Flywire

• Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. • Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services. • Present products and services to clients in an informative, educational, and consultative manner • Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt. • Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue. • Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion. • Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations. • Collaborate within your team, across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems. • Perform accurate updates to CRM for timely availability of information • Monitor/report/review utilisation, payers, and revenue • Give appropriate attention to escalations • Conduct regular reviews with customer success team to ensure product and service satisfaction • Provide continuous training and resource material management to all relevant client departments

• Design, prompt-engineer, and deploy automated security review workflows, using for example Claude or other LLM APIs to perform real-time code analysis and architectural reviews within our CI/CD environment. • Lead secure design reviews and advanced threat modeling for our complex payment systems and AI integrated applications. • Act as a technical bridge between Security and Engineering teams. • Collaborate frequently with different engineering teams to identify and address security issues. • Oversee deep-dive technical reviews, moving beyond basic scans to perform source code audits and live application testing on high-risk features. • Contribute and take ownership for the automated security controls we are building and take an active part in every aspect of the secure software development lifecycle (S-SDLC). • Provide hands-on remediation guidance and mentor junior security or software engineers, also members of Product teams, on both traditional exploits and emerging AI-specific vulnerabilities.

• Act as a technical visionary, bridging the gap between robust defense and rapid innovation • Design, prompt-engineer, and deploy automated security review workflows • Lead secure design reviews and advanced threat modeling for complex payment systems and AI integrated applications • Collaborate frequently with different engineering teams to identify and address security issues • Oversee deep-dive technical reviews, moving beyond basic scans to perform source code audits and live application testing on high-risk features • Contribute and take ownership for the automated security controls we are building • Provide hands-on remediation guidance and mentor junior security or software engineers

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity To support our continued growth while also continuing to evolve our existing global compliance framework, we are seeking a dedicated and experienced Compliance Analyst reporting to our Compliance Manager in Boston. The Compliance Operations Team is looking for a candidate to help the team with KYC, transaction monitoring, fraud monitoring, sanctions screening and other day-to-day compliance responsibilities. Experience in Compliance Back-Office Operations, knowledge of organizational formation structures, knowledge of Anti-Money Laundering (AML), and other regulations is required. Key Responsibilities: - Assist with all compliance issues relating to client onboarding of new clients. Among others, this task would require looking for information online in different public sources, performing adverse media checks and searching the client’s website to have a good understanding of their business and services they provide and how they could impact Flywire. - Responsible for periodic refresh of client KYC. - Assist in transaction monitoring and / or investigation works undertaken by Compliance. This would require, among other tasks, to spot abnormal payment activity in our platform and investigating potentially fraudulent transactions using different sources such as partner’s platforms, online sources, payer communications with Flywire’s CSR team, etc. - Assist in sanctions screening of platform users, reviewing potential matches to relevant international watchlists. Qualifications Here's What We're Looking For: - At least 1 to 2 years of experience in financial crimes compliance-related operations. - Fluency in English (additional languages preferred). - Experience in Compliance Back-Office Operations, knowledge of organizational formation structures, knowledge of Anti-Money Laundering (AML), and other regulations is required. - Strong understanding of entity organizational structures. - Strong analytical and problem-solving skills; global collaborator with strong communication skills. - A strong attention to detail with an ability to execute tasks within a small and flexible team. - The ability to escalate challenges when appropriate, and upon completion, independently organize and execute workload to meet deadlines and shifting priorities, which may at times compete and/or change. - Previous or current experience with LexisNexis, Sift, Unit 21, and Dotfile is nice to have Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. The base salary range for this full-time position is $500,000 - $570,000 MXN and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-Remote

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity Flywire is a global payments enablement and software company focused on solving high-value, complex payments for clients worldwide. We are seeking a highly seasoned, Senior Sales Executive to lead Flywire’s Higher Education growth strategy across Québec and Atlantic Canada— with Québec as the primary strategic priority. This position can be based in Quebec, Ontario, or Atlantic Canada. This role is designed for a senior leader who brings deep experience in the education sector and understands how to influence outcomes through trusted relationships, partnerships, sector associations, and institutional credibility. Beyond driving revenue, the successful candidate will elevate Flywire’s presence by engaging senior stakeholders, aligning with Provincial political and educational realities, and positioning Flywire as a long-term strategic partner—not simply a technology vendor. Primary Responsibilities: Strategic Market Leadership (Québec-Focused) - Develop and execute a GTM strategy rooted in cultural fluency, regional insight, and localized value articulation. - Establish Flywire as a trusted institutional partner by leveraging long-standing sector relationships and credibility within the education network. - Navigate governance structures, procurement frameworks, and political nuances unique to Québec’s higher education landscape. Relationship Development, Partnerships & Ecosystem Integration - Build and maintain influential, senior-level relationships with Presidents, CFOs, CIOs, Registrars, Finance, IT, Student Services, and Executive Leadership across universities, CEGEPs, and colleges. - Serve as Flywire’s senior market presence in the market, acting as a respected advisor, connector, and trusted industry voice. - Proactively leverage partners, consultants, industry associations, coordination bodies, and policy stakeholders to expand access, strengthen influence, and accelerate credibility. Sales Execution & Revenue Leadership - Lead regional enterprise sales strategy to deliver sustained revenue growth across Québec and Atlantic Canada. - Manage complex, multi-stakeholder enterprise sales cycles from discovery to close in both French and English. - Align Flywire’s value proposition to markets institutional priorities, ensuring solutions meet operational, policy, and student experience needs. - Build, forecast, and convert a robust institutional pipeline. Market Engagement & Brand Authority - Represent Flywire as a senior industry presence at major education conferences, institutional roundtables, and leadership forums. - Cultivate Flywire’s reputation through thought leadership, relationship building, and strategic sector engagement. - Engage Provincial-based influencers and partners when beneficial to enhance brand visibility and institutional access. Internal Collaboration - Work closely with Product, Payments & Pricing, Technology, Legal, Compliance, and Marketing to support complex enterprise deal execution. - Provide strategic market intelligence on trends, competitive environment, regulatory developments, and institutional needs. - Ensure seamless transition and success with Implementation and Relationship Management teams post-sale. Qualifications Here's what we're looking for - Bilingual - Professional Proficiency French and English. - 10-15 years experience in Canadian higher education, ERPs, fintech, payments, banking, SaaS, or enterprise technology. - Proven success leading senior-level enterprise sales engagements and closing complex, multi-stakeholder deals. - Demonstrated ability to operate effectively in relationship-driven, politically influenced, and institutionally complex environments. - Exceptional executive presence, communication, and consultative selling skills in both languages. - Strategic, credible, and trusted leader with demonstrated influence capability. - Highly organized, disciplined, and effective in a fast-paced, growth-oriented environment. - Ability to travel extensively within Québec and Atlantic Canada. Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. The base salary range for this full-time position is $120,000-$140,000 CAD plus commission and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-Remote

• Monitoring relevant Canadian regulatory developments, particularly as they relate to payments regulation, consumer protection, money service business and fintech laws generally; • Supporting the Global Payments team on ongoing bank and payment partner management, including explaining our global Legal, Compliance and Regulatory framework and conducting onsite visits if needed; • Assisting with analysis and introduction of new products and services; • Managing Canadian Regulator and Law Enforcement relationships and interactions, if any; • Reviewing the regulatory environment for Flywire’s suite of services, determining if licensure or additional permissions are required or an exemption applies (and under what circumstances); • Building and maintaining needed Canadian AML/CTF programs, policies and procedures; • Assisting the Global AML/CTF compliance operations team, including sanctions screening, transaction monitoring, fraud monitoring and KYC; • Managing the regulatory reporting (EFTR, STR) and response process, by ensuring clear allocation of responsibilities for regularly scheduled and ad hoc filings, and maintaining a repository of prior filings and information used to respond to regulatory inquiries or consultations; • Coordinate and develop presentations, responses and reporting to management, regulators, clients, FI Partners and governing bodies, as required; • Assist with development of internal communications, presentations, and training materials; • Conducting regulatory reviews and due diligence on potential business acquisition targets, as required; • Maintain documentation on regulatory requests supported and responses provided; • Support additional Risk Governance projects and initiatives as needed; • Support global artificial intelligence development as it relates to AML/CTF and sanctions regulations • Drive and own the regulatory compliance aspects of our business in Canada and advise on AML regulations; • Localize and administer an AML/CFT compliance program and maintain a risk assessment to comply with applicable local requirements -- including transaction monitoring functions; • Work on various projects and miscellaneous issues both in Canada and globally such as partner KYC audits, client onboarding, and product enhancements; • Create insights on regulatory and supervisory topics for effective business response and mature risk governance practices

• Drive successful delivery, execution, and utilization of the Flywire solution • Work with Account Managers (AMs) to continuously improve client engagement • Support account strategies designed to increase Flywire’s utilisation on campus • Communicate effectively with client stakeholders • Create & maintain materials to engage clients and realise new revenue opportunities • Support Sales & Account Management to close new product opportunities • Contribute to the creation of value-add client training content • Work with clients to optimize payer-facing resources and content

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.a Job Description The Opportunity: Flywire is seeking a strategic, execution-driven leader to lead its Payment Network (India)—a role central to shaping the company’s position in one of the world’s most dynamic and rapidly evolving payments markets. This is a full-time role with the flexibility to be based out of our Bangalore or Mumbai locations. As the senior representative for Flywire across India’s banking and AD-II ecosystem, you will serve as the primary interface between leading financial institutions and Flywire’s global platform, ensuring local market complexity is translated into scalable, high-impact solutions. You will be responsible for architecting and scaling a resilient, compliant, and high-performance payment network, capable of supporting Flywire’s continued growth across cross-border corridors. This includes strengthening our local infrastructure, expanding strategic partnerships, and embedding regulatory and product innovation into the payer experience. Reporting to the Senior Director of payments, this role plays a critical part in ensuring Flywire remains ahead of market, regulatory, and technological shifts in India, while contributing meaningfully to the company’s broader global payments strategy. Key Responsibilities Strategic Network Architecture & Ownership Take full ownership of Flywire’s Indian payments infrastructure, spanning banking and AD-II partnerships. Architect multi-layered, multi-rail payment flows that deliver seamless, intuitive, and highly reliable payer journeys, while enabling flexibility across use cases and corridors. Performance Excellence, Resilience & Redundancy Define and institutionalize a rigorous performance management framework across partners, including SLAs, KPIs, and continuous monitoring mechanisms. Build high-availability infrastructure with embedded redundancy, ensuring business continuity and minimizing single points of failure in a dynamic operating environment. Regulatory Leadership & Product Integration Act as Flywire’s in-country authority on India’s regulatory and tax frameworks, partner closely with Product, Engineering, Legal, and Compliance to translate regulatory requirements into scalable, automated, and user-centric product capabilities, ensuring compliance is seamlessly embedded into the customer journey. Partnership Strategy, Expansion & Commercial Stewardship Develop and execute a forward-looking partnership strategy that anticipates evolving payment behaviors and emerging use cases. Identify, evaluate, and onboard high-impact partners, leading negotiations end-to-end. Maintain full ownership of the commercial performance, cost efficiency, and strategic alignment of all partner relationships. Market Intelligence & Strategic Foresight Continuously monitor regulatory developments and market innovations driven by regulatory bodies such as the RBI. Synthesize insights into actionable strategies, ensuring Flywire remains proactive and well-positioned to capitalize on structural shifts in the ecosystem. Cross-Functional Leadership & Value Creation Serve as a central node across Pricing, Operations, Product, Sales, and Finance to drive alignment and execution. Optimize routing strategies, enhance performance, and lead high-impact initiatives that deliver measurable improvements in conversion, cost, and customer experience Qualifications Here's what we are looking for: Payments Ecosystem Leader You bring deep, hands-on expertise in India’s cross-border payments landscape, with a nuanced understanding of banking infrastructure, AD-II frameworks, and alternative payment methods Regulatory Strategist You possess a clear understanding of regulatory constructs such as FEMA,LRS,GST and TCS—not just in theory, but in how they influence transaction design, product architecture, and customer experience at scale. Strategic Operator with Execution Depth You combine strategic vision with operational rigor-equally adept at shaping executive-level strategy and engaging directly in complex problem-solving, whether in settlement flows, partner integrations, or exception handling. Data-Led Decision Maker You are analytically rigorous, leveraging data to identify opportunities, optimize cost structures, enhance routing logic, and drive continuous performance improvement while monitoring KPIs across the network. Influential Communicator You communicate with clarity and authority, translating technical, regulatory, and operational complexity into clear, actionable insights for senior stakeholders, partners, and cross-functional teams. Builder’s Mindset You are energized by building and scaling-comfortable operating in ambiguity, proactively identifying gaps, and creating durable solutions that strengthen Flywire’s long-term competitive advantage. Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Be a meaningful part in our success - every FlyMate makes an impact - Competitive time off including FlyBetter Days to volunteer in a cause you believe in and - Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, colour, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. #Li-Hybrid

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.a Job Description The Opportunity: Flywire is seeking a strategic, execution-driven leader to lead its Payment Network (India)—a role central to shaping the company’s position in one of the world’s most dynamic and rapidly evolving payments markets. This is a full-time role with the flexibility to be based out of our Bangalore, Pune, or Mumbai locations. As the senior representative for Flywire across India’s banking and AD-II ecosystem, you will serve as the primary interface between leading financial institutions and Flywire’s global platform, ensuring local market complexity is translated into scalable, high-impact solutions. You will be responsible for architecting and scaling a resilient, compliant, and high-performance payment network, capable of supporting Flywire’s continued growth across cross-border corridors. This includes strengthening our local infrastructure, expanding strategic partnerships, and embedding regulatory and product innovation into the payer experience. Reporting to the Senior Director of payments, this role plays a critical part in ensuring Flywire remains ahead of market, regulatory, and technological shifts in India, while contributing meaningfully to the company’s broader global payments strategy. Key Responsibilities Strategic Network Architecture & Ownership Take full ownership of Flywire’s Indian payments infrastructure, spanning banking and AD-II partnerships. Architect multi-layered, multi-rail payment flows that deliver seamless, intuitive, and highly reliable payer journeys, while enabling flexibility across use cases and corridors. Performance Excellence, Resilience & Redundancy Define and institutionalize a rigorous performance management framework across partners, including SLAs, KPIs, and continuous monitoring mechanisms. Build high-availability infrastructure with embedded redundancy, ensuring business continuity and minimizing single points of failure in a dynamic operating environment. Regulatory Leadership & Product Integration Act as Flywire’s in-country authority on India’s regulatory and tax frameworks, partner closely with Product, Engineering, Legal, and Compliance to translate regulatory requirements into scalable, automated, and user-centric product capabilities, ensuring compliance is seamlessly embedded into the customer journey. Partnership Strategy, Expansion & Commercial Stewardship Develop and execute a forward-looking partnership strategy that anticipates evolving payment behaviors and emerging use cases. Identify, evaluate, and onboard high-impact partners, leading negotiations end-to-end. Maintain full ownership of the commercial performance, cost efficiency, and strategic alignment of all partner relationships. Market Intelligence & Strategic Foresight Continuously monitor regulatory developments and market innovations driven by regulatory bodies such as the RBI. Synthesize insights into actionable strategies, ensuring Flywire remains proactive and well-positioned to capitalize on structural shifts in the ecosystem. Cross-Functional Leadership & Value Creation Serve as a central node across Pricing, Operations, Product, Sales, and Finance to drive alignment and execution. Optimize routing strategies, enhance performance, and lead high-impact initiatives that deliver measurable improvements in conversion, cost, and customer experience Qualifications Here's what we are looking for: Payments Ecosystem Leader You bring deep, hands-on expertise in India’s cross-border payments landscape, with a nuanced understanding of banking infrastructure, AD-II frameworks, and alternative payment methods Regulatory Strategist You possess a clear understanding of regulatory constructs such as FEMA,LRS,GST and TCS—not just in theory, but in how they influence transaction design, product architecture, and customer experience at scale. Strategic Operator with Execution Depth You combine strategic vision with operational rigor-equally adept at shaping executive-level strategy and engaging directly in complex problem-solving, whether in settlement flows, partner integrations, or exception handling. Data-Led Decision Maker You are analytically rigorous, leveraging data to identify opportunities, optimize cost structures, enhance routing logic, and drive continuous performance improvement while monitoring KPIs across the network. Influential Communicator You communicate with clarity and authority, translating technical, regulatory, and operational complexity into clear, actionable insights for senior stakeholders, partners, and cross-functional teams. Builder’s Mindset You are energized by building and scaling-comfortable operating in ambiguity, proactively identifying gaps, and creating durable solutions that strengthen Flywire’s long-term competitive advantage. Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Be a meaningful part in our success - every FlyMate makes an impact - Competitive time off including FlyBetter Days to volunteer in a cause you believe in and - Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, colour, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. #Li-Hybrid

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Team Lead in the Americas. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will liaise closely with Client & Payment Experience Managers, other regional team leads, Central Service team and all departments in a fast-paced environment where growth and change are the norm. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. You will be primarily responsible for supporting payer enquiries, serving as a content expert for Flywire payment offerings and products. In addition to this, you will also drive forward the regional Payment Experience Team and be both the key escalation point for Payment Experience Associates & Specialists and the key voice for payment experience. A Payment Experience Team Lead should support the Client & Payment Experience Managers in leading the regional Payment Experience Team, providing feedback on team training needs, regional teammates development plans, payer experience improvements plus anything else that would ultimately help our payers through a ‘frictionless’ experience. You will also support the regional & global Client & Payment Experience function through project work as necessary. You will - Provide solutions to complex issues for payers by phone, chat, and email with speed, professionalism and empathy - Be the escalation point for teammates, serving as a content expert for Flywire payment offerings and products - Be the voice of payers within Flywire escalating insight within the Client & Payment Experience (CPE) Team and beyond, using data and context to highlight areas for optimisation - Work with the CPE Managers to design the regional Payment Experience team directions following the Global CPE direction and the company direction, proactively make plan to optimise our process, drive efficiency and scaling of manual work using data analysis - Drive forward the regional Payment Experience Team, manage the team’s daily operations and projects execution, support team members in reaching the team goals and in their personal development - Handle regular team administrative tasks such as the creation of monthly schedules for live contact support and scheduled tasks, weekly updates, training and quality review - Be the main representative for regional Payment Experience Team, maintaining connection with both Regional CPE Team and other regional stakeholders for regional related new launch and training material preparation, tracking impact for the related change Qualifications Here's what we're looking for: - 2+ years of team supervision experience with at least 5 years in a customer support facing role, strong people management skills - Excellent written and verbal English language skills, additional language (eg. French, Portuguese) is a plus - Customer oriented mindset, able to listen, understand, and find a solution to the most difficult customer requests with professionalism and empathy - Comfortable with multi-tasking; able to work under intense pace and high pressure - Proactive and ambitious learner, able to quickly adapt to the fast changing requirements, remain organized through lots of change and updated materials - The desire to develop leadership skills, to drive a team’s success and support teammates within the role’s scope, being comfortable and composed when either giving or receiving feedback - Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish) - Great attention to details, sensitive to issues or potential issues and proactively seek for solutions - Strong analytical skill, able to use data / best judgement to prioritise tasks that have the most value-add impact - Excellent interpersonal and communication skills to enable effective interaction and collaboration within the team and key business stakeholders. Able to adapt the communication style to different audiences. - Ability to work on a flexible schedule - Familiarity with Microsoft Office suite and CRM software - Customer service experience - Payment related experience (banking, forex company) - International experience (preferred) Technologies We Use: - Zendesk - Google Workspace - Banking and partner back offices - Looker Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. The US base salary range for this full-time position is $55,000-$65,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-Remote