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RateHawk logo
RateHawk

RateHawk is an online booking platform featuring hotels, car hire and related travel services.

API Optimization Manager

ManagerManagerFull TimeRemoteJuniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Turkey

Posted

109 days ago

Salary

0

Seniority

Junior

1 yr expExperience acceptedTurkishEnglish

Job Description

API Optimization Manager

RateHawk

- **Continuous Monitoring and Improvement:** Continuously monitor commercial and technical metrics for our partners to ensure constant improvements; Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates; - **Detailed Analysis and Insights:** Conduct detailed analysis of metrics to identify areas requiring improvement; Formulate conclusive insights and actionable recommendations to enhance performance and efficiency; - **Internal Reporting and Coordination**: Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution; Maintain clear and effective communication channels to facilitate prompt issue resolution; - **Feature Development and Scaling**: Foster the development of new features in the market; Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions; - **Collaboration with Commercial Teams;** - **Technical Gap Analysis and Resolution:** Identify technical gaps in a client's integration; Collaborate with clients to resolve integration issues and enhance their API usage experience. - Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

Job Requirements

  • Relevant Experience.**Minimum of 1 year of successful experience in the travel industry. Strong background in API performance tuning and data-driven insights, with the flexibility of cross-industry analytical experience;
  • Specialized in managing the onboarding of API connected customers; acting as a primary point of contact for API-related inquiries and issues;
  • Language knowledge**. Fluent in Turkish and English;
  • Analytical skills.** Used to data-driven decision-making, metrics-driven and good with numbers;
  • Personal skills.** Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
  • International mindset**. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;

Benefits

  • Flexible schedules and opportunity to work remotely.
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together.
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities.
  • Partial compensation for participating in external training and conferences.
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
  • Corporate prices on hotels and travel services.
  • MyTime Day Off - an extra non-working day without loss of compensation.

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