BEACON BEHAVIORAL SUPPORT SERVICES

Role Description Cognizant Behavioral Health is looking for a remote receptionist at our healthcare facility who also serves as the vital first point of contact for patients, visitors, and healthcare professionals, ensuring a welcoming and professional environment. This role is essential in managing a remote workflow by ensuring front desk operations, including: - Greeting clients - Handling multi-line phone systems - Coordinating appointment schedules efficiently Our receptionist supports the smooth functioning of the physician's office by performing general administrative duties such as: - Managing patient records - Processing paperwork By maintaining excellent phone etiquette and customer service standards, our receptionist helps facilitate clear communication between patients and medical staff, contributing to overall patient satisfaction and office productivity. Ultimately, this position plays a key role in supporting healthcare delivery by ensuring that administrative tasks are handled promptly and accurately, allowing medical professionals to focus on patient care. Qualifications - High school diploma or equivalent - Proven experience as a receptionist or in a customer service role, preferably in a healthcare or physician office setting - Proficiency in managing multi-line phone systems and demonstrating excellent phone etiquette - Basic computer skills including familiarity with office software and electronic health record (EHR) systems - Strong organizational skills and the ability to multitask effectively in a fast-paced environment Requirements - Experience working in a healthcare or social assistance environment (preferred) - Knowledge of medical terminology and healthcare office procedures (preferred) - Certification in medical office administration or related field (preferred) - Familiarity with HIPAA regulations and patient confidentiality standards (preferred) - Ability to operate office equipment such as copy machines and fax machines efficiently (preferred) Responsibilities - Virtually greet and welcome patients and visitors in a courteous and professional manner - Answer and manage multiple phone lines, directing calls appropriately and providing information as needed - Schedule, confirm, and reschedule patient appointments using the office’s scheduling system - Perform general administrative tasks including filing, copying, faxing, and maintaining patient records - Assist with patient check-in and check-out processes, ensuring all necessary documentation is completed - Maintain a clean and organized reception area to create a positive first impression - Coordinate communication between patients, physicians, and other healthcare staff to facilitate smooth office operations - Handle confidential information with discretion and comply with healthcare privacy regulations Skills - Managing multiple phone lines and demonstrating phone etiquette - Customer service skills for greeting clients warmly and addressing their needs promptly - General administrative skills, including operating copy machines and handling receptionist duties - Knowledge of physician office procedures - Familiarity with medical terminology and healthcare regulations (preferred) Beacon is an equal employer opportunity.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are hiring a Marketing Manager to serve as the primary marketing partner for a portfolio of 6–8 Beacon-affiliated psychiatric practices. This highly visible, practice-facing role is responsible for marketing strategy, executing growth initiatives, and ensuring marketing efforts align with each practice’s business needs and capacity. The Marketing Manager works directly with practice leadership, admissions teams, and agency partners to implement marketing programs that drive new patient acquisition, strengthen referral relationships, and build local market credibility. This role is strategic and operational. The Marketing Manager does not execute technical marketing work such as SEO or paid media management directly, but leads agency partners and ensures consistent execution across digital marketing, reputation management, referral outreach support, and local brand visibility. This role requires the ability to manage multiple priorities across a diverse practice portfolio, balancing high-growth needs, stable practices, and newly integrated practices. What You Will Do - Practice Marketing Leadership - Serve as the primary marketing partner for a portfolio of 6–8 practices - Develop and maintain marketing plans aligned with practice growth goals - Coordinate marketing initiatives across digital, referral, and reputation channels - Facilitate regular marketing update meetings with practice leadership - Ensure marketing activities align with provider capacity and operational priorities - New Patient Acquisition - Support initiatives designed to increase qualified new patient volume - Coordinate paid media and digital marketing initiatives with agency partners - Ensure websites and landing pages support patient conversion - Monitor marketing performance metrics and identify optimization opportunities - Referral Growth Support - Support implementation of our Referral Management Playbook - Partner with referral outreach team members to align outreach strategy with marketing initiatives - Monitor CRM referral trends and identify growth opportunities - Support practices in strengthening relationships with key referral sources - Reputation & Local Market Visibility - Coordinate reputation management programs to grow and manage Google reviews - Support social media and local content development to increase community visibility - Coordinate local announcements, public relations opportunities, and practice positioning - Ensure brand consistency across practice websites and digital channels - Marketing Reporting & Accountability - Monitor KPIs including leads, conversions, referral activity, and campaign performance - Maintain marketing dashboards and reporting tools - Present marketing performance updates to practice leadership - Identify opportunities to improve marketing efficiency and impact How Success Is Measured - Growth in qualified leads and new patient starts across assigned practices - Improved CAC and LTV-to-CAC ratio performance - Improved local reputation signals (Google reviews, GBP visibility) - On-time execution of portfolio marketing plans - Clear, credible reporting to practice leaders - Effective coordination of referral and digital growth efforts Who You Are - A collaborative professional who enjoys working closely with physicians and practice leaders - Strategic but operationally disciplined in executing marketing initiatives - Data-oriented and comfortable interpreting performance metrics - Organized and capable of managing multiple practices simultaneously - Comfortable working cross-functionally with operations, admissions, and agency partners - Motivated by helping practices grow while improving patient experience and access to care What You Bring - 4–7+ years of marketing experience, preferably in healthcare or multi-location service organizations - Comfort working with physicians and practice operations leaders - Familiarity with digital marketing including paid media, SEO, and website optimization - Experience working with marketing agencies or external partners - CRM and marketing analytics experience preferred - Bachelor’s degree in Marketing, Business, Communications, Healthcare Administration, or related field Benefits - Opportunity to directly impact patient access to behavioral health care - Strategic role supporting multiple physician-led practices - Collaboration with experienced clinical and operational leadership - Structured marketing playbooks and strong agency partnerships - Part of a growing marketing function being built to scale, with opportunity for increased scope as the organization grows