• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date • Achieve or exceed quarterly revenue goals - retention, growth and term extension of existing customer contracts • Partner with Customer Success to assess customer health and drive the appropriate renewal strategy • Maintain and report an accurate forecast of renewals within assigned book • Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale • Escalate whenever appropriate to help resolve customer concerns • Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals • Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities • Collaborate cross functionally with Legal and Deals Desk as applicable • Recommend and contribute to process improvements

• Define and execute the long-term vision for Sezzle’s Loyalty & Marketplace ecosystem. • Own full P&L responsibility of loyalty and marketplace products, including revenue growth, margin optimization, and cost discipline. • Develop multi-year roadmap aligned with Sezzle’s broader consumer and merchant strategy. • Design compelling loyalty mechanics that drive frequency, retention, and LTV. • Lead development of merchant-funded offers, rewards, and gamified engagement features. • Drive personalization and discovery strategies within Sezzle’s app and marketplace. • Build scalable monetization models, including sponsored placements, merchant-funded promotions, affiliate revenue, and data-driven retail media solutions. • Partner with Sales and Merchant Success to embed loyalty and marketplace offerings into merchant contracts. • Identify new revenue streams that increase merchant ROI and Sezzle ARPU. • Partner closely with Product, Engineering, Data, Marketing, and Sales to execute roadmap. • Translate business objectives into prioritized product requirements. • Establish KPIs and performance dashboards across engagement, revenue, and merchant ROI. • Build and lead a high-performing team across strategy, partnerships, and operations. • Establish scalable processes for merchant onboarding, campaign management, and performance reporting. • Drive continuous experimentation and optimization.

• Maintain direct relationships with customers served by Account Managers, ensuring closeness, trust, and excellence in the customer experience. • Lead Engineering and Digital projects, including conveyor cleaning automation, 3DT CIP, lubrication solutions, bottle washers, and CIP processes. Serve as a technical reference, supporting implementations and contributing to sales opportunities. • Develop new business within the customer base by identifying opportunities, expanding presence, and strengthening long-term partnerships. • Focus on TVD — value generation and capture for district customers, ensuring measurable impact and sustained results.

- **Continuous Monitoring and Improvement:** Continuously monitor commercial and technical metrics for our partners to ensure constant improvements; Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates; - **Detailed Analysis and Insights:** Conduct detailed analysis of metrics to identify areas requiring improvement; Formulate conclusive insights and actionable recommendations to enhance performance and efficiency; - **Internal Reporting and Coordination**: Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution; Maintain clear and effective communication channels to facilitate prompt issue resolution; - **Feature Development and Scaling**: Foster the development of new features in the market; Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions; - **Collaboration with Commercial Teams;** - **Technical Gap Analysis and Resolution:** Identify technical gaps in a client's integration; Collaborate with clients to resolve integration issues and enhance their API usage experience. - Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events.