Neumo Holdings LLC

Role Description The Support Specialist will serve as the first point of contact for technical and customer service issues related to Neumo Business Licensing and Tax products. This role focuses on providing support to citizens and businesses using the platform, including direct assistance with helping local citizens troubleshoot Neumo products. The Support Specialist works closely with other teams to resolve technical issues, provide guidance, and maintain a high standard of customer satisfaction. This position requires the ability to troubleshoot issues in a fast-paced environment, monitor and resolve support tickets, and assist customers in navigating our systems. - Act as the first point of contact for customer inquiries, providing technical assistance and troubleshooting support to citizens using the Neumo platform for tax filing and submission of documents. - Assist citizens with issues such as accessing the website, email delivery, technical problems with computers, and account information (frequency and setting requirements). - Guide customers through their online portal, helping them locate relevant information and tasks. - Work with internal teams, including engineering, QA, and product management, to provide the best possible support and ensure customer needs are met. - Maintain ongoing communication with customers to resolve issues and provide updates on the status of their inquiries. - Perform administrative tasks, including creating or updating system procedures in the online help system and drafting checklists, forms, and related documents. - Track recurring issues, log them for further review, and share insights with other teams to improve customer experience. - Monitor existing customer accounts for errors, data integrity, and anomalies, ensuring smooth operation of business accounts. - Contribute to the creation and maintenance of Help documentation to assist users with Neumo products and features. - Proactively manage multiple support tickets and inquiries while prioritizing tasks effectively. - Handle additional tasks as assigned, including contributing to broader team efforts and cross-functional collaboration. - Other duties as assigned. Qualifications - 1 year of experience directly supporting Neumo products, or at least 3 years of related support experience in a SaaS environment. - Bachelor's degree in Computer Science, Management Information Systems, Science, Engineering, or related field, or an equivalent combination of education and experience, or 4 years of professional experience and a relevant professional certification (e.g., CNE, MCSE, CPA) may substitute for a degree. Requirements - Strong troubleshooting and problem-solving skills with the ability to research and develop solutions. - Excellent written and verbal communication skills for both customer-facing and internal communications. - Ability to work independently while following established policies and procedures. - Familiarity with Salesforce or other CRM tools is preferred. - Strong customer service orientation with the ability to manage multiple customer issues simultaneously. - Hands-on experience with the following products and tools: Anti-Virus Software, Microsoft Active Directory (AD), Microsoft Domain Name Services (DNS), Microsoft Dynamic Host Configuration Protocol (DHCP), Microsoft Windows Network Printers, Microsoft Office Suite, Ticketing systems (e.g., Salesforce, Zendesk). - General system administration tasks. - Strong verbal and written communication skills. - Strong de-escalation skills when handling customer issues. Benefits - Competitive benefits and compensation package. - Dynamic work environment. Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Role Description As a member of the Customer Success team, you are responsible for delivering end-to-end renewal execution through partnership with our Business Unit (BU) leads and the extended account team. Our Customer Success Managers (CSM) are passionate, skilled, and knowledgeable in the areas of renewal strategy, deal architecture, customer negotiation and along with having the ability to work in close collaboration with our product and legal teams. As a CSM, you are the face of Neumo for our customers and critical to cementing our customer base and their success. You are responsible for interfacing with customers on Neumo’s behalf to negotiate commercial terms and drive incremental revenue in collaboration with the field sales team. We value open dialogue and continuous improvement; and in this role we encourage you to voice your feedback to drive improvements within the business. At Neumo, we love our customers and our team’s mission is to reach #Quest4Zero each and every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals. If you are looking for a new challenge, in a growing, impactful, and supportive environment, the Client Success team is the place for you! Duties and Responsibilities - Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets. - Spearhead renewal negotiations and drive incremental revenue. - Connect with customers regularly both virtually and in-person to become a trusted advisor. - Establish strong relationships based on knowledge of customer requirements and commitment to value. - Encourage all accounts to become Neumo references. - Develop effective and specific account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies. - Establish customer acumen - actively understand each customer’s needs, strategic growth plans. - Leverage Neumo Solutions – be proficient in and bring all Neumo offers to bear on sales pursuits including industry solutions, LOB solutions and technology/consulting/business process outsourcing solutions. - Understand Neumo’s competition and effectively position solutions against them. - Ensure effective Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. - Keep pipeline current and moving up the pipeline curve. - Leverage support organizations including Marketing, IAE’s, Partners and channels to funnel pipeline into the assigned territory. - Orchestrate resources: deploy appropriate teams to execute winning product and service deployment including both Neumo and Partner resources. - Ensure account teams (and Partners) are well versed in each account’s strategy and well positioned for all customer touch points and events. - Maximize the value of all sales support organizations. - Maintain CRM system with accurate customer and pipeline information. - Enthusiastically support all Neumo promotions and events in the territory. - Perform other duties as assigned. Qualifications - Bachelor’s degree equivalent. - Proven work experience (3+ Years) as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals of primarily to public sector, state and local government account. - Experience in sales operations and/or contract negotiation a plus. - Proven track record in business application software and service sales across industries. - Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market. Knowledge, Skills and Abilities - Possess knowledge of Neumo contract terms and conditions and understand and deploy negotiation methods that are mutually beneficial to Neumo and our customers. - Leverage internal Neumo resources to navigate contract creation, pricing, closing and bookings. - Understand state and local government management and sales and marketing serving the public sector. - Knowledgeable in commercial metrics and forecasting principles. Work Environment - The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer. Physical Demands - Must be able to remain in a stationary position for most of the day. - Constantly operates a computer and other office productivity machinery, such as a printer/copy machine. - This position needs to occasionally move about inside the office. - The person in this position frequently communicates via telephone. Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Role Description Neumo partners with towns and counties across the US to provide digitization services, as well as other tools and products to help our local governments operate more efficiently. The Records Indexing Team Lead is responsible for overseeing the end-to-end indexing and tagging workflow for assigned client contracts. This is a fully remote, quality control focused role requiring deep knowledge of land records and legal documents, strong independent judgment, and the ability to manage daily operations with minimal supervision. Team Leads serve as the primary point of contact for contract-specific questions from indexing staff and are accountable for the accuracy and completeness of all data before final submission. This role is best suited for someone who thrives in an autonomous environment, takes initiative when problems arise, and is genuinely invested in learning and growing with the organization. - Oversee the full indexing and tagging workflow for assigned contracts, from initial task assignment through final quality review and submission. - Serve as the first point of escalation for team members with contract-specific questions, providing clear and accurate guidance on document interpretation and indexing requirements. - Interface with our clients, County Clerks, for any specific indexing questions that require their judgement. - Assign and manage daily tasks for team members, monitoring progress to ensure deadlines are met and workloads are balanced. - Perform a final multi-point quality check on all completed work prior to submission, verifying accuracy, completeness, and compliance with contract requirements. - Identify and resolve workflow issues independently, escalating to management as needed. - Perform hands-on indexing and tagging as needed to support team capacity or to validate processes. - Track contract progress and provide regular status updates to management. - Write and maintain clear, contract-specific project spec guides that document indexing requirements, document type rules, and workflow expectations — serving as a reference for the team and a foundation for onboarding new members. - Support the onboarding and training of new team members, leveraging spec guides and hands-on guidance to ensure consistency across the team. - Continuously assess existing workflows and proactively recommend improvements for efficiency and accuracy. - Perform other duties as assigned. Qualifications - High school diploma or equivalent required; some college coursework in a related field is a plus. - 3–5 years of experience in land records indexing, title abstracting, or a closely related field. - Working knowledge of county-level land records, including deeds, mortgages, liens, releases, judgments, plats, and related instruments, is required. - Experience interpreting legal land descriptions and document-specific title requirements is strongly preferred. - Prior experience in a lead, senior, or quality control capacity is preferred. - Proficiency with web-based data entry platforms like Microsoft Suite, particularly Excel. Requirements - Strong, demonstrable understanding of land record document types and how to accurately index and tag them — this is the most critical qualification for this role. - Ability to work independently and make sound decisions without close supervision. - Comfortable troubleshooting data or workflow issues and finding solutions without waiting to be directed. - Ability to write clear, organized documentation that can be understood and used by team members at varying experience levels. - Willingness to adapt, learn new processes, and embrace change in a department that is actively evolving. - Strong attention to detail with a consistent commitment to accuracy. - Clear written and verbal communication skills for remote team coordination. - Self-motivated with reliable time management in a flexible, work-from-home environment. Work Environment - Office setting with a moderate noise level. - The employee will work at an individual workstation, using a telephone and computer. Physical Demands - Must be able to remain seated for extended periods. - Regular use of a computer and other office machinery, such as printers and copy machines. - Occasional movement around the office. - Frequent communication via telephone. Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Role Description The Software Engineer is responsible for designing, developing, and supporting Neumo’s Tax Administration and Revenue SaaS applications, including but not limited to Business License Online, RDSNet and related products. Reporting to the Development Manager, this role works within a cross-functional product team to deliver compliant, reliable, and maintainable application enhancements driven by legislative and client requirements. This position focuses on application development, production support, and incremental enhancement/modernization of existing systems rather than greenfield platform development. - Analyze legislative, regulatory, and stakeholder requirements per Product's request - Design, develop, test, and deploy enhancements across Tax Administration products, including Business License Online and RDSNet - Implement compliant updates to meet state and local tax mandates - Write clean, well-designed, maintainable code following established standards - Troubleshoot, debug, and optimize application and database components - Participate in Agile/SCRUM ceremonies, including planning, estimation, and retrospectives - Collaborate with Product Owners, QA, DevOps, and stakeholders to deliver prioritized work - Perform functional validation and support testing efforts to ensure system stability - Document changes and implementation details where appropriate - Support production systems and assist with issue resolution and root-cause analysis - Apply best practices for reliability, maintainability, and security within existing application architectures - Provide continuity and technical ownership in areas previously supported in a contractor capacity - Perform other duties as assigned Qualifications - Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field required. - Equivalent combination of education and relevant professional experience may be considered in lieu of a degree. - Minimum of 5 years of professional software development experience in enterprise or SaaS environments. - Experience developing web-based applications using .NET technologies (C# preferred) and working with relational databases (SQL Server preferred). - Experience working in Agile/Scrum development environments. - Experience supporting applications in production environments and troubleshooting performance or integration issues. - Experience with cloud platforms (Azure preferred) and CI/CD pipelines is preferred. - Experience working with government, tax, licensing, financial systems, or other regulated industries is a plus. Requirements - Experience developing and supporting enterprise application systems - Hands-on experience with legacy and modern programming languages (e.g., VB.Net, C#, JavaScript, or similar) - Experience working with SQL-based databases - Experience working with SQL Server Reporting Services (SSRS) - Experience with front-end technologies such as Angular, React or Vue - Familiarity with Agile/SCRUM development methodologies - Ability to analyze requirements and deliver compliant, production-ready solutions - Strong troubleshooting and problem-solving skills Benefits - Competitive benefits and compensation package - Dynamic work environment Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Role Description Neumo partners with towns and counties across the US to provide digitization services, as well as other tools and products to help our local governments operate more efficiently. The Records Indexing Team Lead is responsible for overseeing the end-to-end indexing and tagging workflow for assigned client contracts. This is a fully remote, quality control focused role requiring deep knowledge of land records and legal documents, strong independent judgment, and the ability to manage daily operations with minimal supervision. Team Leads serve as the primary point of contact for contract-specific questions from indexing staff and are accountable for the accuracy and completeness of all data before final submission. This role is best suited for someone who thrives in an autonomous environment, takes initiative when problems arise, and is genuinely invested in learning and growing with the organization. - Oversee the full indexing and tagging workflow for assigned contracts, from initial task assignment through final quality review and submission. - Serve as the first point of escalation for team members with contract-specific questions, providing clear and accurate guidance on document interpretation and indexing requirements. - Interface with our clients, County Clerks, for any specific indexing questions that require their judgement. - Assign and manage daily tasks for team members, monitoring progress to ensure deadlines are met and workloads are balanced. - Perform a final multi-point quality check on all completed work prior to submission, verifying accuracy, completeness, and compliance with contract requirements. - Identify and resolve workflow issues independently, escalating to management as needed. - Perform hands-on indexing and tagging as needed to support team capacity or to validate processes. - Track contract progress and provide regular status updates to management. - Write and maintain clear, contract-specific project spec guides that document indexing requirements, document type rules, and workflow expectations — serving as a reference for the team and a foundation for onboarding new members. - Support the onboarding and training of new team members, leveraging spec guides and hands-on guidance to ensure consistency across the team. - Continuously assess existing workflows and proactively recommend improvements for efficiency and accuracy. - Perform other duties as assigned. Qualifications - High school diploma or equivalent required; some college coursework in a related field is a plus. - 3–5 years of experience in land records indexing, title abstracting, or a closely related field. - Working knowledge of county-level land records, including deeds, mortgages, liens, releases, judgments, plats, and related instruments, is required. - Experience interpreting legal land descriptions and document-specific title requirements is strongly preferred. - Prior experience in a lead, senior, or quality control capacity is preferred. - Proficiency with web-based data entry platforms like Microsoft Suite, particularly Excel. Requirements - Strong, demonstrable understanding of land record document types and how to accurately index and tag them — this is the most critical qualification for this role. - Ability to work independently and make sound decisions without close supervision. - Comfortable troubleshooting data or workflow issues and finding solutions without waiting to be directed. - Ability to write clear, organized documentation that can be understood and used by team members at varying experience levels. - Willingness to adapt, learn new processes, and embrace change in a department that is actively evolving. - Strong attention to detail with a consistent commitment to accuracy. - Clear written and verbal communication skills for remote team coordination. - Self-motivated with reliable time management in a flexible, work-from-home environment. Work Environment - Office setting with a moderate noise level. - The employee will work at an individual workstation, using a telephone and computer. Physical Demands - Must be able to remain seated for extended periods. - Regular use of a computer and other office machinery, such as printers and copy machines. - Occasional movement around the office. - Frequent communication via telephone. Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.