• Build the company's core BI function: unified reporting, KPI frameworks, and dashboards that give executives and the board a real-time, trustworthy view of the business. • Own the enterprise-wide roadmap for adopting new AI tools and workflows across internal operations. • Build a formal procurement function: vendor onboarding, vendor evaluation, contract negotiation, spend management, and approval workflows. • Lead market sizing (TAM/SAM/SOM), competitive analysis, and opportunity assessment for new products, verticals, and geographies. • Provide headcount planning support, org structure recommendations, and org health metrics to help leadership scale the company efficiently.

• Assist in day-to-day operation of the store remotely • Review flow of appointments, proper breaks and time off • Assist in Scheduling tasks • Accurately book, change and cancel appointments • Ability to explain clearly detailed descriptions of treatments, memberships, packages, services, facility features and hours of operation • Answer the phone within three rings and use the guest’s name twice throughout the phone conversation • Inventory management, and make sure store and retail supplies are fully stocked and review inventory reports • Handle guests’ questions and concerns professionally and courteously though email or phone call • Assist in all areas of wellness sanctuary operation as requested by management • Review daily close out and time clock reports • Properly track time off schedules and assist in efficiencies of practitioner and front desk schedules • Assist Insurance billing process and be the primary point of contact for superbills • Manage store inventory and supplies; keep all store records and inventory organized • Special projects as assigned • Duties can change from time to time due to store needs

• Formalizing the strategy, processes, communications, and systems to maximize CFC engagement • Collaboratively improve the sales effectiveness of CFCs • Identify issues impacting organizational goals and solutions • Lead and manage critical projects advancing organizational effectiveness • Evolve and manage selling skills and capability curriculum for CFCs • Collaborate with US Marketing Teams, Training, and Sales leadership

Role Description As the Senior Manager, Stablecoin Operations, you will be at the heart of Bitso's mission to revolutionize finance in Latin America through cutting-edge cryptocurrency solutions. In this pivotal role, you will drive the operational excellence of our stablecoin ecosystem, managing critical processes from minting and redemption of the stablecoins we issue to fiat operations with key banking partners. You'll leverage innovative technologies like Fireblocks, along with our own infrastructure, to ensure secure, efficient, and scalable operations. This is more than just a leadership role; it's an opportunity to shape the future of digital finance and contribute to Bitso's growth as a leading force in the crypto space. If you're passionate about tackling complex operational challenges and building robust systems in a fast-paced environment, this is your chance to make a significant impact. Qualifications - Proven experience (5+ years) in financial operations, with a focus on cryptocurrency or stablecoin operations. - Demonstrable expertise in managing digital asset custody solutions, specifically Fireblocks, including policy configuration and operational workflows. - Strong understanding of fiat currency transfer protocols and banking operations, with a proven ability to manage relationships with banking partners. - Experience in overseeing complex, automated systems and processes, with a focus on maintaining operational integrity, driving efficiency and identifying areas for optimization. - Excellent analytical and problem-solving skills, with a track record of proactively identifying, assessing, and mitigating operational risks. - Demonstrated ability to lead and mentor a small team, fostering a collaborative and high-performing environment. - Strong communication and interpersonal skills, with a proven ability to clearly articulate complex operational processes to both technical and non-technical stakeholders and to collaborate effectively across teams. - Ability to thrive in a fast-paced, dynamic environment, demonstrating adaptability and resilience in the face of change. - Experience with custody operations and compliance frameworks is a plus. Requirements - Ensure the successful execution of stablecoin operational initiatives, aligning with the broader Custody Division's strategic goals and objectives. - Identify, develop, and implement process improvements to enhance operational efficiency, reduce risk, and support scalability. - Generate operational reports and analyze key performance indicators to drive data-driven decisions and strategy. - Oversee the daily operational activities of stablecoin minting and redemption processes, ensuring accuracy, security, and efficiency. - Coordinate and execute fiat transfers with banking partners, including reserve management and reconciliation. - Manage and configure Fireblocks for secure and efficient stablecoin operations, including enforcing and maintaining governance rules and policies. - Monitor and ensure the integrity of automated systems and processes related to stablecoin and fiat operations, proactively identifying and addressing potential issues. - Oversee and ensure the implementation of advanced risk management and compliance strategies, ensuring all operations adhere to relevant regulatory requirements and maintain the highest standards of security and alignment with the Custody Division's risk framework. - Collaborate and manage relationships with internal Custody teams, Legal, and Compliance, external banking partners, and other stakeholders to ensure seamless integration of stablecoin operations, optimize cross-functional processes, and enhance communication. - Lead and mentor a team member, providing guidance, support, and fostering a collaborative and high-performing environment. Benefits - Me Time program, including unlimited paid time off. - Remote-first work environment. - Employee Stock Option program. - Zero trading fees through our Bitso Alpha app. - Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave. - Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.