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iDeals

We help professionals to collaborate over sensitive data and run critical business transactions, such as M&A, smoothly.

Premium Solutions Manager

Solutions EngineerSolutions EngineerFull TimeRemoteMid LevelTeam 201-500Since 2008H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

5 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

Premium Solutions Manager

iDeals

• Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination • Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required • Guide clients during onboarding, project launch, migrations, and other critical project phases • Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalate • Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues • Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management • Investigate clients' issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds • Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team • Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently • Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items • Share recurring issue patterns, workarounds, and best practices with Customer Support, Sales, and Product teams • Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals

Job Requirements

  • 2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support role – ideally supporting high-stakes or deadline-driven B2B clients
  • Comfortable operating in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks
  • Clear, confident communicator – able to explain complex technical issues simply, in writing and in live conversation
  • Naturally client-driven, with strong emotional intelligence and the judgment to know when to guide, when to execute, and when to escalate
  • Sharp analytical and problem-solving skills, with a knack for finding root causes and real solutions, not just high-level advice
  • Highly organized and proactive self-starter, comfortable managing multiple concurrent priorities without close supervision
  • Native-level proficiency in English; additional business languages are a plus

Benefits

  • Remote-first flexibility to shape your ideal workday
  • Home workplace budget
  • Co-working expense coverage
  • Individual IT budget for extra equipment
  • Top-tier tech and AI-powered tools
  • Access to Ideals Academy with numerous courses
  • Investment in external learning and development activities
  • Guidance in Personal Development Plan creation
  • Professional literature and subscriptions coverage
  • Support of your passion as a speaker or writer
  • Internal talent mobility opportunities
  • Tailored Wellness Package for your physical and mental health
  • Funding for sports competitions
  • Paid health-related time-off
  • 25 business days of annual leave
  • NEST pension program contribution
  • Budget for meetups with your local team
  • Generous internal referral program

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