Role Description As an Operations Manager, you’ll be working closely with our Ongoing monitoring (first line of defence) team, in order to deliver a responsive, efficient and reliable service to ensure we continue to scale at a rapid pace and meet our regulatory requirements. You will be responsible for a number of Tide’s critical workstreams in order to ensure they operate without disruption, monitoring, analysing and escalating when needed. You will be continuously looking for optimisations and will investigate production issues and suggest workarounds. You will be working across streams such as transaction monitoring, card payment monitoring, sanctions screening, international payments and more! You will report to the Lead Operations Manager within the Ongoing Monitoring team and have full ownership and management of a specific Ongoing Monitoring Function workstream, headcount and workload forecasts. You will work closely with Tide’s technical and non-technical teams, analysing and excelling at solving problems to arrive at the right solution. In this role you’ll become a key member of Tide’s OM Operations team scaling our presence in the UK and our new EU markets. On this role, you will be: - Owning and managing all Ongoing Monitoring workstream forecasts within the dedicated function - Owning and defining Tide’s SLAs within such workstreams and strategy for meeting these - Reporting the success and efficiency of each workstream to senior stakeholders - Assessing data using Excel and other visualisation tools to provide actionable insights - Analysis of large data sets in order to identify improvements within Financial Crime processes - Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution - Be the essential link between OM operational and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion and mitigating financial crime risk - Assessing opportunities for efficiency improvements and reducing false positives, working with tech and non-tech teams to implement these changes Qualifications - You speak fluent English - You are an effective communicator with solid reporting skills to technical and non-technical team members - You enjoy working with data and have experience with business analytics tools: Excel and SQL - You understand the importance of APIs in technology scale-ups - You have managed the success of multiple work-streams previously - You have experience working with complex Fraud/AML/ Financial Crime processes - You have a great analytical mind and attention to detail - You have a curious nature and an impeccable attention to detail - You have worked in finance, consulting, technology or a regulated organisation - You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting - You are customer-focused and a team player - Previous experience in an analytical role (consulting, banking, or professional services) is advantageous Benefits - Salary: €26,400 - €29,700 annual gross - Self & Family Health Insurance - Term & Life Insurance - OPD Benefits - Mental wellbeing platform - Learning & Development Budget - WFH Setup allowance - 3 paid days off for volunteering or L&D activities - Stock Options - Sabbatical Leave Company Description At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. - Tide is available for UK, Indian, German and French SMEs - Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly - Over $300 million raised in funding - Over 2,800 Tideans globally - Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 - We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

Role Description As an Instructional Manager, you will multiply impact through people. You will coach, develop, and elevate a team of teachers whose daily work helps students build confidence, make meaningful progress, and realize what is possible for their futures. Your leadership will ensure students are not only supported academically but served compassionately, challenged thoughtfully, and championed relentlessly. This is a deeply people-centered leadership role where your impact is measured through the growth, consistency, and excellence of the educators you lead—and ultimately through improved student engagement, retention, progress, and confidence. You will lead teachers and paraprofessionals who serve students in an online K–12 environment, ensuring they consistently deliver exceptional instruction, proactive outreach, meaningful feedback, and develop strong family partnerships. Your success requires extreme ownership, strong judgment, joyful persistence, and relentless follow-through. When you lead well, teachers grow stronger, families feel supported, and students thrive. Core Responsibilities - Coach and develop educators into confident, highly effective professionals. - Monitor team-level student engagement, progress, retention, and intervention data. - Observe instruction, assess teacher effectiveness, and provide clear, actionable coaching. - Lead with precision in instructional execution, student engagement, and progress monitoring. - Set high expectations, coach candidly, and foster a team culture rooted in ownership. Essential Duties - Serve students, families, and colleagues with professionalism and integrity. - Lead and inspire a team of teachers and paraprofessionals. - Conduct frequent 1:1 coaching sessions focused on teacher growth and accountability. - Observe live instruction and coach toward stronger student engagement. - Monitor instructional quality, student progress, and communication practices. - Ensure teachers uphold service-level expectations for responsiveness and quality. - Partner directly with students and families during escalations. - Develop performance improvement plans when standards are not met. - Facilitate team meetings and professional development. - Build and refine systems and operational tools for instructional consistency. - Support hiring and selection of exceptional educators. - Support proctoring during testing windows. - Embrace other duties as needed to advance our mission. Work Schedule and Availability - Work a fixed schedule: 8:30 a.m.–5:30 p.m. Mountain Time, year-round. - Work full time in this exempt role, requiring at least 40 hours per week. - Remain actively available and immediately responsive throughout the workday. - Avoid all concurrent work during scheduled hours. - Maintain a private, professional, distraction-free remote workspace. - Maintain consistent daily availability; absences exceeding two consecutive instructional days cannot be accommodated. This Role Is Your Calling If: - You find deep fulfillment in helping other educators become their very best. - You lead with both heart and standards—balancing compassion with accountability. - You embrace coaching difficult conversations. - You thrive on forging real relationships that drive lasting growth. - You embrace clear structure, metrics, and accountability. This Role May Not Align If: - You seek high flexibility in your schedule. - You prefer hands-off leadership or infrequent coaching conversations. - You struggle holding others accountable to clear standards. - You dislike proactive outreach such as phone calls. - You struggle with tight responsiveness or time management. - You want to balance this position with another job. - You resist oversight or structured expectations. Knowledge, Skills, and Abilities - Exceptional interpersonal communication skills. - Strong instructional leadership and coaching capability. - Strong judgment in escalations. - Extreme ownership of outcomes with high self-motivation. - Proven ability to lead multiple priorities in a fast-paced environment. - Strong organizational skills and attention to detail. - Independent work capability paired with effective remote team collaboration. - Proficiency with Mac OS, Google Workspace, and learning management systems. - Willingness and ability to travel for proctoring. Qualifications - Bachelor's or Master's degree in Education or related field (required). - Teacher certification and an approved teacher preparation program (required). - 5+ years of successful work experience in education or a related industry (required). - 5+ years of successful experience serving students or other stakeholders (required). - 3+ years of experience managing people (required). - Ability to pass required background checks (required). Benefits - Medical, dental, and vision employee coverage for as little as $1 each per month. - Personal paid time off in addition to major holidays. - Short-term and long-term disability insurance, life insurance, and AD&D insurance are all 100% paid by the employer. - 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings. Base Pay Range $55,000 — $65,000 USD

Role Description The EWC Growth Corporate team is growing! The Facilities Manager is a pivotal role ensuring operational efficiencies across all 52 center locations, ensuring all center locations operate efficiently, safely, and without interruption by overseeing infrastructure, facilities maintenance, center renovations, and vendor partnerships. The ideal candidate is a hands-on problem solver who thrives in a fast-paced retail environment and enjoys balancing strategic planning with day-to-day operational support. This individual will work closely with Operations, Finance, HR, and external vendors to ensure every location delivers an exceptional guest and employee experience. - Facilities Management - Oversee preventative maintenance for all retail locations. - Manage repair requests from store leadership through completion. - Coordinate HVAC, plumbing, electrical, roofing, signage, and general repairs. - Build relationships with preferred local and national vendors. - Negotiate pricing and service agreements. - Conduct periodic facility inspections to identify maintenance needs. - Ensure stores meet OSHA and local safety requirements. - Monitor warranty programs and equipment lifecycle planning. - Vendor Management - Source, evaluate, and manage contractors and maintenance vendors. - Review invoices for accuracy and approve completed work. - Maintain vendor scorecards and service level expectations. - Negotiate contracts to reduce operating expenses while maintaining quality. - Capital Projects - Support new center openings, relocations, and remodels. - Coordinate installation of furniture, fixtures, equipment (FF&E), and technology. - Manage project timelines with landlords, contractors, and vendors. - Track project budgets and communicate progress to leadership. - Operational Support - Respond to urgent store issues requiring immediate attention. - Prioritize maintenance requests based on business impact. - Develop preventative maintenance schedules. - Create standard operating procedures for store maintenance and technology support. - Analyze recurring issues and recommend long-term solutions. - Support disaster recovery and emergency response planning. Qualifications - 5+ years of experience primarily supporting facilities maintenance in a multi-unit capacity; retail, healthcare, or hospitality industries preferred. - Excellent troubleshooting and problem-solving abilities. - Exceptional communication and customer service skills. - Strong organizational and documentation skills. - Vendor negotiation and contract management. - Budget management + technology asset management. - Preventative maintenance planning. - Work order management systems. - Basic knowledge of construction and building systems. Benefits - A base salary of $75,000 + up to 20% bonus - Medical, Dental & Vision Insurance - 401(k) Plan - Paid Time Off & Holidays - Paid Parental Leave - Life & Disability Insurance - 50% off all retail products - Complimentary waxing

• Develop and execute the Brazil country strategy including sales, customer delivery, KPI setting, and hiring • Design the optimal pipeline to reach ambitious B2B sales targets and personally lead relationships with the top 30 strategic accounts in the market • Hire the founding Brazil team responsible for sales and implementations • Define event priorities and brand awareness investments in market • Represent ElevenLabs at events and in media appearances • Build and leverage the partner ecosystem to generate new collaborations and sales opportunities in partnership with the global BD team • Ideate, own, and drive big bets for the country