Role Description As a Change Manager, you will be a driver of process and facilitator of efficient and compliant changes across InComm's technology landscape. In this role, you will impact the safekeeping of mission-critical systems and operations by ensuring that changes are carefully implemented. Our Change Management team holds a highly important position within our organization, and you will be interacting with all levels of our business including executive leadership. We are looking for a stellar communicator who thrives in a challenging and fast-paced corporate environment! Professional English Language skills are required. CLT. Fully Remote in Brazil. Benefits include health and dental insurance, meal and restaurant vouchers, fixed monthly stipend for internet and mobile expenses, InComm hardware/software, and annual bonuses! Responsibilities - Quickly obtain a high-level understanding of InComm’s IT technology landscape and how various platforms interact with one another to schedule changes that do not conflict with other changes causing unplanned outages. - Support internal customers with the preparation of change requests using the documented process and requirements. - Analyze change requests against the documented process to ensure all required details, artifacts, and pre-approvals are in place before approving for CAB meetings. - Oversee the Change Calendar by coordinating all change requests across different business calendars to align updates with business objectives and avoid deploying conflicting configuration items at the same time. - Create and maintain change maintenance windows on the Change Calendar, including those to signify business-critical periods such as month and quarter end and change blackout windows. - Track change request scheduled end times to ensure timely closure. - Assess the impact and risk of all changes on business operations using the process documentation. - Exercise discretion and independent judgement to make decisions that could impact InComm financially and reputationally. - Collaborate with all IT technology teams to ensure major projects adhere to plan, impacting InComm’s annual audits as Change Management is a key area of focus. - Provide after-hours on-call support, managed in a rotation approximately every 5 weeks. - Assist in the preparation of weekly, monthly, and quarterly reports on established metrics as required. - Assist in training and communicating the change management process to the IT user community as required. - Support internal and external audits as required. - Independently maintain and continuously update change process documentation, including detailed “how-to” guides, ServiceNow Knowledge Base articles, and email templates. - Drive process improvement and automation initiatives by streamlining approvals, risk scoring, template management, and reporting; continuously enhance workflows to support operational efficiency and organizational maturity. - Other duties as required. Qualifications - Bachelor’s degree required. - ITIL Foundation Certification preferred but not required; demonstrated awareness of ITIL Framework is required. - 2+ years’ experience in a professional environment required. - 3+ years’ experience in an IT/ITSM environment with direct change lifecycle exposure required. - ITSM platform experience preferred (e.g., ServiceNow, Jira, etc.). - Demonstrated knowledge of computer systems. - Strong Microsoft Office skills required. - Advanced Microsoft Excel skills required, including pivot tables, lookups, and macros. - Strong Power Automate & Power BI skills highly preferred. - Proven communication and stakeholder management skills; ability to influence without direct authority. - Ability to facilitate meetings with all levels of the business, including setting agendas, recording decisions, and tracking actions to closure. - Strong organizational skills, time management, and the ability to adapt to changing requirements. - Comfort with audit/compliance evidence requirements. - The ability to prioritize and negotiate without direct line authority is required. - Professional English Language skills are required. Benefits - Health and dental insurance. - Meal and restaurant vouchers. - Fixed monthly stipend for internet and mobile expenses. - InComm hardware/software. - Annual bonuses.

• Manage all talent acquisition efforts and lead hiring teams to source, screen, interview, and present offers to qualified candidates • Oversee performance management for team members; complete thoughtful performance reviews, provide feedback, and respond to performance support needs • Cultivate and maintain a positive team culture; plan proactive employee engagement initiatives and solve conflict interfering with the work environment • Train and onboard all new hires, ensuring new teammates ramp efficiently • Provide opportunities for learning and growth to all team members, acting as an advocate for their continued development • Provide effective downward communication through 1:1s and team meetings • Lead projects related to their team; thoroughly scope, creates timelines and resource needs, organize meetings, delegate tasks, collaborate cross-functionally, and provide upward and downward communication related to project goals, updates, and roadblocks • Manage the pipeline and workload for all team members, ensuring high performance across all team members • Own development, implementation, and changes to policies and procedures • Connect company-wide goals with department-level action items on a quarterly basis and steering department and individual contributor goals • Analyze data related to their area, produce valuable insights, and present to leadership • Act as the main point of contact for escalations and team member questions • Provide quality control and teachable opportunities to all team members

About the RoleAs a Strategic Engagement Manager within our Product & Technology organization, you will serve as a strategic liaison and the connective tissue between the AMP organization, our high-priority enterprise customers, and our global delivery partners. This is a non-technical, highly strategic enablement role designed to streamline execution, manage the rhythm of business, and maximize relationship health for AMP initiatives.In this role, you will not carry a commercial or sales quota. Instead, you will act as a dedicated advocate and an internal connector—collaborating directly with Delivery, Sales, and Product leadership to unlock new opportunities, synthesize market insights, and ensure absolute cross-functional accountability across our critical AMP accounts and partnerships. We are looking to speak to candidates who are based in Tysons, VA for our hybrid working model. Core Responsibilities - Help prepare for high-priority customer and partner meetings — crafting thoughtful briefings, coordinating input from internal stakeholders, and ensuring clear follow-up and accountability - Join customer and partner meetings acting as an advocate for the customer and a connector between the Delivery, Sales, and Product teams - Build a deep understanding of MongoDB’s strategic accounts, identifying patterns, opportunities, and challenges that inform company strategy - Proactively monitor customer and partner announcements, market developments, and industry signals to identify moments where MongoDB can re-engage strategically. Surface relevant insights to help initiate timely outreach to executive customer or partner stakeholders - Help define consistent reporting of ongoing projects, status and implementation What Success Looks Like - First 30 Days: Foundation & Alignment - Deep Product & Account Familiarity: Complete onboarding to deeply understand MongoDB's strategic accounts, partner ecosystem, and internal delivery workflows - Relationship Building: Establish strong working relationships with key stakeholders across Sales, Account Executives, Delivery, and Customer Success teams - Operational Baseline: Assume responsibility for tracking ongoing projects and start defining a consistent reporting structure for implementation status - First 90 Days: Operational Excellence - Meeting Readiness: Independently craft comprehensive briefing materials and coordinate internal stakeholder alignment for high-priority customer and partner meetings - Cross-Functional Orchestration: Serve as an active connector during client sessions, ensuring clear accountability and swift post-meeting follow-up - Market Intelligence: Establish a proactive monitoring cadence for partner announcements and industry signals, successfully identifying new strategic re-engagement windows - First Year: Strategic Impact - Reference & Partner Enablement: Successfully orchestrate the cross-functional coordination required to advance key strategic accounts into fully referenceable champions - Account Acceleration: Directly contribute to revenue and signing milestones by unlocking friction points, identifying patterns, and surfacing actionable insights within strategic accounts - Streamlined Reporting: Fully implement and maintain a predictable reporting framework that gives leadership complete visibility into ongoing project health and partner engagement Role Requirements - Experience: 3–5+ years owning strategic programs portfolios with direct accountability and cross-functional initiatives - Strategic Thinking & Problem Solving: Ability to structure and synthesize ambiguous information into clear insights and actionable recommendations - Customer Orientation: Deep empathy for customer needs and the ability to translate those into business outcomes - Executive Communication: Excellent written and verbal communication skills; proven ability to interact with senior executives and customers with polish and confidence - Collaboration & Influence: Strong stakeholder management skills with the ability to drive alignment across multiple teams - Bias for Action: Thrives in a fast-paced, dynamic environment and has a high sense of urgency to get things done - Technical & Market Acumen: Proficiency with Salesforce and Tableau for data tracking, combined with an interest in software/AI technology and the ability to leverage Generative AI tools for market research and executive briefings - Travel: Travel required to support customer and partner meetings About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273497304 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $115,000—$226,000 USD

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: Flywire is seeking a Technical Implementation Manager II to join our high-growth B2B vertical. In this role, you’ll serve as the strategic and technical lead on complex client implementations ensuring that our mid-market and enterprise clients see value from our platform fast. You’ll be hands-on with system integrations, data mapping, testing, payment workflows, and client training owning end-to-end implementation while influencing how we continue to scale. This is an ideal role for someone who is passionate about payments, software, and building great client experiences and wants to take the lead on some of Flywire’s most important B2B accounts. Key Responsibilities: - Own the full implementation lifecycle for assigned B2B clients, from kickoff to post-go-live handoff - Serve as the primary client contact for onboarding, providing technical guidance and project leadership - Configure and test the Flywire platform to support each client’s invoicing, payment, and reconciliation workflows - Lead integrations with client systems including NetSuite, Intacct, Salesforce, QuickBooks, and custom ERP/CRM platforms - Map data fields across systems and troubleshoot issues related to file formatting, syncing, tokenization, or payment routing - Conduct sandbox testing and validation, escalating blockers where needed - Deliver training, documentation, and consultative support to ensure clients are fully equipped to use the platform post-launch - Collaborate closely with Sales, Client Success, and Solutions teams to ensure alignment and continuity throughout the client lifecycle Qualifications Here's What We're Looking For: - BA/BS degree - 5+ years of proven experience Implementation at a SaaS company, preferably in payments or financial technology - Strong technical acumen and problem-solving skills: - APIs, SFTP, webhooks, JSON and SQL - ERP and CRM systems (NetSuite, Intacct, Salesforce, HubSpot, etc.) - Familiarity with payment gateways and tokenization concepts a strong plus - Working knowledge of Netsuite, Salesforce and other software development methodologies - Strong project management skills with the ability to handle multiple priorities. - Strong communicator: comfortable presenting to client leadership, writing documentation, and translating requirements across teams - In-depth knowledge of payment processing systems and integration methods. - Ability to work cross-functionally and adapt to a fast-paced environment. Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in. - Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Be a meaningful part in our success - every FlyMate makes an impact - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. The US base salary range for this full-time position is $90,000 - 100,000 and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. #LI-Remote