Role Description Are you a technical delivery expert who thrives at the intersection of complex software configuration, strategic solutioning, and team mentorship? Do you love the challenge of bridging the gap between cutting-edge product engineering and real-world customer operations? As the Lead Technical Implementation Consultant at Shipium, you won't just follow a deployment checklist—you will own the technical execution lifecycle. Operating with full autonomy, you will manage post-contract integration projects across our enterprise product portfolio. You will act as the primary technical anchor for our implementation team, driving modern, AI-augmented workflows and leveling up internal capabilities while ensuring our customers experience a seamless, rapid time-to-value. If you are looking for a high-impact role where you can engineer scalable processes, mentor a growing team, and directly influence product development, we want to talk to you. Qualifications - 7+ years of related technical experience in a fast-paced SaaS environment. - Proven track record in a customer-facing technical implementation, software delivery, or solutions architecture role within the supply chain tech space (WMS, OMS, TMS, or Multi-Carrier Shipping Platforms highly preferred). - Required proficiency in utilizing AI tools to accelerate daily workflows, code generation, troubleshooting, or documentation. Direct experience leveraging the Claude/Anthropic ecosystem for technical problem-solving and data parsing is highly preferred. - Strong proficiency with JIRA, Confluence, and modern project management systems. - Bachelor’s degree, or an equivalent combination of education and experience. Requirements - Embed Solutions Architect methodologies into the delivery lifecycle, performing deep functional and operational solutioning for enterprise customers. - Configure the Shipium platform and APIs, reviewing technical setups in detail to guide customers toward industry best practices. - Partner with Engineering, Product, and Solutions Engineering teams to navigate complex technical trade-offs based on your deep knowledge of our product suite. - Collaborate with the Professional Services and Pre-Sales teams to scope, estimate, and develop proposals for custom configurations. - Build, document, and implement scalable, clean project implementation methodologies and standard operating procedures (SOPs). - Own the technical implementation from initial kick-off through post-go-live "hyper care" before handing off to Customer Success. - Deconstruct complex timeline issues into actionable components; proactively identify and communicate technical blockers or risks to stakeholders. - Serve as the technical anchor for the Implementation team—coaching, mentoring, and training team members on advanced technical workflows. - Act as a strategic partner to Product and Engineering, championing customer needs to directly influence the product roadmap. - Participate in the hiring and interview process as we scale, while continuously creating and distributing documentation on integration best practices. Benefits - Full medical, dental & vision coverage (with 65% coverage for dependents). - Optional life insurance and long-term disability coverage. - 401(k) retirement plan. - Fully remote work-from-home options in 28 states. - 8 paid weeks of parental leave. - Paid holidays annually. - Self-managed vacation time. - Sick & safety leave. - Volunteer time off.

Role Description We are seeking a Workforce Specialist II to support workforce planning, forecasting, and scheduling activities within our contact center operations. In this role, you will partner closely with business leaders and operational teams to optimize staffing levels, improve service performance, and support strategic workforce decisions across multiple lines of business. The ideal candidate has a strong background in Workforce Management (WFM), forecasting, and call center operations. This role requires a highly analytical individual who can interpret workforce trends, develop staffing recommendations, and communicate insights effectively to business stakeholders. Success in this role comes from balancing operational efficiency, customer service objectives, and workforce capacity planning in a dynamic environment. - Develop and maintain long-term workforce forecasts based on business demand, seasonal trends, staffing levels, and operational goals - Execute forecasting and scheduling processes to ensure optimal staffing and service level performance across multiple business units - Conduct workforce analysis to evaluate the impact of operational changes, new initiatives, tools, or process updates on staffing requirements - Provide recommendations and insights to business leaders regarding workforce planning, staffing strategies, and schedule optimization - Partner with Finance to support budgeting, financial forecasting, capital planning, and business case development - Build and maintain strong relationships with operational leaders, vendor teams, Strategic Execution, Finance, Compliance, and other key stakeholders - Analyze call volume trends, workload drivers, shrinkage factors, and workforce performance metrics to support decision-making - Support complex scheduling activities, including shift bids, PTO planning, and capacity management initiatives - Participate in monthly and quarterly business reviews to assess forecast accuracy and workforce performance - Communicate workforce insights, risks, and recommendations to senior leadership and business partners - Utilize statistical forecasting methods and workforce management tools to improve planning accuracy - Identify opportunities for process improvements, automation, and operational efficiencies within workforce management practices - Serve as a subject matter expert on workforce planning and forecasting initiatives within project teams and working groups Qualifications - Experience in Workforce Management (WFM) required - Contact center experience preferred - Workforce forecasting and capacity planning experience preferred - Strong experience with workforce forecasting, scheduling, capacity planning, and service level management - Proficiency with NICE Workforce Management (WFM) systems - Experience working with Cisco Telephony platforms - Strong analytical and problem-solving skills with the ability to interpret large volumes of operational data - Intermediate SQL skills and experience extracting and analyzing workforce data - Advanced Microsoft Office skills, particularly Excel for reporting and workforce analysis Benefits - Competitive salary and performance-based bonuses - Comprehensive benefits package - Career development and training opportunities - Flexible work arrangements - Dynamic and inclusive work culture within a globally renowned group - Private Health and Dental Insurance - Pension Plan - Meals tickets - Life Insurance Please note: CVs must be submitted in English. Applications in other languages will not be considered.

Role Description The Director of Patient Access Optimization and Implementation will serve as Intuitive’s senior Patient Access Advocate (PAA) leader. The role will have oversight over the PAA functions at Intuitive, with an emphasis on: - Improving PAA registration accuracy - Establishing standards for operation and training - Improving point of service collections across all facilities The oversight and responsibilities include existing sites and new facility implementations. The role will report to the VP of Integration-Operations. The Director will: - Document and help implement workflows - Create and share standardized training plans - Improve access to and functionality of dashboards to monitor: - Registration accuracy - Customer service - Point of service collections - Throughput This position will affect changes in PAA staff through some direct interaction and by strengthening and empowering local Supervisors and Leads to build and sustain operational excellence. Qualifications - Bachelor's Degree required - Subject matter expert on registration process in an emergency department - Familiarity with all financial and administrative regulatory requirements relevant to emergency department operations - Minimum of 5 years registration experience at an emergency department - Minimum of 3 years supervising registration personnel in an emergency department - Freestanding ED/UC experience preferred - Experience working in Epic preferred Requirements - Responsible for support, management, and execution of patient access operational processes and workflows related to new facility openings and ongoing operational improvement initiatives - Provides detailed notes from observations while working with new site openings - Troubleshoot with/for onsite staff to remove operational obstacles - Provide coaching and encouragement to site level nursing staff in the Intuitive Clinical Operational processes - Elevate operational issues identified to Center Leadership and VP of Implementations - Communication of new site operations status to key stakeholders, including Health System Leadership and Intuitive Health senior management - Provide clear direction, communication, and guidance to mitigate operational risks to all parties - Conduct post implementation analysis and create recommendations based on lessons learned - Drive improvements in the following metrics, against which this position will be evaluated: - Registration accuracy - Registration timeframe - Write-offs - Co-pay collections - Co-insurance collections - Patient Net Promoter Score - Left Without Being Seen/Treated - Staff retention Company Description Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

Role Description As an Integration Specialist at Axya, you will be responsible for implementing and maintaining integrations between the Axya platform and external systems such as ERP, CRM, supplier systems, and other third-party tools. You will work closely with customers, product managers, and engineering teams to ensure smooth onboarding and reliable system connectivity. - Design, implement, and maintain system integrations between Axya and external platforms (ERP, CRM, supplier systems, etc.). - Configure and support API integrations, webhooks, and data pipelines. - Collaborate with customers and internal teams to gather integration requirements. - Troubleshoot and resolve integration issues, data synchronization errors, and API failures. - Support customer onboarding by helping configure and validate integrations. - Document integration workflows, technical configurations, and troubleshooting procedures. - Monitor integration performance and reliability. - Work closely with engineering to improve integration frameworks and scalability. - Participate in testing and validating integrations before production deployment. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. - 2–5 years of experience in system integrations, technical implementation, or solutions engineering. - Experience working with REST APIs, JSON, and web services. - Familiarity with ERP systems (SAP, NetSuite, Microsoft Dynamics, etc.). - Experience with data mapping, ETL processes, or middleware platforms. - Strong troubleshooting and analytical skills. - Ability to work cross-functionally with technical and non-technical stakeholders. Requirements - Experience working in SaaS platforms or B2B technology companies. - Familiarity with manufacturing, supply chain, or procurement systems. - Experience with iPaaS tools (MuleSoft, Workato, Zapier, Boomi, etc.). - Knowledge of Python, SQL, or scripting for data transformations. - Experience with cloud platforms (AWS, GCP, Azure). Benefits - Unlimited vacation policy – because we believe in balance. - Comprehensive health insurance – your well-being matters. - Flexible work schedule – results matter more than hours. - 100% remote – get the job done wherever you prefer. - Be part of a high-impact, collaborative team making real change in a traditional industry.