PurposeMed

• Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion • Defining what an 11/10 experience looks like for our partners, which includes everything from running structured MBRs/QBRs to building partnership roadmaps • Identifying and closing expansion opportunities through consultative, partnership-oriented selling • Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams • Strategically growing our relationship with existing CE partners by helping them access new services through Freddie that benefit patient care and our respective missions • Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment • Representing Freddie at industry events and conferences to build upon Freddie’s reputation in the 340B and community health ecosystem • Oversee the Partnerships Success Manager who collaborates with other teams to ensure partners are invoiced and data reports are created and QA’d. Accountable for accuracy and partner trust; not expected to do the manual work. • Ensure all operational processes are documented, reliable, and improving over time. The goal: if any person in this function left tomorrow, someone else could pick up.

• Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion • Defining what an 11/10 experience looks like for our partners, which includes everything from running structured MBRs/QBRs to building partnership roadmaps • Identifying and closing expansion opportunities through consultative, partnership-oriented selling • Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams • Strategically growing our relationship with existing CE partners by helping them access new services through Freddie that benefit patient care and our respective missions • Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment • Representing Freddie at industry events and conferences to build upon Freddie’s reputation in the 340B and community health ecosystem • Oversee the Partnerships Success Manager who collaborates with other teams to ensure partners are invoiced and data reports are created and QA’d. Accountable for accuracy and partner trust; not expected to do the manual work. • Ensure all operational processes are documented, reliable, and improving over time. The goal: if any person in this function left tomorrow, someone else could pick up.

• Owning security monitoring and incident detection across our cloud infrastructure and SaaS tooling, including AI-powered tools • Leading the response when something goes wrong—from initial containment and documentation through to follow-up and lessons learned • Working closely with Product, Design, and Engineering to proactively spot security gaps, supporting vulnerability and risk assessments, and contributing to compliance initiatives such as penetration testing • Collaborating with Marketing to ensure our data collection, consent practices, and ad-tech responsibilities meet our internal standards and regulatory obligations • Implementing and continuously improving preventative security controls—MFA, access management, logging, and endpoint protection—across our cloud infrastructure and third-party tools • Ensuring our defences keep pace with our growth across Canada and the US • Supporting audit and compliance activities across the business (HIPAA, PIPEDA) in partnership with IT and Legal • Leading vendor and third-party security reviews that protect us from risk at every layer • Developing and maintaining the policies, playbooks, and documentation that will anchor our security program for years to come • Leading security awareness efforts that make security a lived part of our culture—with a focus on phishing, account compromise, and common attack vectors

Overseeing the new site’s path to accreditation by implementing existing Affirming Care clinical and operational standards Coordinating the pharmacy buildout by working with contractors, architects

About us: PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We’ve combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. - Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we’re proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. - Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. - Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. - Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience. We are proud to be ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies and recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way! 1-2 years, full time (fixed term opportunity) Location - Remote (Canada) Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada. PurposeMed's office is located on the unceded and traditional territories of the peoples of the Treaty 7 region which includes the nations of the Siksika, the Piikani, the Kainai, the Îethka Stoney Nakoda which consists of the Chiniki, Bearspaw, and Good Stoney Bands, and people of the Tsuut’ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to the Otipemisiwak Métis government, Métis Nation Battle River Territory, Nose Hill Métis District 5 and Elbow Métis District 6. Who we hope to find: This 1–2 year fellowship is designed explicitly as a transition-to-industry opportunity. It bridges the gap between academic training and real-world application in digital health, clinical operations, and business analytics, while maintaining the academic rigour and publication support expected of a postdoctoral position. The Fellow will be formally affiliated with the University of Calgary and embedded within PurposeMed’s Data and Analytics team. This dual structure offers a rare professional advantage: a named academic home combined with direct industry immersion. Most uniquely, you will be supported by a three-person supervisory triad—academic, clinical, and technical—ensuring you grow in all three dimensions simultaneously through the mentorship of Dr. Ranjani Somayaji (U of C), Dr. Caley Shukalek (CMO), and our Director of Data Science. In this role, you’ll make an impact by: Elevating Patient Care & Health Equity - Applying biostatistical methods including regression analyses, ROC curves, risk scoring, and survival analysis to real-world healthcare datasets - Partnering with clinical, operations, and product teams to design and conduct analyses that drive decision-making and improve patient outcomes - Participating in patient communication initiatives that make analytical findings accessible to the communities PurposeMed serves Bridging Data Rigor and Business Strategy - Translating complex statistical insights into actionable recommendations for clinical, ops, and leadership teams - Collaborating in the development, validation, and communication of metrics and KPIs for clinical, operational, and business performance - Collaborating with PurposeMed's data engineering team to extract, manage, and transform data from cloud-based healthcare data warehouses Advancing Academic Research & Partnerships - Contributing to peer-reviewed publications, white papers, and conference presentations in collaboration with Dr. Somayaji - Collaborating with government agencies, non-profits, and community partners, including HIV CTN-affiliated organizations, on joint research initiatives - Receiving structured mentorship in business analytics, product decision-making, and applied healthcare data science We need someone who has: - A PhD in Biostatistics, Statistics, Epidemiology, or a closely related quantitative field (conferred or imminent, ABD candidates with a confirmed defense timeline are welcome to apply) - Demonstrated experience with advanced statistical analyses: regression modeling (linear, logistic, mixed-effects), ROC curves, risk score development and validation, survival analysis (Kaplan-Meier, Cox proportional hazards) - Proficiency in R, including tidyverse and statistical modeling packages - Production-quality coding - Working knowledge of SQL for querying healthcare data warehouses - Excellent written and verbal communication skills and is able to present findings to clinical, operational, and non-technical audiences - A proven ability to work independently and collaboratively in multidisciplinary teams It would also be great if you have: - Experience using Python (pandas, scikit-learn, statsmodels) - Familiarity with cloud data warehouses (Snowflake, BigQuery, or Redshift) and version control (Git) - Prior experience with real-world healthcare or clinical research datasets, particularly those with missingness, selection bias, or irregular observation times - Exposure to BI tools (Looker, Tableau, Power BI) or R dashboard frameworks (Shiny, flexdashboard) - Awareness of dbt or similar data transformation frameworks - An interest in or prior experience with LGBTQ+ health, HIV/sexual health, gender-affirming care, or chronic disease management - A prior connection to the HIV CTN, Alberta Innovates, University of Calgary research networks, or Dr. Somayaji's research group Compensation: - $80,000 CAD a year - Please note that this role will be hired through the University of Calgary which provides a benefits package. This role will be contracted to PurposeMed and will not be eligible for the benefits listed below. Do you think you could be our next Postdoctoral Fellow? We look forward to seeing your application! #LI-Remote Why you should join us: - Be part of a team of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we believe in having fun along the way. - Make an impact, every single day. We’re providing compassionate, affirming care to many people who have never received the proper support before. - Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming. What we’re offering (based on full-time, permanent roles in Canada): Work/life flexibility and time off: - Work flexibly within a team that’s remote friendly; we believe that work should fit around your life* - 20 vacation days and a team that will remind you to use them! - Annual winter break closure Care for your physical and mental health: - Extended medical, dental, and vision care starting on your first day of work! - 8 wellness days - $500 health and wellness spending account - $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments - $20,000 of lifetime coverage for gender-affirming care and procedures Investment in your learning and growth: - $500 learning fund to use towards courses and other professional development - Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential Family care: - $3,400 lifetime coverage for fertility drugs - Parental leave program for birthing and non-birthing parents–your choice of: - Short term: 4 weeks off to use flexibly in your first year of parenting - Long-term: 13 weeks EI top-up Eligible team members and their dependents** also receive no-cost access to PurposeMed’s services: - Freddie: PrEP assessment and follow-up appointments - Frida: ADHD assessment - Foria: Gender-affirming care services If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you’ll love PurposeMed. PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don’t have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you’ll apply! *Most of our roles are performed virtually from home across Canada and the USA. Team members working onsite at Affirming Care pharmacies do need to be physically present. **Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province or state in which Freddie, Frida, or Foria operates, and be over the age of 18. Additional restrictions apply.

About us: PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We’ve combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. - Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we’re proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. - Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. - Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. - Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience. We are proud to be ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies and recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way! Permanent, full-time opportunity Location - Remote (Canada) Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada. PurposeMed's office is located on the unceded and traditional territories of the peoples of the Treaty 7 region which includes the nations of the Siksika, the Piikani, the Kainai, the Îethka Stoney Nakoda which consists of the Chiniki, Bearspaw, and Good Stoney Bands, and people of the Tsuut’ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to the Otipemisiwak Métis government, Métis Nation Battle River Territory, Nose Hill Métis District 5 and Elbow Métis District 6. Who we hope to find: PurposeMed is looking for a Patient Success Specialist to join our growing Patient Success team in supporting our HIV prevention and care business, Freddie. While our Support team excels at "fixing" immediate technical issues, the Patient Success team is our “stick with it” squad. Your mission is to proactively guide patients through the most friction-heavy parts of their Freddie journey—from completing their first consult to helping navigate lab testing and insurance, and ensuring they never miss a refill. As a Patient Success Specialist, you are more than an executor; you are a problem-solver. You will manage outreach across both Canadian and US markets, navigating the nuances of different healthcare landscapes to ensure no patient falls through the cracks. You will use your "on-the-call" insights to help the Patient Success Lead refine our playbooks and you will play a key role in mentoring and ramping up future team members as we scale. In this role, you’ll make an impact by: Proactively Guiding & Retaining Patients - Actively reaching out to patients to provide guidance on journey milestones, including using at-home testing kits, locating and booking in-person lab tests, and navigating the Freddie app - Acting as the bridge between the patients and pharmacies to resolve prescription delays, overcome insurance hurdles (especially in the US market), solve delivery issues - Moving beyond standard scripts to provide customized solutions for patients facing unique logistical or motivational barriers to care - Identifying when a patient’s needs transition from logistical to clinical and ensuring seamless handoffs to our clinical team Contributing to Operational Excellence & Insight Generation - Following established Patient Success playbooks while proactively identifying gaps or areas where existing "scripts" aren’t meeting patient needs - Helping to develop new playbooks to overcome emerging barriers to care as we launch and scale our services - Serving as the voice of the patient by synthesizing feedback from individual interactions and presenting actionable insights to improve our overall strategy - Maintaining diligent records of patient interactions and outcomes to help the team track the impact of our success experiments Being a Team Player - Working cross-functionally with the Support and Pharmacy teams to ensure a unified patient experience - Acting as a "buddy" and mentor for new hires, helping them ramp up on Freddie’s systems, culture, and the nuances of patient success We need someone who has: - 2+ years of experience in customer success, patient advocacy, or a high-touch support role - A patient-first mindset with a natural ability to build trust quickly and demonstrate deep empathy when discussing sensitive health topics - High agency and the ability to solve problems independently without waiting for a manual; comfortable making decisions to ensure patient success - An outcome-oriented approach, with a focus on guiding patients through their entire journey and driving long-term retention - Strong communication skills, both written (SMS/email) and verbal (phone), with a knack for simplifying complex processes for patients - A flexible approach and a genuine excitement for helping to shape a new team, including a readiness to provide the feedback needed to build the function from the ground up It would also be great if you have: - Experience in a startup or fast-paced environment - Familiarity with the Canadian or US healthcare system - Experience with CRM or outreach tools (e.g., Braze, Zendesk, or EHR systems) - Availability to work additional shifts (including some statutory holidays) to provide necessary coverage for patient needs, with a day-in-lieu offered once completed Compensation: - $66,000 - $76,000 CAD a year - The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below! (Please note that the benefits listed are specific to Canadian, full-time team members and may be adjusted based on your location or employment type). Do you think you could be our next Patient Success Specialist? We look forward to seeing your application! #LI-Remote Why you should join us: - Be part of a team of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we believe in having fun along the way. - Make an impact, every single day. We’re providing compassionate, affirming care to many people who have never received the proper support before. - Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming. What we’re offering (based on full-time, permanent roles in Canada): Work/life flexibility and time off: - Work flexibly within a team that’s remote friendly; we believe that work should fit around your life* - 20 vacation days and a team that will remind you to use them! - Annual winter break closure Care for your physical and mental health: - Extended medical, dental, and vision care starting on your first day of work! - 8 wellness days - $500 health and wellness spending account - $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments - $20,000 of lifetime coverage for gender-affirming care and procedures Investment in your learning and growth: - $500 learning fund to use towards courses and other professional development - Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential Family care: - $3,400 lifetime coverage for fertility drugs - Parental leave program for birthing and non-birthing parents–your choice of: - Short term: 4 weeks off to use flexibly in your first year of parenting - Long-term: 13 weeks EI top-up Eligible team members and their dependents** also receive no-cost access to PurposeMed’s services: - Freddie: PrEP assessment and follow-up appointments - Frida: ADHD assessment - Foria: Gender-affirming care services If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you’ll love PurposeMed. PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don’t have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you’ll apply! *Most of our roles are performed virtually from home across Canada and the USA. Team members working onsite at Affirming Care pharmacies do need to be physically present. **Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province or state in which Freddie, Frida, or Foria operates, and be over the age of 18. Additional restrictions apply.

• Leading and Mentoring a High-Performing Engineering Team • Guiding and mentoring members of the engineering team while providing coaching in 1:1s and running effective performance reviews • Creating a positive, diverse, and inclusive environment for your team to bring their best selves to work • Fostering strong relationships and effective communication with cross-functional teams and stakeholders • Driving Operational Excellence Across your Pod • Working in close collaboration with Product, Design, and Data leadership on improving ways of working within our POD/Triad model • Leading your pod's processes, and collaborating with other teams to ensure effective collaboration and continuous improvement • Communicating ongoing initiatives and blockers while working with team members on prioritizing tasks that ensure development teams are set up for success • Shaping Technical Strategy and Delivering High-Quality Systems • Supporting the technical strategy and working with the team on defining and setting the product's technical direction • Driving the team to deliver high-quality features and products efficiently, balancing speed with the need for scalable and maintainable architecture • Creating technical diagrams and driving documentation of key technical decisions and strategy

• Leading the rollout of new clinical initiatives while ensuring every program remains perfectly aligned with our overarching organizational strategy • Managing complex program lifecycles from initial concept through to full-scale operations with clear accountability for all milestones, including inheriting programs that are in-flight, incomplete, or underperforming and bringing structure, clarity, and momentum to them quickly • Designing clinical pathways, workflows, and care models that are grounded in evidence and built to scale • Bringing clinical teams through meaningful workflow changes in a way that results in genuine adoption, not just compliance • Acting as the central liaison between Clinical Programs, Operations, and Pharmacy to ensure seamless execution • Developing transition frameworks including SOPs, workflows, and training materials to ensure programs are sustainable for the long term • Designing and delivering optimizations for existing clinical programs to enhance efficiency and scalability • Identifying inefficiencies within current clinical programs and implementing process improvements to reduce friction for clinicians and patients • Driving the adoption of optimized processes across diverse cross-functional teams to ensure high quality outcomes • Developing, tracking, and analyzing program KPIs to identify performance trends, risks, and new growth opportunities • Translating data insights into actionable recommendations that inform leadership decision making and program scaling • Preparing reports and briefings for senior leadership to communicate program impact and optimization success • Leveraging clinical experience and evidence, as well as internal data, to act as a subject matter expert for cross-functional teams and initiatives • Supporting senior leadership in maintaining strategic relationships with vendors, community partners, and external stakeholders to support patient outcomes and clinical programs

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Come and join the #1 rated PrEP provider in North America, Freddie! We are looking for a compassionate and dedicated Registered Nurse licensed in multiple states to provide high-quality, virtual sexual health care to our patients across the U.S. At Freddie, our patients are our #1 priority—we’re passionate about delivering an exceptional, 11/10 star experience. Our team provides empathetic, stigma-free, and client-centered care for those seeking preventative care through PrEP (Pre-Exposure Prophylaxis) and DoxyPEP, as well as treatment for those living with HIV. This role requires strong clinical skills, excellent communication, and a commitment to reducing health disparities within diverse populations, including those in the LGBTQ2IA+ community. In this role, you’ll make an impact by: - Providing Compassionate, High-Quality Synchronous Care (~20 hours a week) - Delivering inclusive, expert, virtual care through scheduled synchronous consultations through our virtual care platform - Leading comprehensive initial assessments for those seeking preventative HIV care, including but not limited to: history taking, risk assessment, and psychosocial evaluations - Providing comprehensive sexually transmitted and blood borne infection (STBBI) prevention education to clients (with a focus on HIV prevention), including risk reduction strategies and behavioural counseling - Championing health education and empowerment, helping patients understand their treatment options, navigate stigma, and take control of their wellness - Supporting Seamless Asynchronous Patient Care (hours vary daily based on task availability) - Providing asynchronous care to ensure timely and continuous support for patients, including reviewing results, providing education, and clinical follow-ups - Maintaining accurate, detailed patient records in our Electronic Medical Record (EMR) system, using a wide variety of virtual tools to chart and connect with patients - Collaborating with our team of Nurse Practitioners and support team members to support end-to-end patient care Qualifications - An active Registered Nurse compact state license - 3+ years of experience in a clinical nursing role - Clinical experience in a semi-independent practice role in medical patient care and/or sexual health - Experience providing virtual healthcare - Excellent communication skills and empathetic care delivery - Experience working in HIV prevention and/or with the LGBTQ2IA+ community Requirements - Daily availability for asynchronous patient care tasks (reviewing results, providing education, follow-ups), plus 20 hours weekly for scheduled shifts, including live consultations—task volume may vary based on state licensure and patient needs Benefits - Compensation is task-based, but on average, independent contractors can expect to earn approximately $50 per hour. - Flexibility to work primarily on your own schedule. - Opportunity to contribute your skills and expertise in a dynamic and adaptable work schedule.

This role involves providing high-quality, virtual sexual health care to patients across the U.S. as a Nurse Practitioner at Freddie, the #1 rated PrEP provider in North America. Providing compassionate, high-quality synchronous care (~15 hours a week) Delivering inclusive, expert, virtual care through scheduled synchronous consultations Leading comprehensive initial assessments for those seeking preventative or HIV care Providing comprehensive sexually transmitted and blood borne infection (STBBI) prevention education Championing health education and empowerment for patients Supporting seamless asynchronous patient care Maintaining accurate, detailed patient records in the Electronic Medical Record (EMR) system Collaborating with and acting as a resource for the team of Registered Nurses and support team members