• This is a hands-on role. You will design, build and continuously improve the operational spine that enables Sound Brazil to scale: order-to-cash, credit, customer service, supply chain and financial operations — integrated into a single efficient operating model. • Your mission: ensure that, as we grow, operations are never the reason we slow down. • You will not have a team reporting to you. You will personally build processes, coordinate external partners and resolve the operational challenges that support our growth. • You will work closely with the Sales team and the Marketing Manager, and directly with the GM. In finance and credit you will partner directly with our CFO and her team in the U.S. • At Sound we build our own internal applications with AI, and we already do this today: commercial tools, operational workflows and dashboards. • In this position you will work the same way. Instead of writing specifications and waiting for a system, you will use AI to build, test and improve the tools that run our operation.

Role Description APTIM’s Energy Transition team is seeking an experienced Business Process Specialist to support Home Energy Rebate programs, ensuring alignment with U.S. Department of Energy, State Energy Office, and program compliance requirements while improving program efficiency and consistency across partner organizations. The Business Process Specialist is a high-impact, fast-paced role requiring exceptional organizational and communication skills. This role serves as a critical bridge between program operations and compliance teams to ensure processes, systems, and workflows are efficient, scalable, compliant, and aligned with program objectives. The successful candidate will immediately support program planning and operations. This role requires a critical thinker with strong organizational, program delivery, design, and communication skills, as well as the ability to maintain productive relationships with colleagues, implementation contractors, and subcontractors. The Business Process Specialist develops and maintains standard operating procedures, process maps, operational documentation, QA/QC protocols, and business requirements while supporting system integrations, workflow optimization, audit readiness, and organizational change management. Working with cross-functional teams, the position identifies opportunities to standardize processes, improve operations, and drive continuous improvement to support consistent customer experience, regulatory compliance, and successful program delivery. Qualifications - Bachelor’s degree from an accredited four-year college or university, or equivalent work experience. - 5+ years of relevant experience. - Experience supporting program implementation, operations, process improvement, quality, compliance, documentation, systems, or administrative oversight. - Ability to analyze complex requirements, identify issues, evaluate options, and recommend practical solutions. - Proven expertise in process development utilizing different tools (ex. Visio, Draw.io, Figma). - Significant experience developing SOPs, process maps, workflows, business rules, operations manuals, QA/QC protocols, compliance documentation, or audit-ready process artifacts. - Strong written and verbal communication skills, including the ability to translate complex information into clear, actionable documentation and facilitate client engagement and coordination. - Ability to work both independently and collaboratively, manage multiple priorities, meet deadlines, and maintain strong attention to detail. - Proficiency with project management tools, Microsoft Office applications, and data analysis. - High level of emotional intelligence and ability to work effectively with diverse teams and stakeholders. - Strategic thinker with a practical, solution-oriented approach to problem-solving. - Ability to maintain confidentiality and handle sensitive information with integrity. - Self-motivated and able to manage time, prioritize work, meet deadlines, and handle multiple tasks with a positive attitude. - Commitment to fostering collaboration within the team and broader organization. - Strong communication and collaboration skills, including client engagement and coordination experience. - Ability to travel to assigned locations at least quarterly. Requirements - Conduct ongoing reviews of operational processes, procedures, and controls to identify improvement opportunities, efficiency gains, cost savings, risks, and corrective actions. - Analyze operational data, program performance metrics, stakeholder feedback, and recurring issues to identify trends, root causes, and opportunities for process optimization. - Develop recommendations and supporting materials that help program leadership improve execution methods, resolve operational challenges, and standardize best practices across program areas. - Support reporting, tracking, and monitoring of program performance, process effectiveness, issue resolution, documentation status, and operational readiness activities. Benefits - Medical, vision, and dental insurance: Employees can choose benefits from five metallic levels and several carriers. - Company paid and optional Life insurance. - Short-term and long-term disability insurance. - Accident, Critical Illness, and Hospital Indemnity coverage. - Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law). - 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP).

• Build the company's core BI function: unified reporting, KPI frameworks, and dashboards that give executives and the board a real-time, trustworthy view of the business. • Own the enterprise-wide roadmap for adopting new AI tools and workflows across internal operations. • Build a formal procurement function: vendor onboarding, vendor evaluation, contract negotiation, spend management, and approval workflows. • Lead market sizing (TAM/SAM/SOM), competitive analysis, and opportunity assessment for new products, verticals, and geographies. • Provide headcount planning support, org structure recommendations, and org health metrics to help leadership scale the company efficiently.

• Assist in day-to-day operation of the store remotely • Review flow of appointments, proper breaks and time off • Assist in Scheduling tasks • Accurately book, change and cancel appointments • Ability to explain clearly detailed descriptions of treatments, memberships, packages, services, facility features and hours of operation • Answer the phone within three rings and use the guest’s name twice throughout the phone conversation • Inventory management, and make sure store and retail supplies are fully stocked and review inventory reports • Handle guests’ questions and concerns professionally and courteously though email or phone call • Assist in all areas of wellness sanctuary operation as requested by management • Review daily close out and time clock reports • Properly track time off schedules and assist in efficiencies of practitioner and front desk schedules • Assist Insurance billing process and be the primary point of contact for superbills • Manage store inventory and supplies; keep all store records and inventory organized • Special projects as assigned • Duties can change from time to time due to store needs