Shipium

• Own the full sales cycle — source, close new logos, ensure a healthy launch, and drive post-sale expansion with Customer Success. • Close complex, multi-stakeholder deals (Director to C-level) within Shipium’s B2B segment. • Run sharp discovery: diagnose pain, quantify impact, and tie Shipium to measurable ROI (cost, speed, conversion, efficiency). • Build and execute account and territory plans; own pipeline end-to-end with accurate forecasting and CRM hygiene. • Tailor messaging, demos, proposals, and business cases to each buyer. • Lead customer QBRs with Customer Success to drive retention and expansion. • Spot deal blockers early and solve them to improve velocity and win rates. • Negotiate enterprise contracts that build durable partnerships and leave room to upsell. • Keep activity current in the CRM (e.g., Salesforce) and continuously refresh the pipeline. • Coach teammates on objection handling and help sharpen the sales process and GTM strategy. • Represent Shipium at trade shows and industry events.

• Set the multi-year strategy for ML, data, and BI • Build and scale the Data Science / AI, Data Engineering, and BI Engineering organization • Manage managers and tech leads • Run performance management, career development, and retention • Operate as a peer to VP-level leaders across various functions • Own the architecture, deployment, and operation of the production ML

• Move fluidly between writing code, designing system architecture, coaching engineers, and troubleshooting live platform issues • Build core platform services and supply chain optimization solutions • Personally architect, implement, and maintain microservices • Take end-to-end ownership of the systems • Deliver scalable solutions, maintain platform stability, elevate engineering standards, and mentor engineers • Leverage modern AI development tools to accelerate velocity, improve code quality, and ensure system reliability • Design and build scalable platform services, APIs, and supply chain microservices in Java, Python, or TypeScript • Architect and deploy services across AWS using containerization (Docker, Kubernetes) • Design and optimize data layers using PostgreSQL, MongoDB, and Redis • Define and implement RESTful APIs and event-driven architectures • Establish and maintain coding, testing, and monitoring standards • Lead code reviews and champion automated testing practices • Contribute to the design and improvement of CI/CD pipelines • Produce clear, comprehensive technical documentation • Work closely with product management, data science, and customer-facing teams • Mentor engineers on advanced technical concepts and career development • Own the reliability and performance of the systems you build • Serve as a technical escalation point for platform issues

• Embed Solutions Architect methodologies into the delivery lifecycle, performing deep functional and operational solutioning for enterprise customers. • Configure the Shipium platform and APIs, reviewing technical setups in detail to guide customers toward industry best practices. • Partner with Engineering, Product, and Solutions Engineering teams to navigate complex technical trade-offs based on your deep knowledge of our product suite. • Collaborate with the Professional Services and Pre-Sales teams to scope, estimate, and develop proposals for custom configurations. • Build, document, and implement scalable, clean project implementation methodologies and standard operating procedures (SOPs). • Own the technical implementation from initial kick-off through post-go-live "hyper care" before handing off to Customer Success. • Deconstruct complex timeline issues into actionable components; proactively identify and communicate technical blockers or risks to stakeholders. • Serve as the technical anchor for the Implementation team—coaching, mentoring, and training team members on advanced technical workflows. • Act as a strategic partner to Product and Engineering, championing customer needs to directly influence the product roadmap. • Participate in the hiring and interview process as we scale, while continuously creating and distributing documentation on integration best practices.

• Own the 1–3 year vision for multiple product lines • Maintain a structured roadmap integrated with Jira and financial realities • Build interactive prototypes and ensure design decisions transfer cleanly to engineering • Query Amazon Redshift and S3 directly to generate insights • Act as the first "product call" for Solutions Engineering on complex technical questions • Mentor junior PMs and foster "product-thinking" across engineering teams

• Build and maintain high-performance pipelines using Airflow, dbt, and Python to organize raw data for analysis, modeling, and product use cases • Partner with Product, Data Science, and ML Engineering to build the infrastructure supporting machine learning workloads, including training datasets, feature pipelines, and model output tables • Write production-grade SQL (Amazon Redshift) and manage query optimization to support rapidly growing business needs • Build instrumentation, monitoring, and alerting to guarantee data freshness, quality, and availability in production environments • Identify and implement improvements by automating manual tasks and reducing pipeline runtimes • Utilize AI-assisted developer tools (like Claude Code) daily to accelerate development and participate in design reviews and on-call rotations

About the role We are seeking a Senior Solutions Engineer to serve as a strategic technical leader within complex enterprise sales cycles. This role blends technical depth with commercial ownership — partnering closely with Sales to drive evaluation strategy, shape technical narratives, and win competitive opportunities. You will act as the technical quarterback for your deals, leading discovery, architecting API-driven solutions, and ensuring technical validation accelerates deal momentum. This role is well-suited for someone who has built a strong foundation in SaaS pre-sales and is ready to take expanded ownership in high-impact, enterprise environments. What you'll do - Deal Strategy: Own the technical strategy for enterprise sales opportunities from discovery through close. - Discovery: Lead structured discovery workshops across operational, technical, and executive stakeholders. - Architecture: Architect API-based integrations across OMS, WMS, TMS, and carrier ecosystems. - Validation: Design and execute evaluation plans that align technical validation with commercial milestones. - Presentation: Deliver executive-level demos and presentations that translate platform capabilities into measurable business outcomes. - Proof of Value: Lead POV engagements, including data analysis and ROI storytelling. - Risk Management: Identify and proactively manage technical risks that could impact deal progression. - Sales Partnership: Partner closely with Sales to influence competitive positioning and maintain deal momentum. - Handoffs: Collaborate with Implementation and Professional Services to ensure clean handoffs and executable commitments. - Enablement: Contribute to the evolution of pre-sales frameworks, demo strategy, and technical best practices. - Enterprise Experience: Proven track record supporting mid-market to enterprise B2B sales cycles with multiple stakeholders. - Technical Fluency: Strong understanding of APIs, integration patterns, and cloud-based platforms. - Problem Solving: Ability to translate complex operational challenges into structured technical solutions. - Communication: Exceptional skills in presenting to both technical teams and executive-level stakeholders. - Analytical Mindset: Ability to interpret operational data and contribute to building compelling business cases. - Drive: High degree of ownership, accountability, and internal drive. - Adaptability: Comfortable operating in fast-moving, ambiguous environments. Qualifications - Education & Experience: Bachelor’s degree and/or 6–10 years of related experience in a SaaS environment (Solutions Engineering, Technical Implementation, or Customer Success); or an equivalent combination of education and experience. - Supply chain, logistics, transportation, or e-commerce infrastructure is strongly preferred. - Computer Skills: Proficiency in basic office products (Google Workspace); experience with SaaS platforms in logistics/supply chain (WMS, OMS, TMS, Multi-Carrier Platforms); mastery of APIs and tools like Postman; and a demonstrated ability to learn new technology quickly. - Reasoning Ability: Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. - Language Skills: Ability to read/interpret technical documents and write professional correspondence. Ability to speak effectively before groups of customers or coworkers, - High degree of ownership, accountability, and internal drive. - Comfortable operating in fast-moving, ambiguous environments. - 25% travel required At Shipium, Employees enjoy full medical, dental & vision coverage (with 50% coverage for dependents), optional life insurance and long-term disability coverage, a 401(k) retirement plan, fully remote work-from-home options in 28* states, 8 paid weeks of parental leave, paid holidays annually, self-managed vacation time, sick & safety leave, and volunteer time off. Shipium is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you need reasonable accommodation because of a disability for any part of the employment process, please email Human Resources (hr@shipium.com) and let us know the nature of your request and your contact information. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and mentorships. Shipium makes hiring decisions based solely on qualifications, merit, and business. *Although based out of Seattle, WA, Shipium is 100% remote in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Michigan, Montana, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Washington & Wisconsin. Shipium participates in e-verify

• Lead post-implementation kick-offs to ensure a smooth transition and showcase expedited time to value for clients • Build a customer-centric environment to translate into long-term loyalty and be the open door for customer issues • Forecast renewals and identify expansion/upsell opportunities in collaboration with Sales • Use CSAT, NPS, and usage data to identify risks early and develop playbooks to resolve issues before they lead to churn • Collaborate with product and engineering teams to relay customer feedback

• Own the technical strategy for enterprise sales opportunities from discovery through close. • Lead structured discovery workshops across operational, technical, and executive stakeholders. • Architect API-based integrations across OMS, WMS, TMS, and carrier ecosystems. • Design and execute evaluation plans that align technical validation with commercial milestones. • Deliver executive-level demos and presentations that translate platform capabilities into measurable business outcomes. • Lead POV engagements, including data analysis and ROI storytelling. • Identify and proactively manage technical risks that could impact deal progression. • Partner closely with Sales to influence competitive positioning and maintain deal momentum. • Collaborate with Implementation and Professional Services to ensure clean handoffs and executable commitments. • Contribute to the evolution of pre-sales frameworks, demo strategy, and technical best practices.

About the role We are seeking a Senior Solutions Engineer to serve as a strategic technical leader within complex enterprise sales cycles. This role blends technical depth with commercial ownership — partnering closely with Sales to drive evaluation strategy, shape technical narratives, and win competitive opportunities. You will act as the technical quarterback for your deals, leading discovery, architecting API-driven solutions, and ensuring technical validation accelerates deal momentum. This role is well-suited for someone who has built a strong foundation in SaaS pre-sales and is ready to take expanded ownership in high-impact, enterprise environments. What you'll do - Deal Strategy: Own the technical strategy for enterprise sales opportunities from discovery through close. - Discovery: Lead structured discovery workshops across operational, technical, and executive stakeholders. - Architecture: Architect API-based integrations across OMS, WMS, TMS, and carrier ecosystems. - Validation: Design and execute evaluation plans that align technical validation with commercial milestones. - Presentation: Deliver executive-level demos and presentations that translate platform capabilities into measurable business outcomes. - Proof of Value: Lead POV engagements, including data analysis and ROI storytelling. - Risk Management: Identify and proactively manage technical risks that could impact deal progression. - Sales Partnership: Partner closely with Sales to influence competitive positioning and maintain deal momentum. - Handoffs: Collaborate with Implementation and Professional Services to ensure clean handoffs and executable commitments. - Enablement: Contribute to the evolution of pre-sales frameworks, demo strategy, and technical best practices. - Enterprise Experience: Proven track record supporting mid-market to enterprise B2B sales cycles with multiple stakeholders. - Technical Fluency: Strong understanding of APIs, integration patterns, and cloud-based platforms. - Problem Solving: Ability to translate complex operational challenges into structured technical solutions. - Communication: Exceptional skills in presenting to both technical teams and executive-level stakeholders. - Analytical Mindset: Ability to interpret operational data and contribute to building compelling business cases. - Drive: High degree of ownership, accountability, and internal drive. - Adaptability: Comfortable operating in fast-moving, ambiguous environments. Qualifications - Education & Experience: Bachelor’s degree and/or 6–10 years of related experience in a SaaS environment (Solutions Engineering, Technical Implementation, or Customer Success); or an equivalent combination of education and experience. - Supply chain, logistics, transportation, or e-commerce infrastructure is strongly preferred. - Computer Skills: Proficiency in basic office products (Google Workspace); experience with SaaS platforms in logistics/supply chain (WMS, OMS, TMS, Multi-Carrier Platforms); mastery of APIs and tools like Postman; and a demonstrated ability to learn new technology quickly. - Reasoning Ability: Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. - Language Skills: Ability to read/interpret technical documents and write professional correspondence. Ability to speak effectively before groups of customers or coworkers, - High degree of ownership, accountability, and internal drive. - Comfortable operating in fast-moving, ambiguous environments. - 25% travel required At Shipium, Employees enjoy full medical, dental & vision coverage (with 50% coverage for dependents), optional life insurance and long-term disability coverage, a 401(k) retirement plan, fully remote work-from-home options in 28* states, 8 paid weeks of parental leave, paid holidays annually, self-managed vacation time, sick & safety leave, and volunteer time off. Shipium is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you need reasonable accommodation because of a disability for any part of the employment process, please email Human Resources (hr@shipium.com) and let us know the nature of your request and your contact information. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and mentorships. Shipium makes hiring decisions based solely on qualifications, merit, and business. *Although based out of Seattle, WA, Shipium is 100% remote in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Michigan, Montana, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Washington & Wisconsin. Shipium participates in e-verify