• Maintain direct relationships with customers served by Account Managers, ensuring closeness, trust, and excellence in the customer experience. • Lead Engineering and Digital projects, including conveyor cleaning automation, 3DT CIP, lubrication solutions, bottle washers, and CIP processes. Serve as a technical reference, supporting implementations and contributing to sales opportunities. • Develop new business within the customer base by identifying opportunities, expanding presence, and strengthening long-term partnerships. • Focus on TVD — value generation and capture for district customers, ensuring measurable impact and sustained results.

- **Continuous Monitoring and Improvement:** Continuously monitor commercial and technical metrics for our partners to ensure constant improvements; Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates; - **Detailed Analysis and Insights:** Conduct detailed analysis of metrics to identify areas requiring improvement; Formulate conclusive insights and actionable recommendations to enhance performance and efficiency; - **Internal Reporting and Coordination**: Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution; Maintain clear and effective communication channels to facilitate prompt issue resolution; - **Feature Development and Scaling**: Foster the development of new features in the market; Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions; - **Collaboration with Commercial Teams;** - **Technical Gap Analysis and Resolution:** Identify technical gaps in a client's integration; Collaborate with clients to resolve integration issues and enhance their API usage experience. - Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

• Lead the ongoing optimization and stabilization of the NetSuite ERP system • Review and improve existing configurations across AR, AP, inventory, banking, and bill of materials modules • Architect and implement system customizations to enhance financial reporting and supply chain KPIs • Assess and correct existing integrations (Shopify, Amazon, 3PL, EDI, and other connected platforms) • Support automation initiatives including high-volume order processing (2,000–3,000 daily orders), payment reconciliation, and shipment tracking • Manage multi-location warehouse setup and multi-entity reporting requirements • Collaborate with finance, operations, and supply chain teams to gather requirements and translate them into technical solutions • Provide long-term ERP roadmap planning aligned with automation and AI initiatives • Coordinate with existing consultants for basic tasks while leading strategic system execution • Provide documentation, system training support, and best practice recommendations

• Collaboratively build, execute and maintain strategies, processes and expertise that support Disney alliance storytelling priorities within the National office and chapters. • Maintain and build out Disney alliance chapter storytelling guidance and examples, driving organizational implementation of Disney wish storytelling priorities. • Lead proactive Disney wish story mining through review of pending wish spreadsheets and via direct outreach to chapters. • Develops programs to engage multiple stakeholders with Make-A-Wish America cross departmentally, with Disney hometown chapters and via existing wish-granting programs. • Track chapter activation of Disney campaign and storytelling implementation via website and social media monitoring. • Align with Brand storytelling team to ensure organizational best practice sharing and cross department collaboration.