• Shapes and guides the architecture of complex systems, platforms, and technology practice domains across the organization • Balances architectural rigor with pragmatic delivery considering business outcomes, quality attributes, organizational capabilities, cost, risk, and time-to-market commitments • Remains hands-on through discovery, design, technical spikes, reference implementations, and foundational assets that enable durable delivery • Communicates architectural strategy, trade-offs, risk, and technology direction to technical and nontechnical stakeholders • Coaches internal and external implementation stakeholders on the appropriate application of architecture, patterns, platforms, and technologies

• Provides technical and analytical work to develop, design, and/or support applications for research and clinical functions of scientists and clinicians. • Participates in the design and development of informatics solutions using software engineering expertise. • Developing code based on architecture and technical design finalized and approved by more senior technical staff. • Applying advanced knowledge of software engineering principles to develop and write original software to meet research-based needs. • Utilizes experience of scientific and mathematical concepts in the design of single software applications or interfaces. • Implements client and web-based applications using enterprise scale languages, including Java, Javascript, and Python. • Mentors junior software engineers and other technical staff and students in computer science-related tasks. • Owns end-to-end release management for XNAT: branching and versioning strategy, release candidate builds, regression and upgrade testing, release notes, and coordination of deployment to production research and clinical environments.

• Own the end-to-end technical design of Five9 solutions, producing Technical Design Documents and architecture that align to Five9 best practices, client requirements, and TELUS Digital delivery standards. • Configure and implement Five9 Intelligent CX solutions across voice, digital, and outbound channels — including IVR / Studio scripts, skills-based routing, inbound/outbound/blended campaigns and dialing strategies, agent desktop, and workflow automation. • Design and build integrations using Five9 APIs, web services, and connectors to CRM, UC, data, and third-party platforms (e.g., Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, Microsoft Teams). • Implement Five9 AI capabilities — intelligent virtual agents, agent assist, and digital engagement — to drive automation and improved customer experience. • Provide technical direction to application engineers, review configurations and integrations, and support System Integration Testing (SIT), User Acceptance Testing (UAT), and go-live to ensure solutions meet quality and performance standards. • Produce "as-built" documentation, configuration guides, and runbooks, and lead technical walkthroughs and handover to the client's operations or managed support teams. • Lead hyper-care immediately following go-live, troubleshooting issues and optimizing platform performance and configuration. • Act as a technical advisor on Five9 platform capabilities, supporting account and solutioning teams with discovery, solution demonstrations, proofs of concept, and effort estimation as needed. • Contribute reusable assets, accelerators, and best practices to the Five9 practice, and mentor engineers to grow the team's technical depth.

• Design, develop, and maintain scalable full-stack applications using technologies such as Java, Java EE, Java 17, Spring, Node.js/TypeScript, React, Angular, Python, Django, Flask, and FastAPI. • Develop responsive user interfaces with a focus on performance, accessibility, and cross-browser compatibility. • Build and maintain server-side applications, RESTful APIs, microservices, and enterprise integrations. • Design and implement data solutions using relational and non-relational databases, including PostgreSQL, MySQL, and MongoDB. • Develop event-driven architectures and cloud-native applications to support enterprise-scale systems. • Integrate AI and Large Language Model (LLM) capabilities using platforms and APIs such as OpenAI, AWS Bedrock, and Claude. • Evaluate emerging AI technologies and recommend tools, frameworks, and architectures to improve application capabilities. • Troubleshoot, debug, and resolve complex technical issues while maintaining high-quality coding standards. • Participate in Agile development activities, including sprint planning, technical design discussions, development, testing, and deployments. • Develop automated tests and support quality assurance efforts using tools such as Cypress and Playwright. • Identify and remediate security vulnerabilities while following secure software development practices. • Collaborate with developers, product owners, business analysts, and stakeholders to deliver reliable software solutions. • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.