Role Description Gallagher Bassett is seeking a strategic and execution-focused leader to join as Vice President, Client Experience and Operations. This role is responsible for owning the client experience and leading core client support functions that enable client delivery, while working closely across business units to ensure a consistent, efficient, and high-quality service experience. The position sits at the intersection of strategy and execution, and entails leading initiatives that improve performance, strengthen client outcomes, and ensure the organization operates efficiently at scale. This is a remote position with at least 15% travel. How you'll make an impact: - Lead client support functions, including new business implementation and onboarding, client set-up, and ongoing support teams; set priorities, capacity plans, and service levels and quality standards. - Own and drive the overall client experience journey; review current processes and internal workflows; identify the main sources of delay, rework, and service variation; implement fixes. - Work with Sales, Client Services, and segment leaders to align on priorities and service expectations, and drive service excellence. - Own the client delivery operating model (roles, handoffs, SLAs, governance) and drive improvements and efficiencies as the business evolves. - Define and track operational and client KPIs; use data to manage performance and support decisions on staffing, process changes, and investments. - Prepare monthly business segment performance reports and facilitate business reviews that result in clear decisions and actions; support business segments with achieving sales, client retention, and profitability goals. - Build working relationships across Sales, Client Services, Operations, IT, and Finance to ensure alignment, accountability, and coordinated delivery. - Provide leadership through ongoing coaching, mentorship, and talent development, strengthening team capability and supporting long-term organizational needs. - Foster a high-performing environment that values collaboration, accountability, and inclusion, while promoting diverse perspectives and continuous improvement across teams. Qualifications - Bachelor’s degree and 10+ years of experience in consulting, operations, or transformation roles, with end-to-end ownership of workstreams from diagnosis through implementation. - Experience leading teams and delivering results in a cross-functional, matrixed environment. - Comfortable using metrics to manage performance (e.g., service levels, cycle time, quality) and to prioritize improvements. Requirements - Experience in management consulting, internal consulting, Chief of Staff, operations leadership, process improvement, operational excellence, or client experience leadership. - Experience evaluating operating models, identifying opportunities for improvement, and leading transformation initiatives across multiple functions. - Experience owning or improving the end-to-end client or customer experience, including onboarding, implementation, service delivery, retention, or account management. - Insurance, claims, or risk management, is helpful but not required. Skills - Strategic Thinking: Ability to think strategically and connect operational priorities to broader business and client experience goals. Proficiency with setting the agenda and goals and driving execution. - Analytical Problem Solving: Strong analytical skills with the ability to evaluate complex situations, identify root causes, and drive solutions. - Process Design and Improvement: Experience improving and streamlining processes to drive efficiency, consistency, and service excellence. - Cross-Functional Collaboration: Proven ability to work effectively across teams and stakeholders, building alignment and driving execution. - Communication: Ability to develop and deliver executive level updates and build consensus across the organization. Benefits - Competitive compensation. - Comprehensive benefits programs designed to support your well-being. - Career development opportunities and ongoing learning. - A collaborative, people-first culture with accessible leadership. - The opportunity to do meaningful work with global reach and local impact.

Role Description The Sr. Vice President of Clinical Operations (VP of Clinical Ops) provides strategic leadership and operational oversight for all behavioral health programs and facilities. This role ensures clinical excellence, regulatory compliance, and financial sustainability while driving innovation and efficiency. The VP translates enterprise strategy into actionable plans, fosters cross-functional collaboration, and leverages financial and operational insights to optimize performance and patient outcomes. Key Responsibilities - Strategic Leadership: - Develop and execute clinical operations strategies aligned with organizational growth and enterprise priorities. - Anticipate market, payer, and regulatory changes; adjust departmental plans proactively. - Align team objectives with organizational goals for quality, safety, and scalability. - Operational Excellence: - Standardize clinical workflows, documentation practices, staffing ratios, and productivity models. - Oversee implementation of new programs and ensure site readiness. - Conduct root cause analysis and implement process improvements to enhance efficiency. - Compliance & Quality: - Ensure adherence to state licensing, CARF/Joint Commission, CMS, and payer requirements. - Partner with Quality & Compliance on audits and corrective action plans. - Maintain evidence-based, trauma-informed care standards across all programs. - Financial & Resource Management: - Interpret financial metrics to guide operational decisions. - Manage clinical budgets and workforce resources within established benchmarks. - Implement cost-effective processes without compromising patient care quality. - Enterprise Collaboration: - Build strong cross-functional relationships with Finance, IT/EMR, HR, and Medical teams. - Facilitate interdepartmental projects and share best practices to foster transparency. - Collaborate with medical providers to align treatment pathways and optimize outcomes. - Leadership & Talent Development: - Mentor and coach clinical directors, DONs, and program managers. - Develop staffing models that support patient needs and organizational scalability. - Drive engagement and retention strategies for clinical teams. Core Competencies - Strategic Thinking: Translates enterprise strategy into actionable departmental plans; anticipates market/regulatory changes. - Enterprise Collaboration: Builds strong cross-functional relationships; facilitates interdepartmental initiatives. - Financial & Operational Acumen: Interprets financial metrics; ensures compliance and risk mitigation; implements efficiency improvements. - Additional: Change Management, Clinical Expertise, Performance Optimization, Team Leadership. Key Performance Indicators (KPIs) - Audit scores ≥ 90–95% - Clinical documentation accuracy ≥ 95% - Timeliness of assessments & treatment plans ≥ 95% - LOS within target range - Vacancy rates for clinical roles < 10% - Budget adherence ± 3–5% - Patient satisfaction ≥ 4.5/5 - Readmission rate < 12–15% Interview Questions by Competency - Strategic Thinking: - Describe a time you translated organizational strategy into actionable plans for your department. What was the outcome? - How do you anticipate regulatory or market changes, and what steps do you take to prepare your team? - If census trends indicate a decline, how would you adjust your clinical operations strategy? - Enterprise Collaboration: - Give an example of a cross-functional initiative you led. How did you ensure alignment and transparency? - How do you handle conflicting priorities between clinical operations and other departments like Finance or IT? - What strategies do you use to foster collaboration among geographically dispersed teams? - Financial & Operational Acumen: - How have you used financial data to make operational decisions? Can you share a specific example? - What processes have you implemented to improve efficiency without compromising care quality? - How do you balance cost containment with maintaining adequate staffing and patient safety? - Leadership & Change Management: - Describe a major operational change you led. How did you gain buy-in from clinical leaders? - What is your approach to coaching underperforming managers? - How do you ensure your team remains engaged during periods of rapid growth or restructuring?

Role Description As an Assistant Vice President for Go-to-Market Strategy within Aon’s Health Solutions business, you will help bring new solutions and capabilities to market. This role sits within Aon Health Solutions’ Innovation & Integrated Solutions practice (IIS), a team dedicated to helping employers address their most pressing workforce health, benefits, affordability, access, and wellbeing challenges. - Lead the rollout and market activation of new and existing advisory services, solutions, and capabilities within IIS. - Partner with IIS subject matter experts to develop and refine value propositions, messaging, sales materials, pitch content, case studies, talk tracks, and client-facing collateral. - Build and maintain repeatable go-to-market playbooks that help colleagues understand what we offer, who it is for, why it matters, and how to bring it to clients. - Serve as a key connection point between IIS and regional market leaders, sales colleagues, client teams, and marketing. - Establish strong relationships and feedback loops between the external market and internal teams by capturing input from sales colleagues, clients, prospects, and business leaders to refine positioning and improve execution. - Supervise progress against go-to-market priorities, including market adoption, pipeline activity, client engagement, revenue opportunities, and other success measures. - Provide ongoing support for national growth initiatives, internal enablement, thought leadership activation, conference and forum preparation, and other commercial priorities that strengthen the visibility and impact of Health Solutions. - Support RFPs, finalist meetings, client and prospect meetings, and internal market discussions by helping develop a compelling story around Aon’s expertise. Qualifications - 5+ years proven experience in benefits consulting, commercial strategy, sales enablement, product marketing, business development, or a related professional services environment. - Experience developing or implementing go-to-market strategies for new services, solutions, products, partnerships, or advisory capabilities. - Strong business insight and capacity to connect market needs, client priorities, growth opportunities, and commercial strategy. - Experience supporting new business pursuits. - Ability to translate complex capabilities into clear, concise, and compelling messaging for senior internal and external stakeholders. - Strong communication, presentation, and storytelling skills, including comfort shaping executive-ready materials and speaking points. - Experience working across and influencing multiple stakeholders, including solution line leadership, sales leaders, marketing, subject matter experts, and regional client-facing colleagues and producers. - Comfort using data, pipeline insights, whitespace analysis, and market feedback to identify growth opportunities and improve go-to-market execution. - Strong project management skills, including the ability to manage multiple workstreams, coordinate cross-functional teams, and move priorities forward in a matrixed environment. - Collaborative, proactive, and adaptable working style with the ability to build trust across teams and influence without direct authority. Requirements - Commercially minded and able to spot opportunities. - Clear and concise in how they communicate. - Comfortable working with ambiguity and bringing structure to evolving priorities. - Strong at building relationships across teams and leading by influence. - Curious about market trends, client needs, and emerging solutions. - Confident enough to be client-facing, but collaborative enough to work behind the scenes to help others succeed. - Practical, action-oriented, and focused on turning strategy into measurable progress. Education - Bachelor’s degree or equivalent years of industry experience. Pay Transparency Laws The salary range for this position (intended for U.S. applicants) is $145,000 to $170,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. Benefits - A comprehensive package of benefits for full-time and regular part-time colleagues, including: - 401(k) savings plan with employer contributions. - Employee stock purchase plan. - Consideration for long-term incentive awards at Aon’s discretion. - Medical, dental, and vision insurance. - Various types of leaves of absence. - Paid time off, including 12 paid holidays throughout the calendar year. - 15 days of paid vacation per year. - Paid sick leave as provided under state and local paid sick leave laws. - Short-term disability and optional long-term disability. - Health savings account, health care and dependent care reimbursement accounts. - Employee and dependent life insurance and supplemental life and AD&D insurance. - Optional personal insurance policies. - Adoption assistance, tuition assistance, commuter benefits. - Employee assistance program that includes free counseling sessions.

• Nurture SmithRx relationships with key contacts in the pharmacy consulting community, to drive strong relationships and increase understanding about our capabilities • Drive opportunity growth through the pharmacy consultant channel • Effectively collaborate with members of cross functional teams: Sales, Customer Success, Revenue Ops, Pricing & Proposals, Strategy, Analytics, and Marketing • Partner with Sales on key broker + consultant house relationship overlap to represent a cohesive, coordinated Smith external view • Facilitate meetings with pharmacy consultants to understand our differentiators and to drive excitement about our value proposition • Represent Smith at consultant led events • Learn and understand the various tools that are used in the Commercial Organization and work with your team to brainstorm and develop creative ways for further enablement (short videos, job aides, etc.) • Content preparation and leading training will be critical • Assist with responses to pharmacy consultant sourced RFIs/RFPs. • Assist in demonstrating SmithRx client value that occurs with shared broker clients and spreading the word across the practice when we deliver strong ROI and outcomes • Provide ongoing follow up on RFP submissions to consultants • Conduct ongoing value presentations on consultant book of business performance • Develop and maintain intra-company relationships consistent with our values • 10-20% travel required based on season and business need