InComm Payments

Role Description In this role you'll own the cloud platform that every engineering team at InComm Benefits ships on. If it runs in production, it runs on infrastructure you're responsible for. This is hands-on technical leadership. - Write Terraform, debug production, and build automation that makes teams faster. - Set the direction for how we operate in the cloud. - Grow the platform engineering capability around you. - Comfortable using AI-assisted tooling. - Reports to the VP of Software Engineering and works across all engineering teams. - Collaborate regularly with InfoSec team members based in the US. Responsibilities - Build and run the platform. - Own our AWS infrastructure across multiple accounts and regions — reliability, cost, security posture, and developer experience. - Build self-service capabilities for product teams. - Standardize everything that should be standard. - Own disaster recovery as a practiced discipline. - Make observability a team sport. - Use AI-assisted tooling as a core part of operations. - Build agentic automation into the platform where it's safe. - Maintain engineering rigor. - Work alongside platform engineers to elevate their skills. - Translate complex infrastructure choices into simple narratives. - Raise infrastructure literacy across the organization. Qualifications - 12+ years in platform engineering, SRE, or cloud infrastructure. - Deep AWS production experience. - Comfortable across compute, networking, storage, identity, and cost. - Terraform fluency. - Experience with self-service CI/CD. - Reliability engineering experience. - Observability skills. - Security by default mindset. - Experience with AI-assisted operations. - Identity and access management knowledge. - Strong communication skills. Nice to Have - Experience in benefits, fintech, or regulated industries (SOC 2, HIPAA, PCI). - Microsoft Entra ID / Azure AD experience. - FinOps practice and cloud cost optimization at scale. - Experience building agentic AI systems for operational automation. Benefits - Equal employment opportunities (EEO) to all employees and applicants. - Eligible for the Employee Referral Bonus Program - Tier III.

Role Description We are looking for Data Management Coordinator professionals to join our team. This role is fully remote in Brazil (CLT) and offers an opportunity to work in a dynamic environment supporting critical data processes. We are seeking Data Management Coordinator professionals to join our team in fully remote positions based in Brazil (CLT). This role supports critical data processes and requires strong attention to detail, accuracy, and collaboration across multiple teams. While all coordinators will work within MDM processes, there are two distinct specializations : - Credit & Contract Administration – Responsible for managing the contract lifecycle, reviewing documentation for accuracy, performing credit checks, and ensuring proper data entry across multiple platforms. - Location & Administrative Maintenance – Focused on maintaining location data integrity, including new setups, updates, closures, and supporting special projects related to merchant and location administration. Both specializations play a key role in supporting operational excellence and require the ability to meet deadlines while delivering high-quality results. Responsibilities - Process assignments within standard timelines (2 business days) - Ensure accuracy and completeness of data in MDM systems - Collaborate with Sales, Account Management, and Finance teams - Track and report data metrics for compliance and performance - Credit & Contract Administration: - Review incoming contract documentation for discrepancies - Perform credit checks in accordance with company policy - Enter approved contracts into multiple systems - Maintain merchant documentation and follow up on pending agreements - Location & Administrative Maintenance: - Set up new locations and update existing records in MDM - Manage location name changes, moves, closures, and inactivations - Support special projects assigned by the Data Administration Team Qualifications - College degree preferred (not required) - Professional English communication skills - Strong Excel skills (VLOOKUP and report comparison functions) for MDM profile - Administrative experience and ORACLE knowledge for contract profile - Ability to learn quickly and work well in a team - Credit review experience is a plus Requirements - Detail-oriented with strong organizational skills - Ability to manage repetitive tasks efficiently - Comfortable working in fast-paced environments - Strong communication and problem-solving skills Benefits - 💻 Monthly internet/mobile allowance - 🍽️ Meal and food vouchers - 💸 Annual bonus - 🏥 Health and dental plan - 🛡️ Life insurance - 💼 Hardware provided - 🌐 100% remote

Role Description We are looking for a highly skilled Software Engineer to join our team. You will primarily be utilizing .NET Core, C#, SQL. We hire innovative software development professionals who can work well within a highly collaborative, agile team to develop high quality, testable software. Ideally, you will have a wide breadth of experience performing development in a .NET environment and developing integrations to third-party systems. This position is CLT and fully remote in Brazil. Responsibilities - Developing SaaS applications, including .NET APIs, and React applications - Working with our product organization to understand business requirements and objectives - Contributing to overall system architecture strategy and design - Leading by example and setting a high standard for code quality - Performing code and design reviews - Motivating an agile team and fostering collaboration and innovation across our development organization Qualifications - Required: - C# and the .NET Framework - Object-Oriented Programming - RESTful API development with ASP.NET WebAPI - Experience writing client-side JavaScript applications with frontend libraries - Knowledge of data access technologies like ADO.NET and ORM frameworks such as EF or Dapper - Experience with SQL Server - Strong knowledge of data structures and algorithms - Strong familiarity with design patterns and principles - Experience with unit testing and Test-Driven Development - Experience correcting performance bottlenecks and scaling a platform in a growing business - Willingness to dive into any challenge with a positive attitude; be a go-to resource for team members who need help - Works well in both team and individual development environments - Experience contributing to and iterating on Agile processes - Preferred: - BS or MS in Computer Science or related field - Git or other DVCS - Experience in consuming third-party web services - Experience working in CI/CD environments and contributing to deploy tooling - Azure development/deployment and configuration experience - Experience with Kubernetes, WAFs, App Services, Github Actions, and related technologies - Familiarity with mobbing and pair programming Benefits - Health and dental insurance - Meal and restaurant vouchers - Fixed monthly stipend for internet and mobile expenses - InComm hardware/software - Annual bonuses

Role Description As a Software Developer in Test, you will be responsible for supporting multiple teams in aggressive Agile environments and delivering automated testing scripts. The incumbent will be responsible for maintaining quality strategies, methodologies, industry standard best practices, and validation methods for all supported systems (Front end and Back end) within dev, test, UAT, and production environments. High level testing buckets will traverse numerous SDLC components and features such as performance, load, mobile and compliance standards. This position is CLT and Fully Remote in Brazil. Professional English communication skills are required. Responsibilities - Use Java, to create and maintain Automation scripts - Create Scripts and automate GUI tests across multiple real browser combinations using Cross browser testing tools like Selenium/Playwright. - Automate test cases for regression, integration, and functional testing using best practices. - Maintain quality for all supported systems within both test and production environments for both manual and automated testing - Prioritize test automation efforts and maintain proper balance for manual vs automated code coverage - Participate in code reviews, design discussions, and provide feedback to improve product quality. - Collaborate with team members to develop and maintain quality strategies, methodologies, as well as validation methods within a multi-tiered information technology environment across multiple cross functional teams including Dev, QA, UX, Marketing, Ownership and App Delivery/Support - Collaborate with team members to review assigned deliverables and determine work effort and timelines for delivering any proposed change; provide estimations for project and sprint level efforts - Consult with other 3rd party resources to ensure quality is met for proposed deliverables and that those deliverables meet expected implementation timelines - Integrate with, and manage as needed, offshore delivery partner programs - Work within an Agile environment to develop and maintain the following: - Automated Performance tests for both service layer and UI - Test Planning - Test Execution - Test Result Reporting - Defect Reporting - Automated Performance Testing - Automated Regression Testing - Production Deployment Validations - Develop quality assurance documentation to ensure all sprint deliverables are accomplished while adhering to InComm’s quality development and execution standards - Use database queries (for filling and updating the cache) to highly optimize SQL performance queries - Analyze code issues by finding root cause using SPLUNK - Analyze test results, identify bugs, and report defects with clear documentation. - Identify and implement quality goals, strategies, and scheduling for all deliverables - Identify and report potential quality risks to the team and department - Establish standards and procedures to ensure quality - Execute quality test efforts and roll out QA SOPs into test methodology lifecycles - Create and maintain automated projects for both Service Layer and UI; - On staff for production implementation and support during off hours IT maintenance windows - Prepare quality assurance status updates, daily metrics reporting including C-Suite delivery - Execute all day-to-day quality project related activities - Confer with team members to coordinate technical advice and resolve problems - Coordinate and respond to requests for change - Monitor results against technical specifications - Develop and maintaining quality documentation - Develop and maintain document standards for ongoing quality efforts - Develop and distribute result documentation to all applicable stakeholders - Specific duties may vary depending upon departmental requirements Qualifications - An Associate Degree, Technologo (Technologist) Degree and/or Bachelor’s degree in computer science, Information Technology, Engineering, or related field required - 3+ years of test automation development experience using Selenium, Appium and Java - 3+ years of software quality assurance experience supporting both whitebox and blackbox validations within a web based multi-tiered environment - Experience with the following tools and technologies such as Microsoft .Net - Hands-on experience with Test frameworks like nUnit and/or xUnit - Hands-on experience with UI automation tools like Selenium WebDriver, Playwright or Cypress. - Experience testing REST APIs using Postman, SoapUI, RestSharp or similar tools. - Experience working with Azure DevOps, Git, Jenkins, or other CI/CD tools. - Basic understanding of Docker and containerized applications (preferred) - Experience testing Mobile Applications (Both iOS and Android) - Demonstrated experience creating and maintaining quality assurance policies, procedures, strategies, and methodologies - Experience automating service layer methods using SoapUI - Experience developing code within Visual Studio, Eclipse or other IDEs - Professional English communication skills are required Benefits - Health and dental insurance - Meal and restaurant vouchers - Fixed monthly stipend for internet and mobile expenses - InComm hardware/software - Annual bonuses

Role Description As part of a dynamic and growing local team, the Digital Manager is responsible for handling customer service, assisting with product set ups and operations for local and international gift card product vendors that have partnered with InComm. You will work closely with all members of the team as well as having contact with our local and international colleagues and suppliers. Responsibilities - Managing customer service queries from various digital channels. - Address day-to-day requests from card partners, channels & wider internal teams in relation to digital operations. - Develop and deliver weekly, monthly, and quarterly reports covering sales performance, promotional activity, and compliance/regulatory requirements. - Collaborate with a wide variety of functional areas such as Sales, IT, Finance, Marketing, product counterparts in US and Operations to develop and provide all information that is required in order to set up and launch products in InComm distribution channels for digital gift cards. - Work with Marketing and Retail teams to ensure that the assigned products are correctly communicated to the market. - Work with Account Management teams to obtain the broadest retail distribution possible for assigned partners and products. - Manage message delivery to retailers including development of pitch deck materials and presentations, etc. - Act as a secondary escalation point for AUNZ Digital Operations including: - Uploading inventory & forecasting by liaising with partners. - Completing customer support queries which may include troubleshooting card errors and/or refunds. - Addressing any outages and or maintenance issues with channels or product partner. - Co-ordinating new product set up with assistance from InComm Digital Solutions US team. - Utilise best practices and work on continual process improvements. Use and update tools to enable effective work flow, reduce duplication and improve access to information. - Understand sales and available industry research and recommend ideas to increase sales, distribution, product mix, product offerings, margin, etc. - Other tasks and responsibilities as assigned. Qualifications - Highly organised with demonstrated knowledge of project management. - Willingness to learn and ambition to be successful. - Efficient and proactive. - Confident communicator & ability to interact at any level. - Highly organized, attention to detail and ability to manage several tasks simultaneously. - Willingness to take ownership and ability to drive projects from end to end. - Ability to work equally well independently or part of a team and able to prioritise tasks. - Sociable and able to quickly build rapport both internally and with business partners. - Highly proficient with Microsoft Office (Word, PowerPoint, Excel, Project) and quick to pick up other business systems. - Ability to work under pressure and meet deadlines in an ever changing, dynamic business environment. - University degree plus minimum of two years related experience or an equivalent combination of education and experience. Requirements - InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. - This position is eligible for the Employee Referral Bonus Program-Tier I.

Role Description We are seeking a skilled Zscaler Engineer with a background in networking and security to design, implement, and manage Zscaler cloud security solutions. The ideal candidate will have a working knowledge of Palo Alto Networks and Cisco firewalls to ensure robust network security postures for our organization and clients. CLT and fully remote position. Must reside in Brazil. Benefits include: - Health and dental insurance - Meal and restaurant vouchers - Fixed monthly stipend for internet and mobile expenses - Company-issued device Responsibilities - Zscaler Implementation: Deploy, configure, and optimize Zscaler solutions (ZIA, ZPA, ZCC, and ZDX) to enforce zero-trust security policies and enable secure access to applications. - Firewall Management: Configure and manage Palo Alto Networks and Cisco firewalls with a working knowledge to enforce security policies, perform threat prevention, and ensure network segmentation. - Network Security: Monitor and troubleshoot network security issues, ensuring compliance with industry standards and best practices. - Policy Optimization: Develop and fine-tune security policies across Zscaler and firewalls to align with business needs and security requirements. - Incident Response: Investigate and respond to security incidents as an SME for Zscaler and firewalls. - Documentation & Training: Create detailed technical documentation and provide training to internal teams on Zscaler and related technologies. - Collaboration: Work closely with network, security, and application teams to integrate Zscaler solutions into existing infrastructure. - Stay Current: Keep abreast of emerging threats, industry trends, and advancements in Zscaler, Palo Alto, Cisco, and related technologies. Qualifications - Education: Associate Degree, or, Technologo (Technologist) Degree, or higher preferred. - Experience: - 5+ years of experience in networking and security engineering. - 2+ years of hands-on experience with Zscaler (ZIA, ZPA, ZCC, and ZDX). - Proven working knowledge in configuring and managing Palo Alto Networks firewalls (PA and VM-Series, Panorama). - Proven working knowledge in configuring and managing Cisco firewalls. - Certifications (preferred): - Zscaler Certified Cloud Professional - Private Access (ZCCP-PA). - Zscaler Certified Cloud Professional - Internet Access (ZCCP-IA). - Palo Alto Networks Certified Network Security Administrator (PCNSA). - Cisco Certified Network Associate (CCNA). - Technical Skills: - Deep understanding of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF). - Proficiency in firewall policy management, NAT, VPN, and threat prevention. - Familiarity with Cisco ISE for 802.1X, TACACS+, and guest access solutions. - Familiarity with cloud security concepts and SASE (Secure Access Service Edge) frameworks. - Knowledge of scripting (Python, Bash) for automation is a plus. - Soft Skills: - Strong problem-solving and analytical skills. - Excellent communication and collaboration abilities. - Ability to work independently and manage multiple priorities in a fast-paced environment. Preferred Qualifications - Experience with other SASE or SSE platforms (e.g., Prisma Access). - Knowledge of cloud platforms (AWS, Azure, GCP, OCI) and their security controls. - Familiarity with SIEM tools (e.g., Splunk, Exabeam) and endpoint security solutions. - Previous experience in a customer-facing or consulting role. Benefits - Health and dental insurance - Meal and restaurant vouchers - Fixed monthly stipend for internet and mobile expenses - Company-issued device

Role Description The ERP Business Analyst II is a key technical resource within the Systems Support division of IT Finance & Accounting Support Services. This role serves as the bridge between the Customer Advocacy team and technology teams, translating accounting and financial requirements into clear technical specifications, determining appropriate technical pathways, and coordinating engagements across partnering IT teams. This role ensures financial systems, data pipelines, and reporting platforms accurately support accounting principles, compliance needs, and business decision-making. Responsibilities - Serve as a technical liaison, building strong partnerships with IT Development and Support teams to collaboratively resolve issues and deliver enhancements. - Review and analyze business requirements from the Customer Advocacy division and write clear user stories, acceptance criteria, and functional specs. - Document system data flows, dependencies, and integration points to strengthen knowledge continuity across the team. - Translate accounting concepts (GL, AP/AR, revenue recognition, accruals) into system and data requirements. - Analyze and validate financial data for accuracy, completeness, and integrity. - Support testing, UAT, and defect resolution for finance systems. - Partner with engineering and data teams on system enhancements and integrations. - Ensure solutions align with internal controls and ESS leadership objectives and keys results. - Maintain high standards of system performance, documentation accuracy, and customer responsiveness to ensure smooth financial and accounting operations. - Contribute to a culture of continuous learning through knowledge sharing, process refinement, and proactive skill development. Qualifications - Strong understanding of finance and accounting principles. - Ability to interpret business requirements and convert them into clear technical actions. - Technical literacy (SQL, APIs, data flows, integrations). - Strong analytical and troubleshooting skills with a focus on accuracy and long‑term solutions. - Experience writing user stories and technical requirements. - Effective communication skills and the ability to partner with cross‑functional IT and Finance teams. - Attention to detail in documentation, tracking, and process adherence. Benefits - Health and dental insurance. - Meal and restaurant vouchers. - Fixed monthly stipend for internet and mobile expenses. - InComm hardware/software. - Annual bonuses. - All positions are CLT. Company Description When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. We anticipate developing future leaders for our teams in Brazil!

Role Description A área de marketing da Todo está em crescimento há 12 meses. Hoje, a área atua estrategicamente no âmbito comercial, com foco na geração de oportunidades (sendo responsável por mais de 60% dos contratos gerados em 2020) e na construção da marca no mercado nacional. Estamos em expansão e precisamos de alguém para nos ajudar nessa jornada! - Propor, implementar e acompanhar o desenvolvimento de ações dos planos de marketing; - Gestão de cronograma e pautas de acordo com as entregas da área; - Criação e operacionalização de ações, comunicações e demais atividades; - Coordenar e revisar textos para publicação nas comunicações externas (posts em redes sociais, e-mail marketing, peças publicitárias, textos para sites e roteiros para vídeos internos) acompanhando todas as ações do núcleo de conteúdo; - Apoio dos demais processos, rotinas e projetos da área; - Propor melhorias de processos e de ferramentas que gerem melhores resultados para o setor. Qualifications - Formação em Publicidade, Comunicação Organizacional, Jornalismo ou Relações Públicas; - Ter pelo menos 3-5 anos de experiência em áreas de marketing e comunicação; - Experiência na elaboração e revisão de textos para comunicação interna e externa e em gerenciamento de mídias sociais, especialmente LinkedIn e comunicação digital; - Ter conhecimento com funis de marketing, ABM e inbound Marketing; - Habilidades de comunicação escrita e verbal; - Domínio de ferramentas como: Canva, Photoshop, Pacote Office, Uso de IA, Google Analytics, Google Ads, RD Station, Facebook Ads, etc.; Benefits - Seguro saúde e odontológico; - Vale-refeição e alimentação; - Bolsa mensal fixa para despesas de internet e celular; - Hardware/software InComm; - Bônus anuais; - Todas as posições são CLT. Company Description Quando você pensar na InComm Payments, pense em tecnologia inovadora de pagamentos. Fomos fundados há mais de 30 anos e continuamos a ser pioneiros na indústria de pagamentos (FinTech). Desde a nossa criação estamos em continuo crescimento e somos uma equipe de mais de 3.000 funcionários em mais de 34 países ao redor do mundo. Possuímos mais de 400 patentes técnicas globais e uma rede que inclui mais de 525.000 pontos de distribuição no varejo que apontam para nossa experiência no setor. A InComm Payments está altamente focada em nosso pessoal e em seu crescimento, e trabalhamos duro para tornar a sua carreira significativa e gratificante. Valorizamos a inovação, a qualidade, a paixão, a integridade e a responsabilidade em tudo o que fazemos e procuramos pessoas excelentes para se juntarem à nossa equipa à medida que avançamos em direção a um futuro muito brilhante. Antecipamos o desenvolvimento de futuros líderes para nossas equipes no Brasil!

Role Description As a Change Manager, you will be a driver of process and facilitator of efficient and compliant changes across InComm's technology landscape. In this role, you will impact the safekeeping of mission critical systems and operations by ensuring that changes are carefully implemented. Our Change Management team holds a highly important position within our organization, and you will be interacting with all levels of our business including executive leadership. We are looking for a stellar communicator who thrives in a challenging and fast-paced corporate environment! - Must have the ability to quickly obtain a high-level understanding of InComm’s IT technology landscape and how various platforms interact with one another to schedule changes that do not conflict with other changes causing unplanned outages. - Support internal customers with the preparation of change requests using the documented process and requirements. - Analyze change requests against the documented process to ensure all required details, artifacts and pre-approvals are in place before approving for CAB meetings. - Oversee the Change Calendar by coordinating all change requests across different business calendars. - Create and maintain change maintenance windows on the Change Calendar including those to signify business critical periods such as month and quarter end and change blackout windows. - Track change request scheduled end times to ensure timely closure. - Assess the impact and risk of all changes on business operations using the process documentation. - This role must exercise discretion and independent judgement to make decisions that could impact InComm financially and reputationally. - Collaborates with all IT technology teams to ensure major projects adhere to plan. - After hours’ on-call support is required and is managed in a rotation, approximately every 5 weeks. - Assist in the preparation of weekly, monthly, and quarterly reports on established metrics as required. - Assist in training and communicating the change management process to the IT user community as required. - Assist as needed to support internal and external audits as required. - Independently maintain and continuously update change process documentation. - Drive process improvement and automation initiatives by streamlining approvals, risk scoring, template management, and reporting. - Other duties as required. Qualifications - Bachelor’s degree required. - ITIL Foundation Certification preferred but not required; however, demonstrated awareness of ITIL Framework is required. - 2+ years’ required in a professional environment. - 3+ years’ required in an IT/ITSM environment with direct change lifecycle exposure. - ITSM platform experience preferred, i.e., ServiceNow, Jira, etc. - Demonstrated knowledge of computer systems. - Strong Microsoft Office skills required. - Advanced Microsoft Excel skills required including pivot tables, lookups, and macros. - Strong Power Automate & Power BI skills highly preferred. - Proven communication and stakeholder management skills; ability to influence without direct authority. - Ability to facilitate meetings with all levels of the business including setting agendas, recording decisions, and tracking actions to closure. - Strong organizational skills, time management, and the ability to adapt to changing requirements is required. - Strong organization, time management, and adaptability; comfort with audit/compliance evidence requirements. - The ability to prioritize and negotiate without direct line authority is required. - Professional English Language skills are required. Requirements - Professional English Language skills are required. - This team works a 11:00am BRT - 8:00pm BRT daily schedule. - CLT. Fully Remote in Brazil. Benefits - Health and dental insurance. - Meal and restaurant vouchers. - Fixed monthly stipend for internet and mobile expenses. - InComm hardware/software. - Annual bonuses!

Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity As part of a dynamic and growing local team, the Digital Operations Coordinator is responsible for handling customer service, assisting with product set ups and operations for local and international gift card product vendors that have partnered with InComm. You will work closely with all members of the team as well as having contact with our local and international colleagues and suppliers. Responsibilities - Managing customer service queries from various digital channels. - Address day-to-day requests from card partners, channels & wider internal teams in relation to digital operations. - Develop and deliver weekly, monthly, and quarterly reports covering sales performance, promotional activity, and compliance/regulatory requirements. - Collaborate with a wide variety of functional areas such as Sales, IT, Finance, Marketing, product counterparts in US and Operations to develop and provide all information that is required in order to set up and launch products in InComm distribution channels for digital gift cards - Work with Marketing and Retail teams to ensure that the assigned products are correctly communicated to the market - Work with Account Management teams to obtain the broadest retail distribution possible for assigned partners and products - Manage message delivery to retailers including development of pitch deck materials and presentations, etc. - Act as a secondary escalation point for AUNZ Digital Operations including - Uploading inventory & forecasting by liaising with partners - Completing customer support queries which may include troubleshooting card errors and/or refunds - Addressing any outages and or maintenance issues with channels or product partner - Co-ordinating new product set up with assistance from InComm Digital Solutions US team - Utilise best practices and work on continual process improvements. Use and update tools to enable effective work flow, reduce duplication and improve access to information - Understand sales and available industry research and recommend ideas to increase sales, distribution, product mix, product offerings, margin, etc. - Other tasks and responsibilities as assigned Qualifications - Highly organised with demonstrated knowledge of project management - Willingness to learn and ambition to be successful - Efficient and proactive - Confident communicator & ability to interact at any level - Highly organized, attention to detail and ability to manage several tasks simultaneously - Willingness to take ownership and ability to drive projects from end to end - Ability to work equally well independently or part of a team and able prioritise tasks - Sociable and able to quickly build rapport both internally and with business partners - Highly proficient with Microsoft Office (Word, PowerPoint, Excel, Project) and quick to pick up other business systems. - Ability to work under pressure and meet deadlines in an ever changing, dynamic business environment - University degree plus minimum of two years related experience or an equivalent combination of education and experience InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus Program-Tier I #LI-WS1 #LI-Remote