• 每周应该保证4.5天的正常拜访时间 • 每天的面对面有效拜访人数不应该少于12人 • 每周至少召开一次产品介绍会 • 每月初应根据公司下达指标对自己负责的固定区域进行规划 • 定期更新区域内客户科室信息 • 每月初制定产品发育计划以及重点产品发育计划

• Engage with physicians, hospitals, health funds (HMOs), and other healthcare-focused stakeholders • Provide up-to-date information regarding Pfizer Israel products and approved indications • Achieve territory targets and goals such as sales, market share, physician calls • Demonstrate product knowledge and excellent selling skills • Plan and organize daily sales calls to maximize sales and market share targets • Use a mix of communication channels with customers • Prepare, analyze, and submit sales updates in monthly reports • Identify changes in the working environment and adjust plans accordingly

• Develop and maintain multi-tiered customer relationships within the assigned territory, ensuring customer loyalty and satisfaction through regular engagement, addressing customer needs at every lifecycle stage. • Serve as the primary point of contact for customers, providing clear and proactive communication on account performance, inquiries, and feedback, while delivering value through strategic account management. • Support business growth by promoting asset utilization and profitability initiatives, including customer onboarding, platform launches, and expansion into new lanes, enhancing the overall customer experience. • Collaborate with cross-functional teams, including Commercial, Supply Chain, and Operations, to develop and implement customer-specific solutions that drive supply chain efficiencies and align with CHEP’s strategic goals. • Resolve customer issues at the operational level, working closely with Customer Service, Logistics, and field teams to proactively manage account health, ensure controls, and mitigate potential disruptions. • Partner with Logistics and Operations teams to reduce service failures, identify cost-saving opportunities, and improve supply chain efficiencies to deliver value to customers. • Lead asset productivity initiatives, focusing on reducing asset damage, improving asset reuse, and minimizing customer rejections, cancellations, and operational backlogs. • Conduct on-site quality audits, pallet handling training, and other educational sessions to ensure customers are aligned with CHEP Pallet specifications and best practices, promoting optimal asset management. • Where required, lead on-site quality audits of internal service centers to ensure best practices and drive continuous improvement in customer-facing quality processes. • Advocate for a culture of safety by adhering to Zero Harm principles, ensuring full compliance with CHEP’s safety protocols and procedures.

• Provide exceptional customer service in a phone support role • Empathetically assist policyholders and/or their representatives by providing information on highly individualized policy inquiries • Utilize excellent oral and written skills to communicate with policyholders and/or their representatives by telephone and in writing, as well as with internal co-workers • Identify needs of caller utilizing active listening skills; professionally and appropriately respond to inquiries meeting department’s established guidelines, policies, and procedures • Complete document processing in an efficient and effective manner • Update and change customer contact and policy information with accuracy • Respond to all written inquiries, communicating clearly and with proper grammar • Meet or exceed all established minimum expectations/metrics and goals for the position • Meet or exceed standards for productivity and quality as established for the role • Appropriately process all confidential information abiding by Health Insurance Portability and Accountability Act (HIPAA) privacy laws • Ensure smooth transition of inquiry to appropriate department if/when necessary • Support company values of *We are Dynamic, We are Innovative, We are Connected, and We Succeed Together* • Perform other duties as assigned