• Write technical documentation based on the behavior of the Pantheon platform. • Review documentation written by others. • Act as a maintainer of our Documentation GitHub repository including periodically auditing all documentation. • Set a positive example for how to write and review documentation so that those tasks scale to other co-workers. • Collaborate with Product Managers to ensure changes to the platform are appropriately documented. • Coordinate efforts with Marketing and Customer Success so that customer communications are coherent and intentional at high levels of information architecture and granular levels like descriptions of individual features.

• Research, write, and edit technical content, ensuring it is clear, concise, and user-friendly. • Drive documentation quality and consistency across multiple products and documentation properties. • Lead complex documentation initiatives that require coordination across Product, Engineering, Support, and other stakeholders. • Identify opportunities to improve documentation processes, tooling, workflows, and information architecture. • Act as a trusted subject matter expert and documentation partner for cross-functional teams. • Share expertise, establish best practices, and help improve team effectiveness through knowledge sharing and process improvements. • Demonstrate strong ownership, judgment, and autonomy when navigating ambiguity, competing priorities, and evolving product requirements. • Contribute to the long-term scalability and maintainability of documentation systems and standards.

Role Description The role requires strong technical expertise, analytical thinking, and a customer-focused mindset to diagnose and resolve complex issues across Nokia products, solutions, and network environments. You will: - Collaborate with cross-functional teams - Contribute to service improvements - Support service delivery readiness - Maintain high levels of customer satisfaction Working independently within established guidelines, you will leverage your specialist knowledge and practical experience to: - Address technical challenges - Drive operational excellence - Support continuous improvement initiatives Company Description Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile, and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Role Description Are you interested in technology and enjoy solving problems while delivering great customer service? We're looking for a Swedish-speaking Technical Customer Support Advisor to join an international support team in Greece, helping customers use one of Europe's leading fleet management platforms. The platform allows transport companies to monitor their vehicles in real time, helping them track locations, improve efficiency and manage their fleets through GPS and digital technology. In this role, you'll support customers with both technical questions and general account-related enquiries via email, phone and internal systems. If you're naturally curious, enjoy troubleshooting and like working in a structured environment, this could be an excellent next step in your career. What you'll be doing - Provide technical and customer support via email, phone and internal systems - Assist customers with account setup, activation and configuration issues - Help troubleshoot technical problems related to fleet management software and connected vehicle services - Investigate missing or inaccurate system information, such as vehicle locations, driving data or fleet visibility - Support customers, partners and internal teams with product-related questions - Escalate more complex technical cases to the headquarters in Germany when required - Document customer interactions accurately using multiple internal tools - Deliver professional and efficient support while maintaining a high level of customer satisfaction Who you'll be supporting - Transport and logistics companies - Fleet managers and dispatchers - Truck and bus drivers - Business owners - Service and repair workshops - Sales representatives and business partners - Potential new customers interested in the platform Qualifications - Fluent Swedish (C1) and good English (B2) - Previous experience in customer service or technical support - Comfortable working with several computer systems simultaneously - Good written communication skills - General understanding of software, GPS or mobile technology - A structured and analytical approach to problem-solving - Ability to multitask and prioritise effectively - A positive attitude and willingness to learn Benefits - Relocation package including paid flight and temporary accommodation - Work from home in Greece (cannot be from a different country than Greece) - Support finding long-term housing - Competitive salary and monthly performance bonus - Paid training before you start - Private health insurance - Career development opportunities within an international organisation - Continuous learning and upskilling programmes - Free Greek language lessons - Employee discounts and social activities - A multicultural workplace with colleagues from across Europe Company Description Build your international career while enjoying the Mediterranean lifestyle. Greece offers a lower cost of living than many Northern European countries, a welcoming international community and more than 300 days of sunshine each year. Whether you enjoy city life, beaches or exploring new cultures, Greece is a fantastic place to live and work.