• Develop and maintain integrated project plans across multiple strategic initiatives • Track cross-functional dependencies, identify risks, and proactively escalate issues before they impact delivery • Support executive stakeholders by preparing concise updates, dashboards, presentations, and decision materials • Maintain portfolio-level visibility across workstreams, milestones, and key deliverables • Establish governance processes, meeting cadences, action logs, and project reporting • Partner with senior leadership to solve complex business challenges and recommend practical solutions • Drive execution by ensuring projects stay on track and stakeholders remain aligned

• Develop and implement the operational support structure the core Retail Americas team needs to execute an ambitious roadmap across LATAM, Canada, and select emerging U.S. channel opportunities. • Own specific Retail Americas programs running the full program lifecycle end-to-end: roadmap, resourcing, risk, and stakeholder management. • Lead cross-functional coordination with Sales, Marketing, Finance, Operations, IT, Legal, and Logistics to ensure seamless execution of market entry and retail programs • Identify and assess risks specific to emerging market launches — regulatory, logistical, cultural — and develop mitigation strategies to minimize impact • Serve as the primary point of contact for program-related matters with internal stakeholders and external retail partners in market • Track key performance metrics across owned programs and provide regular reporting to senior leadership • Drive continuous improvement by identifying operational gaps and implementing scalable processes and tools across markets

• Accountable for the output of multiple SCRUM and digital delivery teams • Ownership and creation of overall roadmap and project plans for multiple programme teams across multiple projects and supporting the teams and the clients to manage that roadmap. • Accountable for the ensuring the work that has been undertaken between multiple teams across multiple projects to ensure the delivery of the digital programme they are responsible for. • Championing and mentoring in agile and project management methods to Scrum Masters and Digital Project Managers • Working with stakeholders and Product Owners to facilitate effective communication around the programme, ensuring feedback mechanism are in place to capture customer feedback, both positive and negative and encouraging the first and putting in place an action plan to tackle the second. • Working collaboratively with Scrum Masters, Digital Project Managers other programme managers and product owners to ensure the effective implementation of digital solutions and the realisation of business benefits. • Ensuring goals are met in areas including customer satisfaction, quality and team member performance. • Dealing with obstructions and blockers preventing implementation. • Implementing and managing changes and interventions to ensure project goals are achieved. • Focus on performance improvement and process optimisation to ensure maximum productivity • Responsible for resource utilisation and management within their programme of work. • Managing and collaborating with third party partner agencies to ensure successful delivery of programmes and projects • Support the account team and the client in producing estimates for future works and producing high-level estimates of effort involved in that work. • Develop and control deadlines, budgets and activities for the programme. • Works at a granular detailed level with Connect business analysts and the client product owner around overarching sprint external dependencies and requirements • Producing accurate status reports and highlighting potential risks that will need to be addressed to ensure projects are delivered on time. • Aligning with and reporting to senior client stakeholders on status and progress.

Role Description The Brookdale Signature Program Outreach Specialist drives the strategy and execution behind Brookdale's self-pay (private-pay) growth. This role builds and sustains relationships with high-value referral sources, tracks shifts in the private-pay behavioral health market, and develops the referral pipeline that fuels the Signature Program. Success in this role depends on protecting the premium experience clients expect from Brookdale while expanding access to it. This requires partnering closely with clinical and admissions teams, internally, and earning trust with referral partners who serve a discerning client base, externally. Essential Job Functions - Develop and execute account plans and market-entry strategies to grow self-pay referral volume, including in new markets. - Conduct ongoing market research on referral source structure, competitive positioning, and buyer/influencer dynamics within the private-pay space. - Identify and evaluate new business opportunities, coordinating resources to act on them. - Cultivate long-term referral relationships with premium-tier sources — private clinicians, educational and therapeutic consultants, concierge medicine practices, wealth and family advisors, attorneys, and interventionists. - Maintain regular, high-touch communication with referral accounts, responding to inquiries with a concierge-level standard of service. - Serve as the primary liaison between self-pay clients, referral partners, and Brookdale's internal admissions and clinical teams. - Partner with senior leaders on strategic initiatives tied to self-pay growth. - Become a subject-matter expert on Brookdale's programming, populations served, and the self-pay client journey. - Recommend solutions to meet referral source and client needs as they evolve. - Track sales performance and self-pay conversion metrics in CRM. Qualifications - Bachelor's degree in Business Management, Marketing, or a related field. - Minimum five years of business development experience within behavioral healthcare. - Proven experience in marketing, relationship management, or consultative account management in healthcare, with direct exposure to self-pay/private-pay populations. - Demonstrated ability to present to and influence leadership at all levels. - Track record of sourcing and closing new strategic accounts and referral relationships. - Established relationships with decision-makers in healthcare and/or premium private-pay referral networks. - Strong working knowledge of B2B relationship management and strategic partnership development. Employment Status - Full-Time - Schedule: Exempt - Work Location: Remote - Compensation: Pay Range: $100-130K/annually Benefits - 401(k) - Healthcare benefits - Vacation and sick days - Employee referral program - Employee discounts to various stores, amusement parks, events, etc. - Continuing education (CE) programs and training - Weekly training opportunities - Advancement opportunities within the organization Company Description Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.