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Field Service Technician
Location
Ohio
Posted
17 days ago
Salary
0
Seniority
Senior
Job Description
Field Service Technician
ENGEL
• Perform work remotely at customer sites; installing and servicing equipment while providing customer training and support • Troubleshoots and repairs injection molding machines and robots, conducting tests and inspections on mechanical, hydraulic, pneumatic, electrical, and electronic or software components • Performs software and hardware installations • Conducts all safety checks on equipment • Educates customers on equipment and instructs on proper operation • Manages resolution of customer issues, including ordering and installation of replacement parts as necessary • Develops organized approach to solving machine problems and repairs/replaces parts as required • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems • Communicates with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field • Provides written reports on a regular basis to the Service Manager
Job Requirements
- High School Diploma required
- Associates or Bachelors degree preferred
- 5+ years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines
- Well-rounded skill set in electrical, mechanical, hydraulic, computer
- Ability to provide basic training for customers and employees
- Knowledge and understanding of injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
- Excellent communication and interpersonal skills and strong customer service orientation
- Tact and diplomacy
- Dedicated team player with a positive attitude
- Familiarity with ENGEL machines and robots is preferred
- Must have a valid Passport
- Drivers license in good standing that includes REAL-ID
Benefits
- health, dental and vision insurance upon first day of hire
- 401k with match
- over 3 weeks PTO
- employer paid life insurance
- long and short-term disability
- employee-centric environment
- comprehensive vehicle program (monthly stipend + mileage reimbursement)
- $75 per diem when traveling on the road
- tool reimbursement
- cell phone
- laptop
- only occasional voluntary travel on weekends
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