Field Services Representative
Location
New Jersey
Posted
8 days ago
Salary
$25 - $30 / hour
Seniority
Junior
Job Description
Field Services Representative
Boldyn Networks
• Providing exceptional service to customers • Responding to emergency outages promptly • Maintaining own schedule for onsite customer appointments within 24-48 hour SLA • Configure, install, and support a variety of hardware and peripheral components such as laptops, desktops, monitors, keyboards, and printers • Support systems running Windows, Mac OS, and potentially Linux • Manage tickets using the help desk ticket queue • Tracking and updating escalation tickets • Maintain a moderately sized inventory of equipment and provide notification when thresholds are reached to replenish supplies • Prepare new equipment (or reclaimed equipment) for deployment using system imaging tools • Manage accounts and equipment for new-hire/termination processes • Work with vendors in matters concerning warranty support including Dell, Cisco, Aruba/ HP, CDW, and others • Provide end-user training sessions on relevant IT topics • Troubleshoot and resolve basic network connectivity issues as needed for LAN and WiFi connections, including networking components such as TCP/IP, DHCP, and DNS • Support administration of VoIP phone systems and LiveOps call center chat system • Administer accounts in cloud-based services including Office 365 (Exchange and SharePoint Online), DropBox for Business, and others • Provide support for locally-installed applications on systems including MS Office applications, Adobe applications, Evernote, MindJet MindManager, and others • Provide necessary level support of network devices • Support and administer accounts (access codes and fobs) in an office security system • Address end-user and network escalations • Coordinate client activities (e.g. move-in, conferences, and special events) • Monitoring, investigating, and retiring equipment alarms • Assist with customer install activities as needed • Seeing that Boldyn’s policies and end-user agreement are upheld in your perspective region • Generating reports as required • Attending training events as required • Other documentation and administrative duties as requested
Job Requirements
- Position requires skillset equivalent to a Help Desk Level II technician
- 1 to 3 years Windows and/or Mac OS hardware and software support.
- 1 to 3 years of help desk experience in a medium to large scale environment.
- Microsoft Office support, including Outlook/Exchange and SharePoint Online support, Google G-Suite, Zoom, Schoology, and others.
- Documenting and adhering to established technical procedures and best practices.
- Experience managing workload with a ticketing system, including service orders and account information gathering.
- ServiceNow experience preferred.
- Remote desktop support.
- Understands Active Directory user accounts, security groups, and file share permissions
- Understands system virtualization and reducing hardware footprint
- Basic network troubleshooting and connectivity support, including the foundational understanding of TCP/IP, VoIP, LAN, and WIFI connections.
- MCP, CCT, A+, Net+, or ACTC Certification.
- Associate degree in Information Technology or closely related field.
- Streaming, video conferencing, and audio-video support.
- Understanding and familiarity with VoIP technologies.
Benefits
- Hourly Pay: $25 - $30
- Annual Bonus
- Learning and development opportunities
- Competitive benefit packages
- Paid Parental Leave
- Vacation starting at 15 days increasing with length of service
- 10 days paid sick leave
- 4 days off each year to volunteer
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