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Program Manager – Content Strategy, Communications
Location
Washington
Posted
12 days ago
Salary
$33 - $38 / hour
Seniority
Mid Level
Job Description
Program Manager – Content Strategy, Communications
BPCS, Comprehensive marketing solutions, ltd.
• Develop clear, concise, and actionable customer communications for new product features, updates, and service changes. • Manage change communications through an enterprise product-notification platform. • Partner with engineering and marketing program managers to gather requirements, clarify technical information, and confirm communication timelines. • Translate complex technical concepts and product changes into accessible, customer-friendly content. • Create new communications and update existing content as product details, release schedules, or customer impacts evolve. • Tailor communications to relevant customer audiences based on the nature and impact of each change. • Ensure all communications are timely, targeted, accurate, actionable, and aligned with established content standards. • Manage multiple small content projects concurrently, often with different stakeholders, priorities, and deadlines. • Coordinate reviews, incorporate stakeholder feedback, and drive content through approval and publication. • Maintain strong attention to detail across messaging, formatting, terminology, dates, and technical information. • Communicate clearly and professionally with internal partners through email, collaboration tools, meetings, and voice calls. • Track communications and follow up with stakeholders to obtain the information and approvals required for timely publication. • Identify opportunities to improve the clarity, consistency, and effectiveness of change communications.
Job Requirements
- 2–4 years of experience in content creation, technical writing, content writing, change communications, or a related field.
- Demonstrated ability to create clear, concise, and audience-appropriate written content.
- Strong editing and proofreading skills with exceptional attention to detail.
- Experience translating technical or complex information into accessible, actionable guidance.
- Ability to manage multiple small projects, communications, or deliverables simultaneously.
- Strong relationship-management skills and the ability to work effectively with cross-functional partners.
- Ability to gather information, clarify requirements, and drive tasks to completion through stakeholder collaboration.
- Strong written and verbal communication skills.
- Ability to communicate professionally with partners through email, virtual meetings, collaboration platforms, and voice calls.
- Strong organizational, prioritization, and time-management skills.
- Ability to work independently in a remote environment while maintaining consistent communication with the broader team.
- Ability to incorporate feedback accurately and meet changing deadlines in a fast-moving environment.
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
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