• Take full ownership of backend features and improvements, from design through implementation, deployment, and production support • Design, develop, and maintain scalable, high-performance backend services using Python and Django • Build and maintain integrations with external systems, including KYC, geolocation, and payment partners, and other third-party services • Work closely with product and engineering teams to scope and deliver new integrations • Implement observability across integration flows, including monitoring, logging, and alerting • Write unit and integration tests to ensure system reliability, prevent regressions, and improve overall test coverage and testing practices • Support production issues and participate in on-call rotations

• Design data engineering solutions for enterprise clients across a variety of MarTech and AdTech platforms • Plan how data needs to flow across each client’s MarTech stack so the data can be used in Polaris, our proprietary tech platform • Build data models using BigQuery and dbt, designing them for use across reporting, apps, and media forecasting • Create, maintain, and improve client reporting • Innovate on reporting offerings by designing data visualizations to answer critical business questions • Be embedded within the product development team, working with product managers to define requirements for our proprietary reporting platform

• Engage collaboratively with customers to understand their objectives. • Create innovative Solutions and Architectures to solve complex Customer use cases. • Establish relationships within Customers independent of Account Executives. • Educate customers on the value that Vultr provides and expand their horizons about the art of the possible. • Participate in deep architectural discussions and design exercises to create world-class solutions at Vultr. • Collaborate with Engineering and Product Management to deliver Voice of the Customer to guide Product and Feature development. • Lead resolution of complex customer challenges. • Partner with Marketing to create reference architectures, white papers, workshops, and demonstrations for internal and external uses. • Travel 25%

• Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination • Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required • Guide clients during onboarding, project launch, migrations, and other critical project phases • Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalate • Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues • Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management • Investigate clients' issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds • Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team • Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently • Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items • Share recurring issue patterns, workarounds, and best practices with Customer Support, Sales, and Product teams • Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals