• Providing exceptional service to customers • Responding to emergency outages promptly • Maintaining own schedule for onsite customer appointments within 24-48 hour SLA • Configure, install, and support a variety of hardware and peripheral components such as laptops, desktops, monitors, keyboards, and printers • Support systems running Windows, Mac OS, and potentially Linux • Manage tickets using the help desk ticket queue • Tracking and updating escalation tickets • Maintain a moderately sized inventory of equipment and provide notification when thresholds are reached to replenish supplies • Prepare new equipment (or reclaimed equipment) for deployment using system imaging tools • Manage accounts and equipment for new-hire/termination processes • Work with vendors in matters concerning warranty support including Dell, Cisco, Aruba/ HP, CDW, and others • Provide end-user training sessions on relevant IT topics • Troubleshoot and resolve basic network connectivity issues as needed for LAN and WiFi connections, including networking components such as TCP/IP, DHCP, and DNS • Support administration of VoIP phone systems and LiveOps call center chat system • Administer accounts in cloud-based services including Office 365 (Exchange and SharePoint Online), DropBox for Business, and others • Provide support for locally-installed applications on systems including MS Office applications, Adobe applications, Evernote, MindJet MindManager, and others • Provide necessary level support of network devices • Support and administer accounts (access codes and fobs) in an office security system • Address end-user and network escalations • Coordinate client activities (e.g. move-in, conferences, and special events) • Monitoring, investigating, and retiring equipment alarms • Assist with customer install activities as needed • Seeing that Boldyn’s policies and end-user agreement are upheld in your perspective region • Generating reports as required • Attending training events as required • Other documentation and administrative duties as requested

• Supports customers by providing clinical information on our Company’s vaccines and education/resources • Engages in balanced product sales presentations with Health Care Providers • Provides Company Vaccine management with updates on customer needs • Utilizes analytical skills and tools to engage customers in quarterly business reviews • Develops a territory level business plan focusing on improving immunization rates

• 每周应该保证4.5天的正常拜访时间 • 每天的面对面有效拜访人数不应该少于12人 • 每周至少召开一次产品介绍会 • 每月初应根据公司下达指标对自己负责的固定区域进行规划 • 定期更新区域内客户科室信息 • 每月初制定产品发育计划以及重点产品发育计划

• Engage with physicians, hospitals, health funds (HMOs), and other healthcare-focused stakeholders • Provide up-to-date information regarding Pfizer Israel products and approved indications • Achieve territory targets and goals such as sales, market share, physician calls • Demonstrate product knowledge and excellent selling skills • Plan and organize daily sales calls to maximize sales and market share targets • Use a mix of communication channels with customers • Prepare, analyze, and submit sales updates in monthly reports • Identify changes in the working environment and adjust plans accordingly