• ServiceTitan, end to end. Configuration, workflows, roadmap, releases, and continuous optimization. • Integrations. Manage and maintain the connections between ServiceTitan and the broader tech ecosystem (Sage Intacct, Smartsheet, Zoho Desk, Microsoft 365). • New-brand onboarding. As the platform acquires companies, map their setup, migrate their data (including from AccuLynx), and stand them up in ServiceTitan. • Multi-tenant administration. Every ServiceTitan function across complex business units — each with its own setup, templates, and contracts. • Environment build-out. Business units, tags, skills, workflows, SBET/pricebook, templates, and reporting, delivered through a governed, tiered rollout. • Data + AI. Evaluate large data sets, clean and map data for migrations, catch quality issues, and use AI tools to work faster and sharper. • Requirements to reality. Gather needs, build a prioritized backlog, and ship against it with clear acceptance criteria. • Governance and adoption. Set the guardrails that keep nine brands coherent, then drive the training that makes it stick.

Role Description We are hiring a ServiceTitan Integration Specialist for our client — a US-based, PE-backed multi-brand platform in the roofing and exteriors industry with nine operating brands across 60+ locations. This is not a maintenance seat. Our client is looking for a builder who wants to own ServiceTitan end to end and help make the environment measurably better. You will share accountability for how ServiceTitan is configured, integrated, adopted, and improved — turning the needs of nine distinct brands into one governed, scalable configuration that still respects each brand's identity. You will work with US-based leadership, brand teams, and vendors, and you will present to stakeholders on camera when the work calls for it. What You Will Own - ServiceTitan, end to end: Configuration, workflows, roadmap, releases, and continuous optimization. - Integrations: Manage and maintain the connections between ServiceTitan and the broader tech ecosystem (Sage Intacct, Smartsheet, Zoho Desk, Microsoft 365). - New-brand onboarding: Map their setup, migrate their data (including from AccuLynx), and stand them up in ServiceTitan. - Multi-tenant administration: Every ServiceTitan function across complex business units — each with its own setup, templates, and contracts. - Environment build-out: Business units, tags, skills, workflows, SBET/pricebook, templates, and reporting, delivered through a governed, tiered rollout. - Data + AI: Evaluate large data sets, clean and map data for migrations, catch quality issues, and use AI tools to work faster and sharper. - Requirements to reality: Gather needs, build a prioritized backlog, and ship against it with clear acceptance criteria. - Governance and adoption: Set the guardrails that keep nine brands coherent, then drive the training that makes it stick. Qualifications - Hands-on ServiceTitan administration experience in a live production environment — configuring business units, workflows, templates, pricebook/SBET, and reporting. - Experience administering ServiceTitan (or a comparable field-services CRM) across multiple business units or brands. - Demonstrated experience mapping and migrating data into ServiceTitan or a comparable operational CRM, including cleaning messy source data before go-live. - Fluent, professional English (written and verbal); camera-ready for stakeholder presentations. - Daily, comfortable use of modern AI tools in your work, with a genuine appetite to use them more. - A collaborative style — you build trust easily across teams. - A builder's mindset — you take initiative, own outcomes, and want to grow scope. Preferred Qualifications - Roofing industry experience (high preference). - Broader US services and trades industry background — exteriors, home services, HVAC, plumbing, electrical. - Exposure to Sage Intacct or a comparable ERP. - Experience integrating a field CRM with ERP or spend-management platforms. - PE-backed, multi-brand, or roll-up environment experience. - Familiarity with EagleView, Hover, SRS, AccuLynx, JobNimbus, LeapCRM, SalesRabbit, Xactimate, Paylocity. Tools & Software - ServiceTitan (primary — operating CRM) - AccuLynx (legacy roofing CRM / migration source) - Sage Intacct (ERP/finance) - Smartsheet (project management) - Zoho Desk (ticketing) - Microsoft 365 - AI tools (used daily across the team) What Makes You a Great Fit - You have actually configured ServiceTitan yourself and can walk through the decisions you owned. - You treat a multi-brand rollout as a design problem, not a request queue. - You catch data-quality issues before they hit production and you own the fix. - You keep stakeholders informed without being chased, and you know which decisions are yours to make. - You want to grow the scope you own. What We Offer - Up to $9/hour - 100% remote work - Full-time role Application Process To apply: Ensure your LinkedIn profile and resume are up-to-date and comprehensive (submit a comprehensive resume in English, PDF format). By applying, you consent to being contacted via the contact information provided in your application for recruitment purposes only. Because of the volume of applications we receive, we're only able to follow up directly with candidates whose experience closely matches this role. If you don't hear from us within 10 days, please know we genuinely appreciate your interest—and we'd welcome your application to future openings that may be a stronger fit. Thank you for considering Remote Raven, and all the best in your search. A note on scheduling: initial interviews run in US Mountain Standard Time (MST) within a 3:00 AM – 1:00 PM MST window. We know that takes flexibility around the time difference, and we genuinely appreciate it. We hire for the long haul, so a steady track record of staying and growing always moves you up our list.

• Act as primary point of contact for GPO team members for day-to-day activity, such as RFP/bid avoidance support, ad hoc reporting, presentations, data entry and CRM support/guidance • Manage GPO inbox within Outlook: respond to or assign, lead and manage any incoming retention enquiries, archive resolved emails • Utilize company provided CRM to document and support all sales activities • Deliver reporting to requested parameters and frequency for senior leadership • Assist in opening and managing corporate travel opportunities (CTOs) within the CRM, including opening/closing and updating records such as country-by-country details, volumes etc. • Ensure accuracy and alignment with client agreement records • Establish and maintain relationships with key stakeholders at all levels within the BCD Travel organization

Role Description Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you! At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other. Responsibilities - User Support: - Tickets, access issues, troubleshooting involving Copilot related tickets such as prompt issues, access problems, unexpected responses - Permission and data access restriction - Users reported issues logged into the different account/tenant - Policy restrictions issues reported - M365 Copilot apps missing (Teams, Outlook, Word, Excel, PowerPoint) - Issues in prompt in Copilot dialog box - It's not responding or taking too long - Access Issues - Unable to access copilot chat in Teams - Access Issues - Unable to access copilot chat in Outlook - Access Issues - Unable to access Copilot web - Access Issues - Copilot.microsoft.com page is not loading in the browser (Microsoft Edge, Chrome, Safari, Opera, Firefox) - Product bugs identified in any of M365 Apps - Unable to access files/data from SharePoint though have access - Work with channel partner (Microsoft) for product bugs, workarounds, etc. - Maintain Copilot known issues trackers and update regularly - Maintain FAQs on adoption general information, features updates, etc. - Copilot works on home internet, but fails to connect in corporate network - Copilot is missing only for a subset of devices – Channel/old builds/Update rings - Copilot works for the first time then fails after logoff – VDI issues - Copilot side panel is blank in web view. Endpoint security controls blocking web experiences - Teams Copilot (Meeting/Chat/Channels) – Issues due to transcription dependencies, permissions - Copilot missing in Teams only – Teams policy blockage - Copilot slow or errors on large workbooks/datasets – Workbook size, model, etc. - Works in user mailbox, but fails in shared/delegated mailbox - Copilot references wrong sections/slides, stale templates - Stale templates/duplicates – version control - Identity & Licensing - License assignment, role-based access - Assign/revoke Copilot licenses - Monitor license utilization/consumption/Unused license - Support onboarding/offboarding scenarios, Validate the Entra ID role, group membership, etc. - Enablement: - Provide prompt coaching - Best practices - Check for the issues raised for not getting the desired output for the prompts - Copilot use cases - Newly identified - Support Champions with the new features & development in the adoption - Support for the Power Users - Record the user-experience and feedback at regular intervals - Address any adoption blockers identified - Knowledge Management: - Update the internal Copilot knowledge base - Frequently asked questions (FAQs) - Capture known issues with docs - Training content, Governance updates, etc. Qualifications - Bachelor’s degree in Computer Science or related field - Experience in a 24x7 managed services hosted service company, or Network Operations Center environment - Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management - 1-3 years of experience supporting M365 environments in a Managed Service Provider (MSP) environment - Experience with M365 Copilot - Experience with M365 Prompt Engineering - Experience with M365 Administration - Hands-on administration of: - Microsoft Intune - Microsoft Entra ID (Azure AD) - Exchange Online - Microsoft Defender - Microsoft 365 enterprise environments across multiple clients or tenants - Hands-on experience with: - Microsoft Intune - Endpoint Configuration Manager (MECM) - Microsoft Entra ID (Azure AD) - Exchange Online - Exchange Online Protection (EOP) - Microsoft Defender - Microsoft Teams - SharePoint Online - OneDrive for Business - Power Apps, including MDM, MAM, Conditional Access, MFA, and Privileged Identity Management (PIM) - Experience with Azure native services (e.g. Policy, Cost Management, Active Directory, Lighthouse, Monitor/Log Analytics, Microsoft Defender for Cloud) - Understanding of system admin concepts - Understanding of network concepts and principles and experience in managing and troubleshooting network devices and connectivity - Operational knowledge of scripting languages such as PowerShell and Kusto-Query Language (KQL) - Experience with Azure-based deployments and migrations or other cloud platforms is a plus - Possessing Microsoft Certifications highly preferred - Strong verbal and written communication skills - A passion for problem solving and learning new technologies - Client relationship skills and experience managing vendors - Ability to work in a fast-paced, rapidly changing environment - Strong desire for personal development and learning - Strong analytical, troubleshooting, documentation, communication, and problem-solving skills with excellent attention to detail Benefits - Full-time employment - 📌 Remote in Philippines Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At this time, we cannot sponsor applicants for work visas.