effectively with Account Executives to uncover customer needs and map solutions to business outcomes in a fast-paced, high-growth environment • Deliver customized product demonstrations and technical presentations (remote and on-site) that clearly communicate technical value and business impact • Lead discovery sessions to understand customer requirements and technical environments • Identify, surface, and resolve technical blockers throughout the sales cycle • Complete RFPs, RFIs, and security/technical questionnaires in support of procurement processes • Clearly articulate ROI and technical value to both technical and non-technical stakeholders • Collaborate cross-functionally with Product, Engineering, Marketing, and Customer teams to influence platform direction and customer experience • Secure the technical win for assigned opportunities • Develop and maintain subject matter expertise in key technical areas, particularly modern web infrastructure and composable architectures • Contribute to internal enablement by sharing customer insights, field learnings, and best practices across teams

• We're building an early-stage go-to-market engine for a new product and looking for a GTM Growth Marketer Manager to own the experimentation loop at its core. • You'll design and run structured outreach experiments across ICPs and message variants. • Interpret the signal that comes back, and feed those learnings directly into positioning — in tight partnership with our Product Marketing Manager and overlay AE team. • Develop and iterate outreach sequences, talk tracks, and one-pagers tuned to each ICP under test. • Own the outreach and measurement toolstack (sequencing tool, CRM hygiene, pipeline reporting).

• The New Customer Experience team is looking for a software engineer focused on improving the end-to-end experience for new customers adopting the Pantheon platform. • Our team interfaces with almost every department at the company on one of the highest priority initiatives at Pantheon: completely revamping how customers discover, evaluate, onboard, and get value from our product. • You will work on a variety of technologies, including Python services, our GraphQL gateway, authentication and authorization systems using Auth0, and infrastructure managed with Terraform on Google Cloud.

• Partner with Services and Support leadership to define and operationalize delivery models, capacity planning, and resource allocation • Support annual and quarterly planning: staffing models, utilization targets, service-level commitments, and coverage alignment for onboarding, implementation, and support teams • Build and optimize reporting on services delivery, support performance, CSAT, time-to-value, and escalation trends • Lead root-cause analysis on support escalations, services delivery gaps, and onboarding friction to identify systemic improvement opportunities • Translate operational data into actionable insights for Services and Support leaders to improve efficiency and customer experience • Partner with RevOps peers to ensure smooth handoffs across Sales, CS, and Services functions — particularly around onboarding and implementation workflows • Work closely with Enablement to ensure systems and processes are embedded in day-to-day Support and Services workflows • Manage and optimize the Support and Services tech stack, ensuring tool adoption and accurate data flow between systems and partnering cross-functionally on systems that span the revenue cycle

• Architect and build enterprise IT systems that scale with a fast-growing global company • Partner with cross-functional teams to untangle complex business problems and deliver technology solutions that actually move the needle • Be the connective tissue between IT, Enterprise Systems, and business stakeholders at every level of the organization • Automate the tedious stuff — deploy workflows using Workato, or Okta Workflows that save time and reduce human error • Be the technical lifeline for the IT support team when things get gnarly • Own and evolve the policies and procedures that keep our systems secure and compliant • Lead Pantheon's identity governance program across GCP, AWS, and GitHub Enterprise — building Okta-driven provisioning workflows, enforcing least-privilege access, and establishing departmental access baselines that actually reflect how we work • Evaluate our current IAM landscape and chart the path forward — deciding where Okta integrates with, runs alongside, or replaces existing infrastructure-as-code workflows • Close the loop on compliance — ensuring audit trails are complete and that what we document matches what's actually running in production

• As a Staff Engineer on this team, you will be a technical leader and hands-on builder in equal measure. • You will work across the full stack — from the APIs and real-time synchronization services that power the platform's backend, to the visual editing interfaces and component systems that content teams interact with every day. • You will partner closely with product and design to shape the architecture, make build-vs-buy decisions, define engineering standards, and accelerate a small, focused team toward meaningful milestones. • Build backend services that power collaborative editing, conflict resolution, and content delivery — operating reliably at scale across a distributed cloud infrastructure. • Build frontend systems that enable visual, real-time editing experiences — including page builders and publishing workflows.