Harmonic Security, Inc

Harmonic Security lets teams adopt AI tools safely by protecting sensitive data in real time with minimal effort. It gives enterprises full control and stops leaks so that their teams can innovate confidently. We are led by cybersecurity experts and backed by top investors including N47, Ten Eleven Ventures, and In-Q-Tel. We have achieved early traction and product-market fit with a world-class team, and we are now focused on building a category-defining company.

Senior Software Engineer - Customer Engineering

Location

United Kingdom

Posted

4 days ago

Salary

£84K - £125K / year

Seniority

Senior

No structured requirement data.

Job Description

Senior Software Engineer - Customer Engineering

Harmonic Security, Inc

Role Description We're looking for a Backend Engineer to sit inside Customer Engineering rather than the product roadmap team. You'll be the technical backbone for how we support and delight customers day-to-day: - Triage, diagnose, and fix customer-reported bugs across our backend services. - Deliver smallish customer-driven requests and improvements, keeping a lightweight roadmap of your own. - Build tooling and automation that let customers and internal teams self-serve answers, cutting down repeat questions that would otherwise need an engineer. - Dig into microservices, event-driven pipelines, and integrations with identity providers and data security platforms to find and resolve root causes, not just symptoms. - Work directly with customers and internal stakeholders to understand what's actually blocking them, then decide whether the right fix is a patch, a tool, or a process change. - Instrument and monitor the systems customers depend on so recurring issues get surfaced and fixed before they pile up. - Look for moments to delight, not just resolve: a workflow that could be smoother, a report that could be automatic, a question that could be answered before it's asked. - Track how much of the customer experience is still manual, and systematically drive that down through automation and fixes. - Help define what "good" looks like for this function - process, tooling, and metrics - since you're building it from scratch. Qualifications - 5+ years of professional software engineering experience building backend services and distributed systems in the Java ecosystem (Java, Spring Boot, Maven). - Strong understanding of event-driven architectures, asynchronous processing patterns, messaging systems, and distributed system design. - Proven experience designing and maintaining RESTful APIs, web hooks, and service-to-service integrations. - Comfortable operating in AWS, GCP, or Azure environments and working with modern observability tooling, logging, and monitoring platforms. - A track record of delivering performant, reliable and scalable applications. - Excellent collaboration and communication skills in cross-functional teams, including direct, empathetic communication with customers. - Comfortable moving between hands-on debugging, small feature delivery, and building internal tooling in the same week. Requirements - Experience building products in cybersecurity, identity, governance, compliance, data protection, or enterprise SaaS environments. - Understanding of why architectural decisions matter. - Ability to balance scalability, reliability, maintainability, and speed of execution. - Critical thinking about security, observability, and operational excellence from day one. - Interest in blending software development, distributed systems, and data-intensive applications. - Familiarity with authentication and identity technologies such as OAuth, OpenID Connect (OIDC), SAML, SCIM, Entra ID (Azure AD), Okta, or other enterprise identity providers. - Thrives in fast-paced startup environments where ambiguity is the norm. - Enjoys shaping culture and engineering practices, not just writing code. - Gets satisfaction from unblocking a customer quickly, and then from automating away the need to do it again. - Prefers variety and a mix of problem sizes over long, single-threaded builds. - Leverages AI tools as an engineer to help build smarter, faster, and better. Benefits - Competitive pay and meaningful equity - a real stake in Harmonic's success. - Comprehensive benefits - 401K, pension plan, generous PTO, and flexible hybrid work. - A small, high-trust team that values transparency, creativity, and continuous learning. - Thoughtful leadership that cares deeply about your growth. - Annual global off-sites - past trips include Lisbon, Portugal and Nashville, TN. - Real ownership - you'll shape the product, the culture, and the direction of the company from day one.

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