Flywire logo
Flywire

Delivering the most important & complex payments.

Technical Implementation Manager II

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2011H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

7 days ago

Salary

$90K - $100K / year

Seniority

Senior

English

Job Description

Technical Implementation Manager II

Flywire

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: Flywire is seeking a Technical Implementation Manager II to join our high-growth B2B vertical. In this role, you’ll serve as the strategic and technical lead on complex client implementations ensuring that our mid-market and enterprise clients see value from our platform fast. You’ll be hands-on with system integrations, data mapping, testing, payment workflows, and client training owning end-to-end implementation while influencing how we continue to scale. This is an ideal role for someone who is passionate about payments, software, and building great client experiences and wants to take the lead on some of Flywire’s most important B2B accounts. Key Responsibilities: - Own the full implementation lifecycle for assigned B2B clients, from kickoff to post-go-live handoff - Serve as the primary client contact for onboarding, providing technical guidance and project leadership - Configure and test the Flywire platform to support each client’s invoicing, payment, and reconciliation workflows - Lead integrations with client systems including NetSuite, Intacct, Salesforce, QuickBooks, and custom ERP/CRM platforms - Map data fields across systems and troubleshoot issues related to file formatting, syncing, tokenization, or payment routing - Conduct sandbox testing and validation, escalating blockers where needed - Deliver training, documentation, and consultative support to ensure clients are fully equipped to use the platform post-launch - Collaborate closely with Sales, Client Success, and Solutions teams to ensure alignment and continuity throughout the client lifecycle Qualifications Here's What We're Looking For: - BA/BS degree - 5+ years of proven experience Implementation at a SaaS company, preferably in payments or financial technology - Strong technical acumen and problem-solving skills: - APIs, SFTP, webhooks, JSON and SQL - ERP and CRM systems (NetSuite, Intacct, Salesforce, HubSpot, etc.) - Familiarity with payment gateways and tokenization concepts a strong plus - Working knowledge of Netsuite, Salesforce and other software development methodologies - Strong project management skills with the ability to handle multiple priorities. - Strong communicator: comfortable presenting to client leadership, writing documentation, and translating requirements across teams - In-depth knowledge of payment processing systems and integration methods. - Ability to work cross-functionally and adapt to a fast-paced environment. Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in. - Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Be a meaningful part in our success - every FlyMate makes an impact - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. The US base salary range for this full-time position is $90,000 - 100,000 and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. #LI-Remote

Related Categories

Related Job Pages

More Manager Jobs

feld.energy logo

Project Manager, Grid Connection & Grid Inquiries

feld.energy

Wir ermöglichen Landwirten, nachhaltige Energie zu erzeugen, ohne die Landwirtschaft zu opfern

Manager7 days ago
Full TimeRemoteTeam 11-50Since 2024H1B No Sponsor

• You will independently submit grid inquiries to distribution system operators as Project Manager (m/f/d) for grid connections and keep them reliably on track — whether via SNAP, by email, or through the respective portals. • As the central point of contact, you will coordinate and manage communication with grid operators and technical service providers confidently and solution-oriented. • You ensure transparency by maintaining and thoroughly documenting all grid inquiries in the CRM system. • You will assess and compare different feed-in options professionally, for example voltage levels or potential grid connection points. • You actively contribute to the technical and commercial evaluation of grid connection offers and support well-founded decision-making. • You help shape the development of a scalable grid process — from standardization to automation. • You work closely with project development, engineering, and procurement to ensure smooth interfaces.

Germany
Carlisle Construction Materials logo

General Manager

Carlisle Construction Materials

Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications.

Manager7 days ago

Role Description Carlisle is seeking a General Manager to lead the field sales organization behind our strategic partnership with The Home Depot, our most significant retail account, representing approximately $200 million in annual sales across roof coatings and repair products, rigid foam insulation, denim batt insulation, housewraps, door and window flashings, and HVAC mastics and tapes. This is fundamentally a field leadership role — a "field general" who leads through the Regional Managers and Territory Representatives who are on the ground driving execution and results every day. The General Manager is responsible for building and maintaining a strong, accountable, well-developed sales organization, and for preserving the culture that has made this team successful. A dedicated account-management partner handles much of the administrative and operational work of managing the Home Depot account, allowing the General Manager to focus on leading people, driving performance, and developing talent. Duties and Responsibilities - Field Leadership & Team Management - Lead, coach, and hold accountable a field organization of 4 Regional Managers and ~25 Territory Representatives. - Set clear performance expectations and drive accountability to sales budgets across all regions and territories. - Conduct regular business reviews with Regional Managers to track performance, identify gaps, and course-correct quickly. - Be a visible, hands-on presence in the field — traveling to work alongside Regional Managers and reps, observing execution, and reinforcing standards. - Onboarding & Talent Development - Own the onboarding process for new Regional Managers and Territory Representatives, ensuring new hires ramp quickly and understand Carlisle's expectations, products, and culture. - Build and maintain a strong talent bench, identifying high performers and developing them for advancement into larger roles across Carlisle, not just within this team. - Create development plans and growth paths for Regional Managers and top-performing reps. - Partner with HR and other Carlisle business leaders to place developed talent into broader opportunities across the organization. - Culture & Organizational Health - Preserve and reinforce the culture that has made this retail team successful, ensuring it carries forward through leadership transition. - Model and champion the team's values and standards of accountability, work ethic, and customer focus. - Foster strong esprit de corps across regions, keeping a geographically dispersed field team aligned and engaged. - Sales Performance & Account Growth - Own the sales budget for the Home Depot business and hold the field organization accountable for hitting it. - Identify opportunities for growth in distribution, share, and category performance, and translate strategy into field execution. - Partner with the dedicated account-management coworker who handles day-to-day administrative and operational aspects of the Home Depot account, ensuring alignment between field execution and account management. - Represent the field organization in relevant business reviews and planning discussions with Home Depot and internal Carlisle leadership as needed. Qualifications - Strong, hands-on field leadership style — comfortable coaching in the field, not just managing from a distance. - High accountability standards, with the ability to hold Regional Managers and reps to performance expectations. - Talent developer at heart — genuinely invested in growing people and creating pathways for advancement. - Culture carrier — able to reinforce and evolve team identity and standards without losing what makes it work. - Sales-driven mindset with a track record of hitting and growing budgets. - Comfortable operating with a high degree of autonomy in a remote/flexible role, with regular field travel. Education - No specific degree requirement; relevant experience and demonstrated results are the priority. Working Conditions - Travel 50% of the time.

United States

Role Description The Case Manager - Oncology is a professional external-facing role, responsible for oversight of cases throughout the authorization/approval journey for patients and their providers. This role relies on critical thinking skills to drive cases through complex communication, authorization, and appeal processes, with the primary focus of expediting patients’ access to care while securing payment channels to avoid unexpected out-of-pocket costs. - Act as a single point of contact between the internal team, client, providers, payor, facility, and patient as needed. - Support cases through approval/denial process with a sense of urgency while maintaining accuracy. - Collaborate and provide direction to internal and external stakeholders (i.e., Payor Specialist Team, Reimbursement Team, Clinical Team, client sales/MSL) and coordinate efforts to ensure accuracy and completeness of each case. - Identify and share trends impacting business processes with management. - Prioritize and act on key client activities and follow up with customers to ensure problems are solved. - Manage through ambiguity while designing innovative client and payor solutions. - Make sound independent decisions in urgent and non-routine situations pertaining to client and patient scenarios. - Interpret complex clinical documentation to prepare authorization documentation for payor submission in relation to medical policy criteria for coverage. - Partner with the interdisciplinary team to champion their clients, patients, and customers, and is responsible for the life cycle of their case to ensure successful completion. - Provide resources to patients, caregivers, health care providers, and clients with resources available for financial assistance and transportation. - Provide compassionate and empathetic support to patients and caregivers. Qualifications - Maintains open, effective dialogue with effective communication and is both clear and thorough in reports, documentation, and other written communications. - High level of ability to coordinate multiple priorities and activities to accomplish goals. - Ability to independently manage case load, prioritize work, and use time management skills to manage deliverables. - Critical thinking and strong problem solving. - Suggests creative ideas and innovative solutions while exploring multiple alternatives and approaches to overcome obstacles and find solutions. - Excellent follow-through with solid levels of determination and tenacity. - Remains calm and productive during transitions or changing circumstances. - Demonstrates composure and professionalism under difficult circumstances. - Ability to communicate effectively both orally and in writing with a focus on customer satisfaction, with empathy, drive, and commitment to exceptional service. - Possess a strong understanding of the US Healthcare System, public and private payer nuances, and patient access challenges for new to market, high dollar or highly complex medical interventions, products, therapies. - Ability to leverage professional expertise and apply company policies and procedures to resolve challenges. - Ability to develop, maintain and navigate relationships. - Ability to interpret and understand medical documentation as it relates to each specific case and how it applies to a specific medical policy. - Ability to be agile and adaptable in responses to rapidly changing processes and consumer needs. Requirements - Registered Nurse in good standing. Oncology RN experience highly desired. - Experience with complex medical products and associated insurance processes highly desired. - Experience working in infusion services - office, hospital or home setting preferred. - College Degree (Bachelor's or Associate Degree) preferred. - 4 – 6 years of experience in a healthcare setting and/or medical insurance background with a customer service focus ideal. - Experience with maintaining detailed records of client interactions, services provided, and progress made. - Experience in developing and/or implementing new technologies a plus. - OCN certification a plus. Physical Requirements - As a remote-forward organization, this position operates in a professional office environment and teleworking from the employee’s home address listed in their employment file. - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - Working hours to support activities in multiple time zones. Benefits - Robust medical, dental, and vision plans. - Life insurance and disability coverage. - Tax-advantaged savings accounts. - Employee Assistance Program. - Home office benefits. - Employee Ownership Program. - Paid time off, holidays, and bereavement leave. - 401(k)-retirement plan with employer matching. - Performance-based bonus opportunity.

United States
$40 - $54 / hour
Unchained logo

Support Escalations Manager

Unchained

Hold your keys, free your bitcoin

Manager7 days ago
Full TimeRemoteTeam 51-200H1B Sponsor

• Own complex escalations. Lead high-impact and sensitive client escalations from intake through resolution, with clear action plans, regular updates, and timely closure. • Lead incident and risk-event response. Coordinate ownership, decision-making, impact documentation, containment, and remediation for significant operational incidents. • Drive root cause analysis. Lead structured reviews across people, process, technology, and third parties; track corrective and preventive actions and validate their effectiveness. • Strengthen risk and controls. Support the design, documentation, and continuous improvement of operational risk frameworks, controls, self-assessments, and issue-management practices. • Coordinate cross-functional resolution. Bring together Risk Governance, Client Services, Product, Compliance, Security, and other stakeholders to deliver cohesive, client-centered outcomes. • Communicate with confidence. Provide calm, credible communication to high-value or at-risk clients and senior stakeholders while balancing transparency, advocacy, compliance, and sound judgment. • Use data to improve outcomes. Maintain escalation and risk-event reporting, define useful KPIs and KRIs, identify trends, and translate findings into clear recommendations. • Build better processes. Develop and refine procedures, workflows, playbooks, policies, and tools to improve response quality, clarify ownership, reduce recurrence, and shorten resolution timelines. • Assess emerging risk. Identify operational risks tied to vendors, partners, and changing business processes and partner with stakeholders on practical mitigation strategies.

Texas