• Engage collaboratively with customers to understand their objectives. • Create innovative Solutions and Architectures to solve complex Customer use cases. • Establish relationships within Customers independent of Account Executives. • Educate customers on the value that Vultr provides and expand their horizons about the art of the possible. • Participate in deep architectural discussions and design exercises to create world-class solutions at Vultr. • Collaborate with Engineering and Product Management to deliver Voice of the Customer to guide Product and Feature development. • Lead resolution of complex customer challenges. • Partner with Marketing to create reference architectures, white papers, workshops, and demonstrations for internal and external uses. • Travel 25%

• Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination • Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required • Guide clients during onboarding, project launch, migrations, and other critical project phases • Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalate • Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues • Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management • Investigate clients' issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds • Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team • Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently • Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items • Share recurring issue patterns, workarounds, and best practices with Customer Support, Sales, and Product teams • Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals

• Design and build greenfield REST or GraphQL APIs in Go that are secure, performant, versioned, and well-documented. • Establish and own the API as the integration layer and transitional architecture for Sharetec's Core modernization initiative. • Design and build complex scalable workloads supporting modern API standards and deployments (Docker, OAuth2/2.1, JWT, OpenAPI/Swagger, Terraform, etc.). • Define API design standards, contracts, and shared libraries that other teams can reuse. • Evaluate and recommend tooling and frameworks that improve developer productivity and integration reliability. • Design the data-normalization layer that maps between new services and the existing data schema. • Build the central integration hub that ties several distinct systems together through a common normalization model. • Partner with core processing engineers to ensure integration contracts remain aligned with the platform of record as it evolves. • Ensure data integrity, observability, and graceful failure handling across all integration endpoints. • Mentor and coach mid-level and junior engineers on API and integration design. • Lead design discussions and code reviews; promote a culture of clear communication and shared ownership. • Translate business and product needs into technical solutions alongside product managers and QA. • Contribute to documentation, internal tooling, and process improvements that make the whole team faster and better.

• Partner with enterprise customers to understand their business challenges, workflows, and AI transformation goals. • Conduct discovery workshops, technical assessments, and solution design sessions to identify high-impact AI opportunities. • Advise customers on AI strategy, implementation roadmaps, and best practices for enterprise AI adoption. • Translate complex business requirements into scalable AI solutions aligned with customer objectives. • Design end-to-end AI solution architectures using Aion's enterprise AI platform. • Create scalable, secure, and production-ready architectures for AI applications, intelligent agents, automation workflows, and enterprise integrations. • Define technical solution blueprints covering infrastructure, data flows, APIs, security, and deployment strategies. • Collaborate closely with engineering teams to ensure successful implementation of customer solutions. • Lead technical solution delivery from proof of concept through production deployment. • Work alongside customers during implementation, ensuring successful integration with existing enterprise systems. • Support solution validation, performance optimization, testing, and production readiness. • Resolve technical challenges and recommend architecture improvements throughout project execution. • Partner with Product, Engineering, AI, Customer Success, and Sales teams to continuously improve Aion's platform and customer experience. • Provide customer feedback that influences product roadmap and platform capabilities. • Support technical demonstrations, solution workshops, RFP responses, and executive presentations. • Develop reusable architecture patterns, reference implementations, and best practices for enterprise AI deployments. • Stay current with advancements in AI, Large Language Models, agentic AI, cloud infrastructure, and enterprise software. • Represent Aion at customer meetings, industry events, and technical workshops. • Contribute to solution playbooks, architecture documentation, and technical enablement materials. • Help establish Aion as a trusted advisor in enterprise AI transformation.