Progyny, Inc.

• Own and evolve the product strategy for provider network technology, interoperability, clinical data exchange, and partner integrations • Develop and maintain a multi-quarter roadmap aligned to business goals, client needs, provider partner needs, and technical strategy • Partner with Product, Engineering, Operations, and business leaders to prioritize investments that improve scalability, maintainability, provider experience, and operational efficiency • Balance strategic initiatives with tactical delivery needs, ensuring teams can deliver both near-term value and long-term platform capabilities • Lead product efforts related to EMR integrations, practice management software integrations, APIs, clinical data exchange, claims/utilization data, and provider-facing workflows • Ensure solutions align with healthcare interoperability standards and best practices, including HL7, FHIR, EDI, data privacy, security, and regulatory requirements • Partner with Engineering and Architecture teams to ensure products are built with flexibility, scalability, reliability, and long-term maintainability • Identify technical risks early, align stakeholders on tradeoffs, and communicate risks, dependencies, and decisions clearly to leadership • Guide discovery efforts with internal stakeholders, provider partners, and users to understand needs, pain points, and opportunities • Translate complex business, clinical, operational, and technical needs into clear product requirements, user stories, workflows, and acceptance criteria • Establish success metrics and KPIs to measure impact on provider experience, member outcomes, operational efficiency, data quality, scalability, and ROI • Use qualitative and quantitative insights to evaluate product performance and continuously improve solutions after launch • Facilitate alignment across technical and non-technical stakeholders, ensuring shared understanding of priorities, tradeoffs, and outcomes • Build strong relationships with provider partners and internal teams to support joint exploration, feedback loops, and successful adoption • Communicate product strategy, roadmap progress, risks, and outcomes clearly to leadership and cross-functional audiences • Grow, lead, coach, and mentor a team of product managers • Partner with other Product Leaders and Product Operations to help define and improve product management processes, frameworks, standards, and operating rhythms • Partner with Engineering leadership to align Agile execution models, delivery practices, and resource planning with the type of work being delivered • Champion strong product practices, including discovery, roadmap planning, backlog management, stakeholder communication, and data-driven decision-making

• Work in conjunction with engineering leadership to incorporate strategic objectives and define work plans and resource mobilization models for team • Ensure effective execution by self and team to achieve delivery objectives • Provide strategic input and influence with internal and external stakeholders in the domain of healthcare and general user interactions (web, mobile, omnichannel interaction) • Mentor junior engineers in modern software engineering models that focus on contract-first development, shift-left of design and test functions, and distributed software development and release collaboration models. • Mentor engineers and stakeholders in the development and deployment constraints and patterns for scalable platform digital experiences

• Develop and execute regional and national go-to-market strategies for Progyny Select. • Accurately forecast revenue, pipeline, and territory performance. • Lead capability presentations for external stakeholders. • Represent Progyny Select at industry conferences, consultant meetings, and executive briefings. • Generate proposals and provide timely responses to external stakeholders. • Lead contract negotiations with large employers, regional health plans, and strategic partners. • Achieve aggressive growth targets and incremental revenue goals. • Travel to attend onsite events and conferences as needed. • Collaborate effectively with internal teams, including product, marketing, finance, legal/compliance, and operations.

• Develop deep, trusted relationships with sales and account management leaders at designated health plans and partners. • Embed yourself in their teams to understand their goals, challenges, and client dynamics to position Progyny as the solution that helps them win. • Serve as the “go to” resource for sales enablement, competitive positioning, and client-specific strategy. • Equip health plan teams with the tools, language, and confidence to advocate for Progyny in competitive scenarios. • Lead joint business planning conversations that elevate Progyny’s role in women’s health and care management. • Ensure Progyny is consistently “top of mind” when health plan teams are recommending solutions to their clients. • Partner with internal leadership to align on sales strategy, messaging, and market priorities. • Collaborate with marketing, clinical, and product teams to develop compelling narratives and materials tailored to health plan audiences. • Track and report on influence metrics including how often we’re being raised, by whom, and in what context. • Drive incremental pipeline growth and increase close ratios within designated plans and partnerships.

• Establish, cultivate, and manage the plan-client relationship at multiple levels, serving as a healthcare consultant and trusted business advisor • Build relationships with key plan-client stakeholders (e.g. fund administrators, trustees etc.), consultants, and brokers, recognizing the value each brings to plan • Prepare, host and follow-up on quarterly business reviews and an annual planning session with the Board of Trustees • Create and execute on the strategic retention and growth plan for each assigned group • Must be able to seamlessly articulate Progyny’s value to professionals, executives, strategic partners at both plan and channel partners; understand and articulate a data-driven financial model to support renewals, refine our quarterly and annual reports to best meet client needs • Help resolve member abrasions that are escalated; work closely with other senior leaders to identify the root of the escalation and the best path to resolve

• Drive conversion from interest to enrollment completion: Develop and execute targeted retargeting and nurture campaigns that move members from starting enrollment to completion. • Partner with analytics and marketing operations to define conversion triggers and build automated journeys across email, SMS, and push. • Test and optimize messaging, timing, and creative to reduce drop-off and improve conversion rates across employer populations. • Lead post-enrollment lifecycle strategy: Own the member journey from enrollment confirmation through activation, engagement, and progression. • Develop multi-channel lifecycle programs (email, SMS, push) that educate members, drive first use, and sustain participation. • Segment audiences by personas, utilization, and engagement level to deliver personalized experiences that resonate. • Analyze, optimize, and collaborate: Define lifecycle KPIs—conversion, activation, engagement, repeat utilization—and report on campaign performance. • Partner closely with the product, legal, and analytics teams to align on messaging, triggers, and compliance requirements. • Use insights from member behavior and feedback to continuously refine content, creative, and targeting strategies.

• Oversee and manage key PBM/pharmacy programs, providing operational leadership at both tactical and strategic levels • Develop, support, and execute end-to-end lifecycle of PBM/pharmacy-related operational projects and deliverables • Serve as the primary contact for PBM/pharmacy trading partners • Implement and enhance operational processes to improve efficiency, accuracy, and customer satisfaction • Collaborate with cross-functional teams for seamless integration of new programs and services • Monitor and analyze key performance indicators to identify areas for improvement and optimization • Act as a thought partner, sounding board, and strategic advisor to Progyny leadership and cross-functional partners • Provide analysis, recommendations, and options regarding high-impact decisions • Support the rebate management process from both trading partner and employer client perspectives

Thank you for considering Progyny! As a Client Success Manager , you’ll play a crucial role in building and maintaining strong relationships with Progyny’s growing sector of mid-market employer clients. In the role, you’ll manage client accounts, provide on-going relationship support, and lead opportunities for growth and upsells. This role will be supporting the Northeast territory. What you’ll do… Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions Build relationships with consultants and brokers, recognizing the value they bring to our clients Successfully manage upsells of new product lines and renewals of current clients Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals Deliver regular reporting to customer including plan performance and service results Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives About you… 3-5 years of experience in Client Success, Account Management, or relationship management, ideally within the employer benefits or insurance industries Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment Excellent negotiation, collaboration, and listening skills Excellent messaging, positioning and presentation of information for client impact Strong project management skills Strong business and financial acumen Ability to work under pressure and prioritize responsibilities Prior success in a fast-growing organization Resides in the Northeast region of the US Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future. About Progyny: Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits. Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. Our perks: Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group Menopause and midlife care Health, dental, vision and life insurance options for employees and family Free in-person, virtual and text-based mental health and wellness support Paid time off, including vacation, sick leave, personal days and summer flex time Company equity Bonus program 401(k) plan with company match Access to on-demand legal and financial advice Learning and development programs to help you grow professionally and a mentorship program Company social events to include annual volunteer day and donation matching Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $95,000 - $105,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity. Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

• Gather prospect feedback, collaborate with internal teams to shape our product roadmap, & deliver exceptional customer service in a fast-paced environment • Build a strong sales pipeline while also closing deals, exceeding quarterly and annual sales targets • Be a trusted consultant and an advisor to external parties (benefits executives and healthcare consultants), enabling you to gain insights into your prospects' pain-points and buying needs • Become an expert on Progyny’s product and presentations to prospective customers • Collaborate well with team members and forecast accurately • Understand competitive landscape and position benefit offering to drive new business