Role Description The Shared Service Control Intern is responsible for assisting in the review and assessment processes of assigned head office operational functions. In this role, you will help maintain our repository of policies and standards, report on gaps periodically, and temporarily assist with some E-business control review functions. The successful candidate will learn to independently conduct reviews and control assessments of documented and undocumented head office operational processes—spanning customer complaints, facilities, human resources, and other E-business and product control functions—to validate that process designs exist, are adequate, and operate effectively according to design. Responsibilities - Reconciliation & Exposure Monitoring: Assist in monitoring and reporting on automations or processes to daily test and report on outstanding settlement positions (inbound/receivable and outbound/payable) in GL or accounts of various e-business products, ensuring exposures are closed out latest T+3. - Threshold Management: Support daily monitoring of automations or processes to report on net exposure in any Accounts Receivable and Accounts Payable product class above acceptable thresholds (days and value). - Outlier & Trend Analysis: Help monitor individual product and GL data for outliers in patterns or trends to proactively detect wrong GL configurations, wrong product outputs, or unconventional GL/account positions, and assist in following up for timely resolution (max T+3). - Transaction Validation: Assist in monitoring automations that test transaction data, system configurations, and applications to validate that only qualified transactions are streamed and accepted for processing. - Asset & Valuation Control: Assist in reviews and assessments of facility, premises, property, equipment, and other physical revenue-generating assets to validate physical existence while linking their values on records (asset register) to the consolidated financial positions for completeness, valuation accuracy, depreciation, and carrying value. - Procure-to-Pay Review: Assist in control reviews of the purchase and pay process, tools, stores, and inventory handling, as well as validation of accounts payable (AP) metrics and reporting of over-aged positions in the AP GL. - Policy & Document Repository: Monitor entity-level control by managing the central policy and procedure repository of the Bank to promote availability, controlled access, and regular updates to policies, standards, frameworks, and SOPs. - Complaint Management Assessment: Conduct control reviews and assessments of the complaint management process (L1, L2, L3). Report on design and operational efficiency, and feed findings to the IT General Controls, E-business, and Product teams to improve risk maturity. - HR & Non-Core Reviews: Review HR processes and other non-core activities within the Bank, reporting on process design effectiveness and operational efficiency. - General Support: Carry out any other tasks assigned to improve the physical security posture and overall internal control maturity model. Qualifications - A Bachelor's degree. - Basic experience in conducting internal control assessments. - Relevant data analytics and Big Data handling certifications are highly valued. - Foundational knowledge of internal control frameworks (e.g., COSO) and relevant industry standards. Skills & Competencies - Analytical Skills: Strong ability to conduct control reviews, assess data for completeness and accuracy, and identify control deficiencies. - Attention to Detail: Meticulous in validating the physical existence of assets, linking values, and reviewing financial records. - Risk Management: Ability to assess and report on the effectiveness of controls in various processes and identify weaknesses. - Communication: Excellent written and verbal communication skills to report findings and collaborate with IT, E-business, Product, and HR teams. - Organizational Skills: Proficient in managing central policy repositories, ensuring structured access and regular updates. - Technical Understanding: Good understanding of financial records, asset management, purchase-to-pay processes, and complaint management. - Adaptability & Professionalism: Eagerness to adapt to evolving control frameworks, with high integrity and objectivity in assessments. What success looks like in this role - Timely and precise tracking of daily outstanding settlement positions, ensuring exposures are flagged and resolved within T+3. - An organized and up-to-date central policy repository that provides frictionless, controlled access to key frameworks and SOPs. - High-quality, objective reviews of physical assets and operational processes (HR, Procurement, Complaints) that proactively spot gaps and improve risk maturity. - Seamless collaboration with cross-functional teams to resolve issues quickly and drive continuous process improvements. Why join us - Competitive compensation, benefits, and career growth opportunities. - A collaborative and supportive work culture dedicated to professional development and continuous learning.