Splitero

• Own first-line review of inbound bug reports and operational issues: reproduce, investigate, validate, and gather context before anything reaches a PM or engineer. • Filter out false positives and work-as-designed reports; route validated issues to engineering with complete, well-formed tickets. • Assemble fast fact bases for material issues (scope, duration, affected records) to support PM/director impact decisions. • Meet and report on response-time SLAs to operations; speed is a core deliverable of this role. • Build and run a product enablement program to support the operations org. Cover release training, documentation, change communications, and adoption follow-up with operational stakeholders. • Own the distinction between shipped and landed. Verify adoption after launch and close gaps at the source with support from analytics and engineering teams. • Convert recurring false-positive and confusion patterns into targeted training interventions and provide actionable feedback to the product and engineering teams to enhance internal and external user experiences. • Instrument the intake system: every report categorized (bug/training gap/product gap/config), trended, and published. • Support confirming the definition-of-done gates in the release process: tracking requirements, enabling readiness, and monitoring new features throughout the release phases. • Deliver recurring feedback reports that feed roadmap planning. In this role, you are the systematic voice of the field of internal users, partners, and homeowners using our platform. • Extend the existing project management tools and workflows for intake, triage, and enablement layers. Evaluate and build on the rails already in place while looking at what future success looks like. • Run product team operating cadences tied to delivery: QBR preparation, delivery handoffs, and roadmap tooling. • Design the function to scale. Documented, measurable, and ready to split into dedicated support and enablement roles as the company grows.

• This is a new, high-impact position responsible for building and leading the company's licensing and compliance program from the ground up. • As Director of Licensing and Compliance, you will own the full lifecycle of state lending and MLO licensing, including new license acquisition, drive examination readiness, and establish the operational playbooks that scale with the business. • Lead the preparation and submission of new state lending license applications, including corporate entity applications, across target jurisdictions. • Manage the full application lifecycle: gathering corporate documentation, drafting responses to supplemental requests, coordinating surety bonds and financial statements, and shepherding applications through approval. • Evaluate new-state entry requirements and advise the General Counsel on timelines, costs, and regulatory considerations for market expansion. • Build and maintain relationships with state regulators to facilitate efficient application processing. • Design, implement, and manage the end-to-end process for maintaining state lending licenses across all active jurisdictions. • Monitor state regulatory requirements and ensure timely renewals, amendments, and filings (including NMLS submissions). • Track and maintain records for all company and branch licenses. • Oversee the licensing, registration, and ongoing maintenance of Mortgage Loan Originator (MLO) licenses. • Manage MLO onboarding and offboarding workflows, including sponsorship, background checks, and continuing education tracking. • Serve as the primary point of contact for MLO licensing inquiries and escalations. • Lead preparation for state regulatory examinations, including document gathering, internal readiness reviews, and coordination across departments. • Track examination findings, coordinate remediation efforts, and implement corrective actions. • Build and maintain playbooks for annual state reporting obligations, including MCRs, MSRs, and other jurisdiction-specific filings. • Develop standardized processes, checklists, and calendars to ensure consistent, timely compliance across all licensed states. • Document procedures in a manner that supports scalability and knowledge transfer. • Establish the foundational infrastructure for the licensing and compliance function, including vendor relationships, technology tools, and internal workflows. • Develop KPIs and reporting to give leadership visibility into licensing status, examination outcomes, and compliance health. • Identify and recommend process improvements and automation opportunities.

• Own the bi-weekly sprint planning process and provide regular delivery visibility to the engineering team. You lead stand-ups as the team's main point of contact for workload, in collaboration with engineering leaders. • Own the backlog and specs for the business platform: Salesforce workflows, document handling and processing, and new product tooling that delivers operational efficiencies and excellent user experiences • Partner daily with the Salesforce engineering team on scoping, sequencing, and delivery through the standard release process • Coordinate rollouts with the Product Operations Manager. Every release is paired with enablement, instrumentation, and an operations handoff that tracks adoption, success, and ongoing need assessments. • Run structured intake for feature requests across underwriting, servicing, funding, and compliance to turn raw requests into scoped, prioritized, transparent work, both from operational teams and product leadership. • Serve as the day-to-day product contact for operations leads and the point of contact for engineering delivery and support. • Say no credibly: manage competing priorities from a large stakeholder group with data and clear trade-offs rather than first-come, first-served. • Spend time where the work happens to understand processing, underwriting, closing, servicing, and funding workflows well enough to spot what stakeholders don't ask for. • Define success metrics per initiative (cycle time, throughput, error rates) and report on realized impact, not delivery • Feed triage and adoption data from the Product Operations Manager into backlog priorities. • Ensure all platform changes go through the standard deployment and enablement process to protect the integrity of integrations across Salesforce and the core web platform. • Define and track the team's success metrics: ops throughput per head, workflow cycle times, request turnaround, and platform adoption. • Partner with the Product Operations Manager and Analytics on instrumentation to measure platform impact rather than assert it.

• Own the bi-weekly sprint planning process and engineering delivery visibility. You lead stand-ups as the team's main point of contact for workload, in collaboration with engineering leaders. • Own specs, backlog, and sprint-level product decisions across the homeowner funnel, portal, and post-close experience. • Ship with the product engineering and design team in a tight build-measure-learn loop. • Own acceptance criteria and launch coordination for homeowner-facing releases, including instrumentation as the definition of done. • Run the experimentation cadence on the acquisition funnel: hypotheses, tests, and analysis in partnership with Analytics, Marketing, and technical team leads. • Diagnose drop-off and friction across the application journey and prioritize fixes by conversion impact. • Support new-state launches, including eligibility, disclosures, and state-specific flow variations, in collaboration with legal and compliance. • Talk to homeowners and homeowner-facing teammates to run a discovery that feeds the roadmap with real customer problems. • Partner with design on usability work and with the Product Operations Manager on field feedback from operations. • Represent the homeowner's perspective in trade-off conversations while balancing down-funnel operational impact.

• Own the end-to-end lifecycle marketing strategy across the homeowner journey. • Design and build customer journeys, segmentation strategies, testing roadmaps, and personalization initiatives — including funnel-stage nurtures and reactivation programs for aged and lost leads. • Develop lifecycle messaging frameworks, email content, templates, and campaign briefs. • Manage day-to-day lifecycle programs, campaign calendars, and optimization efforts. • Define KPIs, reporting, and experimentation frameworks that measurably improve conversion and lead-to-fund velocity. • Design personalized programs within fair-lending and compliance guardrails. • Partner with Marketing, Product, Sales, Operations, Analytics, and Engineering on cross-functional initiatives. • Serve as the lifecycle platform subject-matter expert, partnering with the MarTech PM on journey architecture, data governance, audience strategy, and reporting.

• Prospecting, outbound calling, and responding to incoming inquiries from potential brokers • Leading all communications with prospective brokers, including perfecting pitch calls, with the goal of turning leads into partners • Collaborate with legal to perform background checks on prospective brokers, ensuring Splitero performs its proper due diligence • Onboard all new brokers by developing, scheduling, and leading training • Serve as the primary point of contact for all onboard brokers by answering questions, ensuring Splitero receives documentation for homeowners, and regularly reporting the status of opportunities • Create processes and communication templates to be used by our production, focusing on providing an informative white-glove experience • Create a scalable feedback loop between brokers and the internal production team to identify areas for improvement • Own cross-functional projects from scope to execution to increase efficiency and improve the broker experience - all with the support of leadership and collaboration from Production, Finance, Marketing, Product, Engineering, and Legal • Collaborate with Product & Engineering to develop an external Wholesale portal to be used by our broker partners

Role Description As a Manager of Processing at Splitero, you'll lead a team of high-performing processors who are committed to helping homeowners access their equity through our HEI product. You'll own the full performance management lifecycle for your team: from hiring and onboarding to coaching, pipeline oversight, and data-driven decision-making. This role is for a leader who is energized by developing people, running a tight operation, and making a measurable impact on the business. - Manage all talent acquisition efforts and lead hiring teams to source, screen, interview, and present offers to qualified candidates. - Oversee all performance management for team members, including coaching conversations, formal coaching plans, and PIPs, ensuring proper alignment with People Ops and leadership before any formal action is initiated. - Cultivate and maintain a positive team culture; plan proactive employee engagement initiatives and solve conflict interfering with the work environment. - Train and onboard all new hires to ramp efficiently, and provide ongoing opportunities for learning and growth, acting as an advocate for every team member’s continued development. - Lead projects related to their team; thoroughly scope, create timelines and resource needs, organize meetings, delegate tasks, collaborate cross-functionally, and provide upward and downward communication related to project goals, updates, and roadblocks. - Manage the pipeline and workload for all team members, ensuring high performance across all team members. - Partner with and direct the Processing Team Lead on daily pipeline execution, file reallocation, and onboarding, maintaining clear separation between Team Lead coaching responsibilities and manager-owned performance actions. - Own development, implementation, and changes to policies and procedures. - Connect company-wide goals with department-level action items on a quarterly basis and steering department and individual contributor goals. - Analyze data related to their area, produce valuable insights, and present to leadership. - Act as the main point of contact for escalations and team member questions, providing quality control and teachable opportunities across the team. - Conduct regular call listening audits to assess communication quality, condition request clarity, and homeowner experience, using findings to coach and develop individual processors. The on target earnings for this position is $120,000 - $145,000, inclusive of a base salary and commissions based on team performance. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. Qualifications - 4+ years of experience in loan processing. - 2+ years of experience managing a high-performing team. - Proven history of successfully managing projects from ideation to execution. - Ability to write effective policies and procedures. - Ability to manage performance, resolve conflict, and give feedback to underperforming team members. - Ability to manage change effectively through upward and downward communication. - Demonstrated leadership skills, including the ability to have constructive conversations, set and meet deadlines, proactively communicate challenges and changes within your department, and relay information to all levels of management on a regular cadence. - Ability to make data-driven decisions. - A team-first mentality with a genuine enthusiasm for fast-paced environments. You embrace change with resiliency and bring positivity and inclusivity to everything you do. Benefits - OneTeam Culture - We foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued. - Generous Resources - In addition to a solid tech stack, and access to any WeWork location, you will receive a monthly cell and internet stipend. - Premium Healthcare - We offer comprehensive healthcare plans for you and your family, which employees are eligible for on their first day. - Flexible PTO and Parental Leave - We offer a generous PTO and encourage employees to take time off to recharge.

• Educate homeowners about Splitero's Home Equity Investment by explaining our terms and how it differs from traditional financing options. • Respond to homeowner questions, listen to their needs and concerns, and provide accurate information. • Manage a pipeline of multiple homeowners through the entire transaction process, from initial inquiry to closing, ensuring a smooth and efficient experience. • Work collaboratively with Processors and other team members, contributing to a team-oriented environment and supporting the overall goals of Splitero. • Utilize a comprehensive tech stack to track homeowner statuses and interactions, collaborate with team members, and manage homeowner data. • Ensure all interactions and transactions align with Splitero’s policies and procedures and mortgage industry best practices.

• Lead the Underwriting, Processing, and Closing functions to consistently drive revenue through achievement of origination, quality, velocity, and homeowner experience goals while ensuring operational excellence across the production funnel. • Manage and develop a team of production leaders, building manager capability in performance management, coaching, resource planning, accountability, and employee development, creating a culture where managers effectively drive individual contributor performance, efficiency, and ownership. • Establish clear operational goals and performance expectations that align daily team activities with broader company objectives. Monitor key production metrics, identify trends and operational bottlenecks, and proactively implement solutions to improve outcomes. • Drive continuous improvement initiatives that increase production capacity, reduce operational friction, and enhance team effectiveness. Develop scalable processes, workflows, and operating models that enable individual contributors to handle greater volume with increased independence and efficiency. • Lead change management initiatives across production operations, ensuring teams successfully adopt new processes, technologies, policies, and organizational changes while maintaining performance and engagement. • Leverage data and analytics to forecast production performance, evaluate team capacity, identify operational risks, and inform strategic decision-making. Regularly present insights, recommendations, and performance updates to executive leadership. • Own Salesforce reporting and production analytics, partnering with Product and other stakeholders to develop dashboards, reporting frameworks, and operational visibility that support decision-making and business performance. • Own investment risk policy execution, including underwriting guideline updates, exception authority governance, and operational implementation of evolving business and risk strategies. • Execute workforce planning and organizational design strategies in partnership with Finance and People Operations to ensure appropriate staffing levels, leadership coverage, and scalability.

• Lead and support a team responsible for producing accurate, timely, and high-quality underwriting decisions • Hands-on coaching and performance management for team members • Shape team operations through clearer processes and ongoing improvements • Partner with Processing and People Ops to ensure smooth workflow • Accountable for driving quality and meeting underwriting standards • Oversee performance management and complete performance reviews • Cultivate a positive team culture and engage employees • Train and onboard new hires • Manage team projects and organize meetings • Analyze data and produce valuable insights for leadership • Manage and coach to underwriting quality KPIs