• design and deliver onboarding, upskilling, and performance readiness solutions that help associates achieve proficiency and support business performance • partner with business leaders to identify learning needs • develop effective training solutions • continuously improve the learner experience through innovative approaches and technology-enabled solutions • create and maintain training materials, job aids, knowledge resources, facilitator guides, and eLearning content • evaluate learning effectiveness and recommend improvements based on performance data, learner feedback, and business outcomes • leverage learning technologies and AI-enabled tools to enhance content development, learner engagement, and training effectiveness • identify and implement innovative learning approaches that support a distributed workforce • document training strategies, findings, and recommendations to ensure solutions are scalable, repeatable, and sustainable

• Draft, edit, and distribute client-facing scope documentation (Proposals, Statements of Work, etc.) with a focus on accuracy, quality, and speed. • Balance and prioritize multiple internal and client deadlines, ensuring deliverables are completed quickly without sacrificing quality, and that turn-around times support the success of sales opportunities. • Work within Salesforce to accurately update records, adjust pricing and hours, and manage requests. • Take ownership of identifying and evaluating risks tied to each opportunity, making informed decisions on required approvals and risk mitigation strategies. Clearly and proactively communicate key information, escalations, and exceptions to internal stakeholders throughout the lifecycle of a sales campaign. • Oversee version management of all client-facing documents, ensuring accurate and up-to-date scope and pricing details are communicated. • Identify, escalate, and drive the resolution of issues early within the scope and deliverable approval process by collaborating with the right teams and keeping momentum going toward timely outcomes.

• Support development of PDS sourcing strategies, including contractor and subcontractor categories • Assist end-to-end sourcing processes: supplier identification, RFP/RFQ development, bid analysis • Build and manage relationships with key PDS suppliers • Conduct periodic market trend analyses and present findings • Prepare sourcing reports and stakeholder updates

• Manage and mentor IT operations team member(s) • Own and grow AWS environment • Design and maintain automated CI/CD pipelines • Build operational maturity through documentation and procedures • Partner with engineering teams for reliable deployments • Lead incident response and implement preventive measures